General Summary of Position

Full-time, On-site Opportunity

LSSBB

The Operational Excellence Specialist leads, facilitates, and supports cross functional teams to improve and redesign operational processes critical to safe, high quality, efficient, patient centered care by leveraging Lean Six Sigma methodologies. The Operational Excellence Specialist serves as a process management resource within the organization, assisting in the development of standards, tools and training for the organization. The Operational Excellence Specialist reports to the Director, Operational Excellence and works closely with hospital leadership on key operational improvement initiatives. These functions are performed in accordance all applicable laws and regulations and Georgetown University Hospital's philosophy, policies, procedures and standards.

Minimum Qualifications
Education

Bachelor's degree in Business, Industrial Engineering, Hospital Administration or an equivalent degree required
MBA or Master's degree in related field, preferred

Experience

2 or more years of process improvement experience, applying lean six sigma process improvement methods, preferred
Hospital experience, preferred
Consulting experience, preferred
Prior experience with process redesign associated with implementing information technology, preferred
#LI-onsite

Licenses and Certifications

Completion of training in process improvement methodology, required
Lean Six Sigma Black Belt (LSSBB) preferred

Knowledge, Skills, and Abilities

Demonstrated experience executing process improvement projects using traditional methodologies (Lean Six Sigma, Root Cause Analysis, and PDSA) with evidence of results.
Strong interpersonal and facilitation skills,
Strong written and verbal communication skills,
Proven analytical and critical thinking skills, and
Strong background in process improvement are required.

Primary Duties and Responsibilities
Assists in the development of departmental goals, objectives, policies and procedures.Assists in the creation of metrics to monitor performance, operational improvements and financial benefit. Collects and analyzes data, identifies opportunities, develops solutions, implements improvements and helps operational management ensure sustainability.Challenges leaders as necessary to develop an action-base culture of continuous improvement and accountability to improve key metrics.Coaches leaders and staff and facilitates prioritized improvement initiatives to achieve desired outcomes and use of evidence-based guidelines and maintain targeted timelines. Instructs leaders in use of data to support decision making.Develops and communicates ongoing process improvement/lean management strategies and ensures alignment with the Hospital's mission, vision and values and with other hospital wide initiatives. Ensures that project management principles are applied on every project; develops project plans for each initiative; provides up to date status reports on all process improvement and redesign projects.Leads cross functional project teams through all phases of the process improvement lifecycle using Lean and Six Sigma DMAIC processes to solve identified chronic organizational problems. Utilizes Six Sigma DMADV to design high quality processes.Maintains effective communication with hospital executives, senior management, Operations Council, and physicians throughout the organization regarding departmental activities. Provides timely information regarding the progress of performance improvement initiatives including progress toward goal achievement, critical factors, and obstacles.Maintains inventory of completed and ongoing process improvement initiatives. Tracks sustainability of Lean projects. Identifies best practices within the Hospital and researches healthcare and other industries for best practices in Lean management. Serves as a resource for best practices. Proliferates process improvement techniques and Lean thinking throughout the organization.Participates in multi-disciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital in community outreach efforts as appropriate.Leads and manages Lean process design efforts associated with major new construction efforts to ensure that the physical design and layout meets process and workflow needs. Leads and manages process redesign efforts associated with the implementation of electronic health records (EHR's).Assists in the development of organizational strategies for process management and Lean; helps to drive and monitor execution of that strategy.Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

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Operational Excellence Specialist - Performance Improvement