Healthcare professional who helps patients navigate the healthcare system from diagnosis, through treatment and sometimes end-of-life care. This person will act as a bridge between patients and clinical care staff providing personalized care to patients, families and caregivers. They help with connecting patients to medical and social resources. Follows up with patients regarding regularly scheduled appointments and referral appointments. Provides follow up to health care providers, agencies and other resources about patient progress towards meeting needs and/or goals. ESSENTIAL FUNCTIONS: Supporting patients throughout the healthcare process Educating patients about their diagnoses, treatments and the side effects of these Helping patients to overcome any barriers to healthcare that they may face Providing resources for patients seeking reliable information Helping patients to overcome barriers such as financing or transport Managing timely appointment scheduling for tests and procedures Answering questions or liaising with doctors to address questions and concerns Providing emotional support and empowerment to patients and their loved ones MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Basic computer skills Demonstrates ability to communicate effectively Self-motivated Detail oriented PREFERRED KNOWLEDGE AND SKILLS REQUIRED: Sound knowledge of the healthcare system and where to find reliable information Cultural diversity REQUIRED BEHAVIORAL SKILLS: Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System. Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations. Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes. Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation. Excellence: Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects. Must be able to lead and/or facilitate process improvement. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: Graduate of nursing program PREFERRED EDUCATION AND EXPERIENCE: Extensive experience working with patients in critical conditions BSN is strongly preferred REQUIRED LICENSE/REGISTRATION/CERTIFICATION: Current licensure as a Registered Nurse in the State of Kansas PREFERRED LICENSE/REGISTRATION/CERTIFICATION: N/A We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
