ED Nurse Navigator (RN) - Emergency Department (ED)

apartment ECU Health location_onGreenville, NC 27835, US

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The ED (Emergency Department) Nurse Navigator functions on the multidisciplinary team as an advocate, educator, and counselor for ED patients. Coordinates patient care and patient experience through follow-up with ED patients regarding outstanding diagnostic testing, patient feedback and patient callbacks. Serves as a liaison throughout the facility and in the community regarding services provided for the ED. Effectively collaborates with the patient, family, and members of the emergency department healthcare team. Complies with all existing policies and protocols related to patient care. Serves as an ED resource to facilitate communication across all aspects of the patient care experience. Within the reasonable realms of availability and accommodation responsibility addresses any issues with the patient and/or family they may be experiencing during or after the visit in the Emergency Department. Supports patient discharge through instruction and/or assistance with post ED care. Makes Follow-up calls to patients post discharge and offers navigation of care and community resources to prevent unnecessary patient revisits to the ED. Communicates and collaborates with other departments around care coordination. Provides teaching to patient and/or family.

Minimum Requirements

Current and unencumbered licensure as a Registered Nurse (RN) through the NCBON.

A minimum of 2 years working as an Emergency Department Nurse in a similar organization/department.

ACLS at hire or completed prior to the end of orientation.

PALS at or within three (3) months of hire.

NVCI/CPI Training (Non-Violent Crisis Intervention) initial certification within six (6) months of hire, refresher completed annually.

Other Information

Position: .6 FTE - 24 hour shifts / week

Shift: Days

Unit Fact Sheet: https://www.ecuhealth.org/wp-content/uploads/2024/01/Unit-Fact-Sheets-EMC-12.13.23.pdf

Benefits and Bonuses: https://allin.ecuhealth.org/

#LI-YB1

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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