House Manager (Central Staffing Resource Department)

Job Summary

Basic Function and Responsibility

Partner with ABCC to facilitate patient placement, bed management and float nursing resource allocation activities on a shift-by-shift basis to optimize staffing levels in all University of Michigan Health, Michigan Medicine (MM) areas

• Act as in-house Michigan Medicine Nursing Administrator on-call
• Act as in-house MM Nursing Representative for patients and families
• Manage all aspects of daily functioning in the Central Staffing Resource Department (CSR)
• Manage all aspects of nursing service within a specific departmental cluster
• Provide direct supervision to CSR nursing and ancillary staff members
  
  
  

Characteristic Duties And Responsibilities

• Coordinate Michigan Medicine Workforce Staffing
• Manage float nursing resource allocation activities on a shift-by-shift basis to best meet patient care needs
• Collaborate with Michigan Medicine Capacity Operations & Real-time Engagement Center (M2C2) to optimize patient placement
• Plan staffing to align CSR workforce to optimize support for in-patient units
• Act as In-House Nursing Representative for Patients Relations during off hours
• Respond promptly via phone or bedside to patient/family concerns
• Address patient and family concerns to seek resolution
• Communicate and provide follow-up with Patient Relations, unit/department leadership as needed
• Support, Assist, and Advise Unit Nursing Staff
• Assist unit nursing staff in problem-solving
• Advise unit staff members in handling specific patient, family and/or staff problems.
• Advise and be a resource for policy inquiries and guidance
• Manage CSR Nursing and Ancillary Staff
• Plan, assign, and review the work of CSR staff and support staff members to ensure that the values of patients and families first are translated into patient care practice
  

Staffing and Patient Flow

• Coordinate Hospital-Wide Nurse Staffing
• Utilize MiChart and staffing tiles to view patient activity and staffing
• Coordinate staffing resources in conjunction with Patient Flow and management open beds as needed
• Provide support to unit leaders and charge nurses by understanding staffing challenges
• Attend Capacity Huddles and Bed Briefings
• Engage in unit rounds as needed to assess specific situations
• Engage in unit rounds as needed to increase visibility and demonstrate approachability of nursing leadership within the hospital community
• Coordinate the Control Center for Nursing during disasters and periods of inclement weather
• Serve as initial Incident Commander during disasters and emergencies until relieved by designated administrator
• Coordinate Float Resources including Patient Observation Program (rounding techs, patient attendants, and PCNAWs)
• Assign supplemental staff according to unit needs and patient flow
• Apply contract language to ensure appropriate order of work
• Recruit staff based on forecasted needs
  

Leadership

• Act as in-house Michigan Medicine Nursing Administration Representative for patients and families
• Provide administrative support, consultation, and leadership to Michigan Medicine nursing staff
• Serve as a resource regarding institutional and departmental policies and procedures
• Serve as a resource regarding UMPNC contract interpretation and implementation
• Facilitate problem solving and decision-making at the institution, department and unit levels and escalate to the Administrator on Call (AOC) as needed.
• Provide mentoring for unit charge nurses
• Motivate staff to improve quality of work performed (utilizing the PDCA model)
• Support staff training and development opportunities as appropriate
• Promote integration of research finding into clinical practice and management
• Manage all overflow areas under CSRs purview, including but not limited to staffing, opening and closing the space, patient placement, and day-to-day operations
• For Cause testing in partnership with HR
  
  
  

Personnel Management (as Required)

• Recruit, Hire, and Orient Staff
• Recruit and hire nursing and support staff based on variable cluster needs and requirements
• Interview applicants to fill vacancies according to applicable laws, rules, contracts and policies
• Identify training needs and ensure that necessary job-related instruction is provided to staff
• Monitor orientation and evaluate progress
• Identify cross-cluster orientation opportunities
• Provide support for professional development
• Schedule Staff
• Use available trend and utilization data to schedule CSR staff in a manner that supports unit/clinic needs
• Schedule CSR staff in accordance with UMPNC requirements and CSR scheduling guidelines
• Counsel and Evaluate Staff
• Evaluate staff on a regular basis
• Identify performance issues and communicate them to staff members
• Follow-up with employees to ensure that past or ongoing performance issues are being addressed/resolved
• Discuss potential grievance-related concerns with employees to identify options or resolve issues prior to formal filing of a grievance
• Advise employees of established grievance procedures
• Recommend or initiate disciplinary actions according to applicable rules and policies
• Manage Cluster Expenditures
• Plan, negotiate and monitor expenditures from unit payroll for a specific cluster
• Evaluate and approve or deny staff requests for educational funds and business time
  

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
  
  
  

Required Qualifications*

• Required Educational Requirement (Applicant must meet one of the following):
• Bachelor's degree in Nursing OR Associates degree or Diploma in Nursing and a Master's degree in Nursing
• Current licensure as a Registered Nurse in the state of Michigan is necessary
• Three (3) years of nursing management or nursing supervisor/charge nurse experience within the last five (5) years
• Demonstrated leadership skills and ability to perform as a role model to nursing staff
• Nurse Leadership certification or completion within one (1) year of accepting this position or when eligible to certify, whichever comes first. Certification is expected to be maintained while in this leadership role. Examples include Certified Nurse Manager and Leader (CNML) or, Nurse Executive (NE-BC). Certifications must be recognized by the Magnet Recognition Program and the American Nurses Credentialing Center (ANCC)
  
  

NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for Both Internal & External Applicants)

You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Demonstrated experience with in-house supervision
• Demonstrated experience with patient placement and bed management
• Ability to work independently and as a member of a team
• Ability to work under pressure and meet deadlines
• Ability to motivate others in an individual and group setting
• Ability to plan, organize and direct the activities of others
• Ability to multi-task
• Ability to apply good judgment and to handle confidential materials and situations with sensitivity and discretion
• Strong analytical, problem solving, conflict resolution and oral and verbal communications skills
• Excellent interpersonal skills
• Ability to deal with a diverse group of people in a diplomatic and effective manner
  
  
  

Work Schedule

Hours/Week: 1.0 (40hrs/week)

Shifts/Hours: Days (8 & 12hr shifts)

NOTE: This position includes weekends and holidays

Location: Central Staffing Resource Department in the University Hospital

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.