The Nurse Practitioner - Triage Team provides advanced clinical support within the PACE center by evaluating urgent participant concerns, managing acute conditions, and coordinating care. This role ensures timely intervention and serves as a clinical leader for triage operations. Essential Functions and Work Responsibilities Serve as the primary clinical resource for urgent participant needs within the PACE center. Perform rapid assessments, physical exams, and order/interpret diagnostic tests for triage cases. Formulate treatment plans, prescribe medications, and provide immediate interventions as needed. Manage participant and staff inquiries, prioritizing care and routing appropriately. Educate participants, caregivers, and staff on urgent care protocols and health management. Collaborate with interdisciplinary team members to ensure continuity of care. Document all triage encounters and interventions in compliance with InnovAge standards. Provide leadership in managing medical emergencies within the center. Other duties as assigned. Travel Requirements Travel 0% - 2% Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Current State issued Nurse Practitioner license DEA Certification with full prescriptive authority 1+ year as a practicing Nurse Practitioner 5+ years a Registered Nurse with experience in elderly care PREFERRED Bi-lingual Experience in acute care or urgent care settings. InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $67.00 - $82.00 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
The In Home Services CNA is responsible for providing routine care and assisting participants or clients with activities of daily living, restorative and supportive care. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. Follows plan of care and assists participants with activities of daily living such as bathing, dressing, grooming, hair care, mouth care, eating, hand and toileting as assigned or needed. Documents care provided in accordance with established policies, guidelines and applicable regulations Carries out, reports and documents care given in an effective, timely manner as observed by the RN and through periodic record reviews. Participates in the care planning of participants through cooperation with the multidisciplinary teams. Monitors participants’ health status by taking vital signs and weights (monthly). Monitors appetite in addition to looking for changes in functional ability and checking skin condition while assisting with toileting. Monitors/assists participants in a courteous manner with meals and provides assistance with feeding as necessary. Assists participants with restorative and supportive care such as ambulating, positioning, transferring, skin care, catheters, fills oxygen and provides other aides as assigned or needed. Monitors participants’ health status such as vital signs, weights, skin condition, appetite and changes in functional ability and reports pertinent information to clinical supervisor in a timely manner. Reports any variance, accident or unusual occurrence to the appropriate personnel. Attends in-service and continuing education programs as scheduled and necessary. Perform nursing assistant services to clients in their place of residence Attends position related in-services. Attends all mandatory in-service programs as scheduled; minimally 12 hours/year Participates in QM activities as requested. Completes appropriate visit records in a timely manner as per Agency policy Performs simple procedures as an extension of the therapy or nursing services as assigned. Performs household services essential to health care in the home as assigned. Does not accept assignments for a patient with special needs for which he/she has not received appropriate training. Additional work functions and duties may be assigned REQUIRED Current and valid state issued Certified Nursing Assistant (CNA) license Current First Aid and BLS certifications are required prior to hire . Acceptable vendors for certifications are from either American Heart Association and/or American Red Cross. Require personal transportation, current state issued driver’s license, good driving record and auto insurance as required by law A minimum of one year experience working the frail or elderly. High School Diploma / GED or relevant work experience in lieu of education. PREFERRED Bi-lingual InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $19.23 - $23.08 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Monday through Friday position with no weekends or on-call! InnovAge PACE (Program of All-inclusive Care for the Elderly) is an alternative to nursing facilities. It provides customized healthcare, social engagement, and exercise to older adults to help them stay independent and in their homes. PACE participants receive most of their healthcare and social support at an InnovAge center in their community. Each person in the program has a team of healthcare experts and a personal care plan that is focused on providing a personalized experience. As a Psychiatric Nurse Practitioner (PMHNP) you are an integral part of developing and delivering a personal care plan, ensuring high quality, clinically appropriate, team-based behavioral health care. Physical attendance at an InnovAge center(s) is essential to performing the job duties with the option to travel to meet participants outside of center. No on-call or weekend hours required. You will Confidently and swiftly navigate ambiguous situations to manage participants’ care in real time Take bold action using evidenced-based medication management to support acute needs Emphasize gradual dose reduction Natural ability to integrate with primary care and other Interdisciplinary Team (IDT) members Adapt interpersonally to meet participant and IDT clinical needs in real time Pioneer InnovAge’s developing behavioral health integration program Serve as mentor/educator to PCP’s regarding psychotropic medication management and behavioral change Clinical Care – 70% Provide in-person clinical assessments of participants, prescribe and deprescribe, identify treatment protocols, and on-going medication management in centers and via telehealth Coordinate care with Behavioral Health Providers, PCPs, and IDT Consult with IDT staff on behavioral interventions, nursing practice, and psychopharmacology, including writing orders for medications, as appropriate Provide integrated therapeutic care Monitor psychiatric hospitalization care and follow-up disposition planning Respond to urgent calls from clinics, center staff, and facilities, with a solution-focused approach Monitor response to psychotropic medications Administration – 30% Educates IDT to manage and resolve behavioral complexities or placements Liaisons with external psychiatric providers to ensure appropriate referrals, continuity of care, monitoring/follow up and report to IDT Provide in-service education at PACE centers; participate in staff meetings as needed Contribute to case review, consultation, and utilization review Research and utilize evolving psychiatric treatments, PACE service requirements, and legislation Participates in IDT meetings, conferences, committees, and events as requested REQUIRED Current State issued Psychiatric Nurse Practitioner/PMHNP license 2+ yrs in psychiatric care and medication management 5+ yrs nursing with at least 2yrs as Nurse Practitioner DEA Certification with full prescriptive authority Proficiency with standard Microsoft Office applications and EMR systems Current CPR certification or the ability to obtain CPR certification in first 30 days of employment Requires personal transportation, valid state issued driver’s license, good driving record and auto insurance as required by law. PREFERRED Experience working with geropsychiatric populations Licensure or certification in substance use treatment Training or experience with group and family interventions Experience with conflict management, mediation, de-escalation, and crisis mitigation Knowledge of the chronic disease management and psycho-social implications Bilingual InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $115,700 - $150,500 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
The In Home Services CNA is responsible for providing routine care and assisting participants or clients with activities of daily living, restorative and supportive care. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. Follows plan of care and assists participants with activities of daily living such as bathing, dressing, grooming, hair care, mouth care, eating, hand and toileting as assigned or needed. Documents care provided in accordance with established policies, guidelines and applicable regulations Carries out, reports and documents care given in an effective, timely manner as observed by the RN and through periodic record reviews. Participates in the care planning of participants through cooperation with the multidisciplinary teams. Monitors participants’ health status by taking vital signs and weights (monthly). Monitors appetite in addition to looking for changes in functional ability and checking skin condition while assisting with toileting. Monitors/assists participants in a courteous manner with meals and provides assistance with feeding as necessary. Assists participants with restorative and supportive care such as ambulating, positioning, transferring, skin care, catheters, fills oxygen and provides other aides as assigned or needed. Monitors participants’ health status such as vital signs, weights, skin condition, appetite and changes in functional ability and reports pertinent information to clinical supervisor in a timely manner. Reports any variance, accident or unusual occurrence to the appropriate personnel. Attends in-service and continuing education programs as scheduled and necessary. Perform nursing assistant services to clients in their place of residence Attends position related in-services. Attends all mandatory in-service programs as scheduled; minimally 12 hours/year Participates in QM activities as requested. Completes appropriate visit records in a timely manner as per Agency policy Performs simple procedures as an extension of the therapy or nursing services as assigned. Performs household services essential to health care in the home as assigned. Does not accept assignments for a patient with special needs for which he/she has not received appropriate training. Additional work functions and duties may be assigned REQUIRED Current and valid state issued Certified Nursing Assistant (CNA) license Current First Aid and BLS certifications are required prior to hire . Acceptable vendors for certifications are from either American Heart Association and/or American Red Cross. Require personal transportation, current state issued driver’s license, good driving record and auto insurance as required by law A minimum of one year experience working the frail or elderly. High School Diploma / GED or relevant work experience in lieu of education. PREFERRED Bi-lingual InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
The Director, RN Case Management provides strategic and operational leadership for InnovAge’s RN Case Management division, overseeing all inpatient care coordination, post-acute transitions, utilization management, and related workflows across the PACE program. The Director reports to the VP of Nursing Operations and leads the RN Case Management team, ensuring compliance with regulatory requirements, operational excellence, and alignment with InnovAge’s mission and care model. This role ensures high-quality participant outcomes, efficient care transitions, and consistent application of case management standards. The Director actively partners with interdisciplinary teams, facility leaders, and community partners to optimize participant health outcomes and minimize unnecessary hospital readmissions. Essential Functions & Responsibilities Functional Category: Clinical Operations & People Leadership Estimated % of Time: 35% Leads, develops, and supports RN Case Managers, including recruitment, onboarding, coaching, and performance management. Establishes division-wide workflows, standards, and best practices for acute and post-acute care coordination. Partners with the VP of Nursing Operations and clinical leadership to implement staffing strategies, workload balancing, and coverage expectations for case management services. Oversees daily operational execution of case management functions, ensuring timely coordination, documentation, and communication across care teams. Ensures RNs receive training and ongoing development to maintain clinical competency in transitional care and utilization management. Functional Category: Participant Service & Experience Estimated % of Time: 20% Oversees the experience of participants during hospitalization and post-acute stays, ensuring high-quality transitions and strong communication. Responds to escalated participant concerns in coordination with Center Directors, providers, and Quality teams. Ensures RN Case Managers collaborate effectively with participants, families, caregivers, and IDT members to support person-centered care plans. Monitors service KPIs and drives improvements in communication, responsiveness, and participant satisfaction during transitional care periods. Functional Category: Clinical Quality & Compliance Execution Estimated % of Time: 20% Ensures division performance aligns with quality metrics related to readmissions, skilled days, length of stay, and transition-of-care outcomes. Ensures RN Case Management workflows comply with all federal and state regulations and PACE requirements. Partners with QA, Compliance, and Center Operations on audits, corrective action plans, monitoring, and documentation standards. Ensures appropriate and compliant review of medical necessity, levels of care, discharge planning, and utilization standards. Functional Category: Growth, Market Development & Network Partnerships Estimated % of Time: 15% Builds and maintains strong relationships with hospitals, SNFs, and community-based partners to enhance transitional care pathways. Supports market teams in preparing for enrollment growth, expansion, and network development through standardized case management practices. Represents the RN Case Management division in external partner discussions, strengthening care coordination channels. Monitors participant retention and collaborates on strategies to address barriers related to post-acute care experiences. Functional Category: Resource Management, Performance & Financials Estimated % of Time: 10% Oversees performance related to ED/IP utilization, SNF days, and avoidable hospital readmissions. Reviews utilization data and trends to identify opportunities for efficiency, improved care transitions, and cost stewardship. Partners with Finance, Population Health, and Transformation teams to analyze drivers of cost and implement interventions to improve performance and reduce unnecessary utilization. Travel Requirements 10–20% travel across centers and markets. Qualifications Required Bachelor’s degree in Nursing (BSN) Current state-issued Registered Nurse (RN) license 5+ years of experience in acute care coordination, case management, or discharge planning 2+ years of leadership or supervisory experience in a clinical setting Demonstrated success in performance management, operational execution, and cross-functional collaboration Experience in quality improvement, compliance adherence, or care coordination oversight Preferred 3+ years of experience coordinating care and discharge planning 3+ years of experience in geriatrics or value-based care models Certification as a Gerontological Nurse or related specialty Bilingual preferred InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $115,700 - $150,500 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
