Float Senior Medical Assistant (IN/KY)_Clinical Services

Planned Parenthood Great Northwest, HI, AK, IN, KY New Albany, IN 47150, US

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity and inclusion. Specifically, we recognize that profound racism impacts the education, health and wellbeing of people in our communities and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About our Float Medical Assistant position

Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center. The Float Senior Medical Assistant demonstrates proficiency in all relevant front office and back office duties, and regularly travels to specific sites. This position works under the supervision of the on-site Health Center Manager and the Area Services Director.

This is a full-time (37.5 hours/week) non-exempt, union position at our Health center.

What you will be doing!

Assists patients by responding to requests and coordinating services from appropriate personnel or departments as needed
Enters accurate and complete visit data into affiliate systems.
Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.
Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets, (PES) and Informed Consent forms, (ICF) and offers Planned Parenthood services or community resources for identified patient needs.
Provides patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit; ensures that exam rooms are adequately stocked and prepared prior to visit.
Keeps appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.
Acts as a resource for other staff members, supports and participates in ongoing learning and development of the staff team in the health center.
Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Serves as an assistant and support person to licensed staff members during procedures including abortion (surgical and medication abortions), vasectomy, colposcopy, LEEP, HTS, and other procedures performed by affiliate; may be responsible for the preparation of POC for physician review and be responsible for its disposal per agency and state guidelines
Participates in providing informed consent for a variety of services in compliance with ethical and legal standards of informed consent; ensures that all required documentation of that process is thorough and complete
Coordinates referrals for patients who must go outside of affiliate to obtain necessary care
Participates and completes new and required trainings in a timely manner and maintains current status on certifications and competencies as assigned

Responsibilities:

In addition to meeting all requirements of a Medical Assistant, must model affiliate customer service standards, demonstrate initiative, and competency in at least four of the following areas, based on health center need:

Cross trained to work both front and back office
Trained and certified to give injections (MA-Certified in WA State required)
Health center designated forms and brochures coordinator
Designated person to run EMR or EPM reports and make corrections such as validation report, pending charges or lab log
Demonstrates knowledge and expertise with insurance benefit coordination and educates patients accordingly
Coordinates events and projects in the front office including new employee training and volunteer activities.
Assists with external referrals and follow-up responsibilities such as primary care referrals and follow-up
Designated inventory coordination for front desk and office supplies
Sterilization educator competency completed
Medication abortion educator competency completed
Designee for management of Vaccines for Children Requirements
Competency completed to assist with procedures such as Vasectomy, colposcopy, LEEP and HTS
Designated coordinator for ongoing research projects
Demonstrates competency in performing trans-vaginal and abdominal ultrasounds
Demonstrates exceptional competency with trans-vaginal and abdominal ultrasounds so as to be capable of precepting staff who are still building skills; this includes observing and coaching on best practices
Job requires significant travel to the various specified work sites on a regular basis. These sites may rotate on a daily or weekly basis.

Other duties as assigned

Minimum Qualifications:

High school diploma or equivalent
Medical Assistant Certification
One or two years of experience in an office or medical setting
Proficiency in Microsoft Office Suite and other software applications; experience with electronic health records

Preferred Qualifications:

Experience with reproductive healthcare in a clinical office or hospital setting with knowledge of EHR

Spanish-speaking

*Bi-lingual employees may be eligible for an hourly premium*

Salary Range:

PPGNHAIK's compensation Philosophy is based in equity and transparency. Starting offers are determined by both the candidate's directly applicable experience and internal equity within the paygrade. The pay range for this position is $21.98 to $32.98 hourly

Position Type:

Full-time

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

That you adhere to our code of conduct, policies, procedures and protocols.
That you always demonstrate a high degree of professionalism.
That you take action to support our commitment to diversity, equity and inclusion.
That you always support and model our customer service standards.
That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.

It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.

This position is only open to applicants that reside in the states of WA, ID, HI, KY, IN, AK.

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