Job Description The Ambulatory Telehealth RN is responsible for providing comprehensive nursing care through remote telehealth services. This position involves patient assessment, triage, care coordination, patient education, population health management, and patient navigation in UC Health ambulatory clinics using telehealth technology. The Ambulatory Telehealth RN plays an integral role in the management of patients’ care and is expected to collaborate with UC Health providers and staff to ensure high quality patient centered care. Location Cincinnati, OH, United States Qualifications Minimum Bachelor's Degree - Nursing. | LICENSE & CERTIFICATION: Current Registered Nurse (RN) license in the state of Ohio Required: Experience in managing the care of people with neurological illness, especially epilepsy. Optional: Experience in managing the care of people using Integrative Medicine methods. Optional: Experience in outpatient management and coordination of patients in an epilepsy center. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. Responsibilities Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Patient Assessment & Interventions Conduct initial patient assessments via telehealth platforms. Utilizes the nursing process (assess, diagnose, plan, implement, and evaluate) to address patients’ concerns completely. Monitor patients’ conditions and progress remotely. Manages inbound calls from patients, families, and UC Health care team members. Adheres to established policies and procedures for the nurse triage and/or escalation process. Initiate and implement individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patient’s identified psychosocial needs. Maintains and expands knowledge of nurse telehealth processes and clinical expertise regarding population served Able to recognize abnormal labs or results and collaborate with care team when changes are identified. Anticipate changing needs of patients and families based on care plan and act proactively to reduce delays in care, reduce financial toxicity, and increasing patient satisfaction. Coordinate care plans in collaboration with healthcare providers. Facilitate referrals to specialists and other ancillary health services. Patient Education Educate patients and their families about health conditions, treatment plans, medications, and self-care techniques. Offer guidance on managing chronic conditions and preventative care. Reassess for understanding and re-educate as needed. Supports patients and families in understanding telehealth processes Documents outcomes of patient/family/designee teaching and response appropriately. Documentation & Communication Maintain accurate, timely, and professional documentation of patient interactions utilizing electronic platforms and according to system and departmental protocols. Ensure compliance with regulatory and organizational standards; maintains confidentiality of information and data security. Utilizing MIDAS effectively to report system patient safety concerns. Communicate effectively with patients and healthcare providers regarding test results, treatment plans, and follow-up care. Address patient concerns and provide support and guidance to address questions and concerns via remote platforms. Evaluate needs and escalate patient issues to appropriate team members utilizing technological avenues. Utilizing all technology platforms, collaborates with social workers, dietitians, and other healthcare professionals to address the needs of patients. Documents plan of care reflective of collaborative practice with other health care team members. Follows up with patients as promised and uses “closed loop” communication strategies with patients and healthcare team members. Technology Utilization Utilizes Epic, Microsoft Office Applications, telephone software and hardware throughout the shift to ensure proper execution of responsibilities Proficient in the use of multiple computer and telephone applications to perform job responsibilities Use telehealth technology to conduct video or phone consultations Troubleshoot technical issues with patients and provide basic technical support when necessary. Stay updated on new telehealth technologies and best practices. Leadership & Professional Development Serves on nursing and hospital-wide and unit-based committees that influence the delivery of patient care as needed and when relevant to telehealth nursing Assists with developing and revising policies and procedures for telehealth nursing practice. Assist with implementing process improvements for telehealth nursing teams Works collaboratively on performance improvement system wide as needed. Demonstrates the telehealth’s nurse role as a member of the healthcare team and promotes accountability, responsibility, and commitment regarding patient care standards. Orientation and other education programs as assigned. Remains current in research to area of clinical nursing practices Participates and contributes to staff meetings
Job Description The Ambulatory RN - Care Coordinator is a vital member of the healthcare team responsible for ensuring seamless and high-quality care for patients in an ambulatory setting. This role involves both direct patient care and administrative responsibilities, with approximately 60% of time dedicated to patient-facing duties. The RN will support ambulatory physician clinics by seeing patients with complex and chronic disease that require additional support during outpatient visits. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience. Location Cincinnati, OH, United States Qualifications Minimum Required: Associate's Degree - Nursing. Preferred: Bachelor's Degree - Nursing. Current Registered Nurse (RN) license in the state of Ohio. Basic Life Support (BLS) certification preferred. Minimum Required: Minimum of 2 years of nursing experience in an ambulatory or outpatient setting. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. Responsibilities Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Patient Assessment & Interventions Acts as an expert clinician and role model in providing quality patient care to patients and their families within his/her specialty area. Utilizes the nursing process for direct patient care and assists the staff with assessment, planning, implementation, and evaluation of patient care needs. Conduct thorough assessments of patients’ health status during clinic visits. Reassess and evaluate patient as needed throughout their visit. Document nursing history and assessment for assigned patients, initiating referrals based on patient needs. Collects basic level and advanced patient data. Monitors for trends that could impact patient health. Maintain awareness of comfort and safety needs of patients during their ambulatory appointment starting from the time they arrive to their departure. Assess patient environmental safety continuously. Respond to life-saving techniques based on nursing standards, policies, procedures, and protocol. Provide accurate hand-off report when patients are moved between ambulatory areas and/or between ambulatory and inpatient areas. Recognizes and reports changes in patient conditions and abnormal labs or results. Perform POC testing assessments as needed to support the patient’s clinical well-being and also patient experience. Initiate and implement individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patient’s identified psychosocial needs. Collaboratively develops and utilizes patient care pathways that ensure consistent quality of care for patients. Demonstrates competency in administering medications, perform wound care, and provide other direct nursing interventions as needed. Completes nurse visits and documents timely and accurately. Assist with minor procedures and diagnostic tests, ensuring patient comfort and safety. Monitor patients for changes in condition, report findings to the healthcare team, and adjust care plans accordingly. Recruit patients for studies Assists and collaborates with staff nurses in quality assurance. Meet new patients to introduce self and explain role. Demonstrates ability to establish priorities of care based on individual patient assessments and the needs of the patients assigned. Demonstrates critical thinking and accountability in evaluating and implementing physician orders. Ensures timely nursing documented with exceptional accuracy according to hospital policy and procedures. Real time nursing documentation. Maintain positive, professional, and cooperative demeanor throughout all interactions with patients, staff, physicians, and members of management. Maintain a calm demeanor during emergent or challenging behavioral situations with patients. Patient Education Meets with patients and families to identify educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care within specialty area. Educate patients and their families about health conditions, treatment plans, medications, and self-care techniques. Reassess for understanding and re-educate as needed. Apply current nursing literature in teaching techniques and guiding standards of care in patient and family education. Serve as a expert patient educator for disease-based and clinic-based care teams. Documents patient/family/designee teaching and response appropriately. Facilitation Of Care Facilitate seamless transitions of care by coordinating referrals, scheduling follow-up appointments, and ensuring timely access to services throughout continuity of care. Communicate effectively with patients regarding test results, treatment plans, and follow-up care. Address patient concerns and provide support and guidance throughout their treatment journey. Anticipate changing needs of patients and families based on care plan and act proactively to reduce delays in care, reduce financial toxicity, and increasing patient satisfaction. Participate in interdisciplinary team meetings to discuss patient care. Collaborate with social workers, dietitians, and other healthcare professionals to address the comprehensive needs of patients. Liaison to other departments and organizer for interdepartmental projects Participates in transitions of care planning. Documents plan of care reflective of collaborative practice with other health care team members. Support prior authorization for medication and diagnostic tests Leadership & Professional Development Serves on nursing and hospital-wide and unit-based committees that influence the delivery of patient care (example: PPO, Documentation) Assists with developing and revising policies and procedures for nursing practice. Assist with implementing evidence-based practice in the unit. Works collaboratively on performance improvement system wide. Demonstrates the nurse’s role as a member of the healthcare team and promotes accountability, responsibility, and commitment regarding patient care standards. Serves as a resource within his/her own specialty for all members of the healthcare team. Orientation and other education programs as assigned. Serve as a preceptor and/or mentor for nursing students, clinical interns, and other healthcare professionals as needed and identifies opportunities for observation or clinical experiences. Remains current in research to area of clinical nursing practices Participates and contributes to staff meetings Compliance & Safety Maintains confidentiality of information Sustain an understanding of regulatory requirements and accreditation standards. Monitor safety and departmental policies and procedures. Work with department managers, nurses and nursing leadership and multidisciplinary representatives to identify and share safety best practices. Demonstrate an understanding of legal and regulatory issues (HIPPA, EMTALA, regulatory agencies, UC, legal P&P) impacting the care delivery and reimbursement process. Utilizing MIDAS effectively to report safety concerns. Able to escalate appropriately.
Job Description At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. The Clinical Manager designs, implements, and evaluates patient care by coordinating, delegating and supervising the care of the health care team, including licensed nurses, medical assistants, patient and customer service representatives, surgery schedulers and other health professionals and is responsible for all the day-to-day operations. This position will oversee the OBGYN clinics at our Midtown and West Chester locations as well as our Reproductive and Endocrinology practices. Location Norwood, OH, United States Qualifications Education: BSN; current licensure. Professional certification desired. Experience: Three to five years of management experience. UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. UC Health is an EEO employer. Responsibilities Communication and Relationship Building: Proficient in communication and technologies to address nursing, healthcare and organizational issues appropriate to diverse audiences. Establishes structures and processes to ensure effective information sharing among patients, families/significant others and the healthcare team. Exhibits follow-through on promises and concerns. Demonstrates care about people as individuals with empathy and concern while ensuring that organizational ethics, goals, and objectives are met. Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development and advancement. Builds credibility with physicians as a champion for patient care, quality and nursing professionalism. Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies and procedures. Fosters relationships with nursing academia to provide clinical experiences and resources for students. Quality Improvement Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care. Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement. Communicates, educates and involves staff in quality improvement processes. Actively participates in patient satisfaction strategies and service recovery. Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice. Safety Articulates and takes action to support the JCAHO National Patient Safety Goals. Demonstrates knowledge of internal and external disaster plans and fire drills. Incorporates safety into clinical processes, policies and procedures. Supports a non-punitive environment for reporting errors. Resource Management Maintains current knowledge of patient care delivery systems and innovations. Serves as a change agent when patient care and processes are re-designed. Articulates federal and state regulations. Business Skills Understands healthcare finances as evidenced by preparing and analyzing unit budgets. Correlates the relationship between effective staffing, patient care and budgeting. Identifies educational needs of existing and potential staff. Supervision Of Staff Actively recruits and initiates strategies for staff retention. Utilizes corrective action appropriately to mitigate work behavior issues. Coaches staff in development of career plans. Provides visionary thinking and provides input in the staffing issues impacting the patient flow. Delegates tasks appropriately to health care personnel. Creates an environment that recognizes and values differences in staff, physicians, patients and communities. Ensures decision-making authority of staff is acknowledged and incorporated into patient care delivery. Professionalism Exhibits personal and professional accountability and career planning. Supports and encourages staff to be involved in professional organizations, projects, Clinical Advancement Program, to obtain certification and advanced education. Articulates in the application of ethical principles for patient care and operations. Create and promote a healthy work environment that is conducive to opinion sharing and decreases moral distress. Role model the perspective that patient care is the core of the organization's work
Job Description Registered Nurse (RN-CN1 ONA), Night Shift 7:00p-7:30a Solid Organ Transplant UC Health is hiring a Registered Nurse (RN) for the Solid Organ Transplant for Night Shift (7:00p-7:30a) at University of Cincinnati Medical Center. Solid Organ Transplant/Renal is 24 bed unit. (1 bed designated as a pre-op bed for those patients being called in for a transplant) UCMC performs Liver, Kidney and Pancreas transplants. The kidney program has a living donor transplant program. All transplant patients, regardless of when their transplant was performed are admitted to 8CCP. This is due to the special care and education necessary for transplant patients. Nursing care is concentrated on recovery from transplantation, focusing on mobility, monitoring of I & O's, pain management and medication administration and education. Transplant patients are always recovered and monitored in the SICU prior to coming to 8CCP. Transplant patients can also be admitted from TACU, clinic, or directly from home. The patient ratio is 1:4 or 1:6 patients. This position will train. New graduates are welcome to apply! About University Of Cincinnati Medical Center As the pioneering hospital of UC Health, Greater Cincinnati's academic health system, UC Medical Center has served greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care teams utilizing the most advanced medical knowledge and technology available. UC Medical Center has 724 licensed beds and more than 5,800 employees. Unit Details Be a part of giving the gift of hope to patients. Enjoy a schedule with no call requirements. Join a warm team-culture environment. Location Cincinnati, OH, United States Qualifications Graduate from an accredited school of nursing Associate of Science in Nursing (ASN), required Bachelor of Science in Nursing (BSN), preferred Current OH RN License Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. Responsibilities The Registered Nurse (RN) is an individual who holds a current state license to practice nursing. The practice of nursing requires specialized knowledge, judgment, and skills to provide care to groups and individuals. The RN utilizes knowledge derived from the principles of biological, physical, behavioral, social and nursing sciences to assess, plan, implement and evaluate patient care. The care is culturally based and age-specific. Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Clinical reasoning coupled with nursing skills acquired through experiential knowledge and evidence-based guidelines. Collects basic level data Follows protocols with all populations and does not deviate from them. Matches formal knowledge with clinical events to make decision Works on another's behalf and represents the concerns of the patient/family and nursing staff. Serves as a moral agent in identifying and helping to resolve ethical and clinical concerns. Works on the behalf of the patients. Makes ethical/moral decisions based on rules. Represents patient when patient cannot represent self. Aware of patient's rights. Maintains patient confidentiality. Nursing activities that create a compassionate, supportive, and therapeutic environment for patients and staff which includes vigilance, engagement, and responsiveness of caregivers. Focus on the usual and customary needs of the patient at the present. Base care on standards and protocols. Promotes patient's independence by establishing patient care goals, teaching the patient/ family to understand condition medications, and self-care skills and answering questions. Maintain a safe physical environment. Acknowledges death as an outcome. Works with others (e.g. patients, care providers) to encourage each person's contribution toward achieving optimal patient goals. Willing to be taught and mentored. Participates in discussion regarding patient care and/or practice issues. Maintains cooperative relationship with multidisciplinary care team, remains open to team member's contributions. Body of knowledge that allows nurse to manage environmental and system resources that exist for the patient , family and staff within or across health care and non-health care systems. Uses a basic array of strategies. Limited outlook- sees the pieces of components. Recognizes negotiation is a limited alternative. Sees the patient/family within the isolated environment of the unit. Sees self as a key resource. The sensitivity to recognize , appreciate and incorporate differences into provision of care - Includes cultural differences, spiritual beliefs, gender, race , ethnicity, lifestyle socioeconomic status, age and values in provision of care. Provides care based on own belief system. Learns the culture of the health care environment. Facilitates learning for patients/ families, nursing staff and community including formal and informal learning. Follows planned educational programs. Sees patient family education as a separate task from delivery of care. Provides data to increase patient's understanding. Has basic knowledge of the totality of the education needs. Focuses on a nurse's perspective and sees the patient as a passive recipient. The ongoing process of questioning and evaluating practice and providing informed practice - Create practice changes through research utilization and experiential learning. Follow standards and guidelines. Implements clinical changes and research-based practices developed by others. Recognizes the need for further learning to improve patient care. Recognizes obvious changing patient situations ( e.g. deterioration, crisis). Needs and seeks help to identify patient problem.
Job Description The Clinical Manager designs, implements, and evaluates patient care by coordinating, delegating and supervising the care of the health care team, including licensed nurses, certified nursing assistants, health unit coordinators and other health professionals. About University Of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries. Location Cincinnati, OH, United States Qualifications Education: BSN; current licensure. Professional certification desired. Experience: Three to five years of management experience. UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. Responsibilities Communication and Relationship Building: Proficient in communication and technologies to address nursing, healthcare and organizational issues appropriate to diverse audiences. Establishes structures and processes to ensure effective information sharing among patients, families/significant others and the healthcare team. Exhibits follow-through on promises and concerns. Demonstrates care about people as individuals with empathy and concern while ensuring that organizational ethics, goals, and objectives are met. Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development and advancement. Builds credibility with physicians as a champion for patient care, quality and nursing professionalism. Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies and procedures. Fosters relationships with nursing academia to provide clinical experiences and resources for students. Quality Improvement Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care. Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement. Communicates, educates and involves staff in quality improvement processes. Actively participates in patient satisfaction strategies and service recovery. Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice. Safety Articulates and takes action to support the JCAHO National Patient Safety Goals. Demonstrates knowledge of internal and external disaster plans and fire drills. Incorporates safety into clinical processes, policies and procedures. Supports a non-punitive environment for reporting errors. Resource Management Maintains current knowledge of patient care delivery systems and innovations. Serves as a change agent when patient care and processes are re-designed. Articulates federal and state regulations. Business Skills Understands healthcare finances as evidenced by preparing and analyzing unit budgets. Correlates the relationship between effective staffing, patient care and budgeting. Identifies educational needs of existing and potential staff. Supervision Of Staff Actively recruits and initiates strategies for staff retention. Utilizes corrective action appropriately to mitigate work behavior issues. Coaches staff in development of career plans. Provides visionary thinking and provides input in the staffing issues impacting the patient flow. Delegates tasks appropriately to health care personnel. Creates an environment that recognizes and values differences in staff, physicians, patients and communities. Ensures decision-making authority of staff is acknowledged and incorporated into patient care delivery. Professionalism Exhibits personal and professional accountability and career planning. Supports and encourages staff to be involved in professional organizations, projects, Clinical Advancement Program, to obtain certification and advanced education. Articulates in the application of ethical principles for patient care and operations. Create and promote a healthy work environment that is conducive to opinion sharing and decreases moral distress. Role model the perspective that patient care is the core of the organization's work
