Medical Assistant I - Ukiah/Clearlake, CA

Planned Parenthood Northern California Clearlake, CA 95422, US

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Reproductive Health Specialist (Medical Assistant) for our Ukiah and Clearlake Health Centers. This role is full-time, 40 hours per week. Planned Parenthood Northern California (PPNorCal) offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule

Monday: 8:30 AM – 5:00 PM (Ukiah)

Tuesday: 8:30 AM – 5:00 PM (Clearlake)

Wednesday: 8:30 AM – 5:00 PM (Ukiah)

Thursday: 8:30 AM – 5:00 PM (Clearlake)

Friday: 8:30 AM – 5:00 PM (Ukiah)

This position is represented by SEIU Local 1021.

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY

A Reproductive Health Specialist (RHS) is a member of the health care team, assisting with the provision of family planning health care, prenatal (if offered) and abortion services, and research activities (as assigned). An RHS provides health information to patients, supports licensed providers in providing clinical services, and performs health center-based duties required for patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include being trained in back-office responsibilities listed below. Other duties may be assigned.

Provide health information and instructions to patients and assist other staff in a patient-centered manner.
Process and document lab work.
Assist in the recovery room if surgical services are provided.
Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record.
Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.
Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed.
Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner.
Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room.
Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals.
Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals.
Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate.
Maintain complete patient confidentiality at all times.
Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
Ensure accurate completion and patient understanding of all necessary forms.
Abstract or scan medical records into the electronic health record as needed.
Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints.
Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances.
Participate in health center efforts to achieve established goals for productivity.
Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients.
Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up.
Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times.
Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.
Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time.
Other administrative responsibilities as assigned.
Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Experience working in a health care setting preferred.
Knowledge of medical assistant practices and reproductive health care preferred.
Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
Excellent customer service, problem solving, judgment, organizational, and communication skills.
Ability to multi-task and to work independently and as a member of the team.
Flexible and able to work in other health center locations, as requested.
Must be able to travel to Administration Offices to attend trainings and meetings as needed.
Bilingual in English and Spanish highly desired.
Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency.
Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
Commitment to quality health care.

LANGUAGE SKILLS

Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for patient treatment and health care operations.

CERTIFICATES, LICENSES, REGISTRATIONS

Medical Assistant certificate desired but not required.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service.
Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
Through meetings and discussions, help develop ideas for improving services in ways that patients value.

Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00-$29.87 per hour, based on relevant professional years of experience.

Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Share this job

Related Jobs

CMA

Full-time

2 months ago

Medical Assistant, Full-Time, Lakeport Specialty

Adventist Health Lakeport, CA

Job Requirements JOB DESCRIPTION Organizational Requirements Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. Job Summary Exempt: No In accordance with the Medical Board of California, works under general supervision of the clinic physicians supported by the clinic nursing supervisor, clinic manager, clinic mid-levels and RN, in a controlled outpatient care area and performs a variety of duties. This position is represented by RCHEA. Standards of Behavior Line of Responsibility and Authority LINE OF AUTHORITY: Medical Assistant (Outpatient) - Clinic Medical Director---Clinic Supervisor Licenses and Certifications Professionalism and Self-Development Education And Qualifications EDUCATION AND EXPERIENCE: Clinic/medical office experience preferred EDUCATION AND EXPERIENCE: High School graduate or GED preferred LICENSES OR CERTIFICATIONS: Current CPR Certification LICENSES OR CERTIFICATIONS: Current Nurse Assistant or Medical Assistant certification, or equivalent in training and work experience LICENSES OR CERTIFICATIONS: Phlebotomy certification preferred QUALIFICATIONS: Basic medical terminology preferred. Physical Requirements/Work Environment/Use Of Senses And Communications Skills ACCOMMODATIONS: The physical demands and work environment characteristics described here are representative of those an employee typically encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the key responsibilities and essential functions CONFIDENTIALITY: Employee must conform with all HIPAA and other confidentiality regulations as required by the job, department, or hospital EQUIPMENT USED: Cell phone EQUIPMENT USED: Computer, telephone/voicemail system, laser printer EQUIPMENT USED: Medication injections (if qualified and within scope of practice) EQUIPMENT USED: Photocopier, fax machine PHYSICAL REQUIREMENTS (a): This job requires frequent bending, squatting, kneeling, climbing, reaching above shoulders, sitting, walking inclines and declines, standing, talking, hearing, and performing repetitive hand motions. Vision requirements include close vision and the ability to adjust focus. The employee will occasionally lift boxes and/or supplies weighing up to 25 pounds. The employee must demonstrate lifting a 25-pound box from the floor. POTENTIAL EXPOSURE TO BLOOD & BODY FLUIDS: Category 3 for potential exposure to blood/body fluids. (Does not require the performance of procedures or other tasks in the work routine that involve exposure to blood, body fluids or tissues, and the assisting in cases of emergency medical care or first aid is not a requirement of employment. Tasks that involve handling of implements or utensils, use of the public or shared bathroom facilities, telephones, and personal contacts such as handshaking, are all considered Category 3 tasks.) Job Roles Medical Assistant (Outpatient) (AHCL) Assists practitioner and RN with basic administrative, clerical and technical supportive services and procedures under the supervision of a licensed physician, podiatrist or his designee. Cross-trains for front office functions and fills in as needed. Maintains and meets expectations on time for all competencies, license, certifications and education requirements as outlined by local administration, Adventist Health (AH), The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and all other regulatory agencies. Maintains confidentiality of staff, patient and administrative information in the clinic, hospital and community setting. Maintains lab and treatment rooms in an orderly manner. Observes all clinic protocols and procedures as written. Performs waived lab tests and lab internal QCs. Prepares samples for shipment to hospital lab. Prepares patient for provider exam and collects all baseline information and records in the patient chart. Takes patient vital signs, height and weight measurements. Records results in patient chart. Willingly performs other duties and innovations as assigned. About Us Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

CMA

Full-time

2 hours ago

Medical Assistant I - (Bilingual - Spanish) Walnut Creek, CA

Planned Parenthood Northern California Walnut Creek, CA

Planned Parenthood Northern California (PPNorCal) is seeking a Bilingual (Spanish) Reproductive Health Specialist (Medical Assistant) for our Walnut Creek Health Center. This role is full-time, 40 hours per week. Planned Parenthood Northern California (PPNorCal) offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year. Work Schedule Monday: 11:30 AM -8:00 PM Tuesday: 8:00 AM – 4:30 PM Wednesday: 11:30 AM – 8:00 PM Thursday: 8:30 AM – 5:00 PM Friday: 8:00 AM – 4:30 PM Saturday: 8:30 AM – 5:00 PM (rotating) Position requires working Saturdays on a rotating basis. This position is represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY A Reproductive Health Specialist (RHS) is a member of the health care team, assisting with the provision of family planning health care, prenatal (if offered) and abortion services, and research activities (as assigned). An RHS provides health information to patients, supports licensed providers in providing clinical services, and performs health center-based duties required for patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES include being trained in back-office responsibilities listed below. Other duties may be assigned. Provide health information and instructions to patients and assist other staff in a patient-centered manner. Process and document lab work. Assist in the recovery room if surgical services are provided. Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record. Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment. Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed. Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner. Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room. Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals. Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals. Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate. Maintain complete patient confidentiality at all times. Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity. Ensure accurate completion and patient understanding of all necessary forms. Abstract or scan medical records into the electronic health record as needed. Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints. Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances. Participate in health center efforts to achieve established goals for productivity. Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients. Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up. Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times. Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy. Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time. Other administrative responsibilities as assigned. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience working in a health care setting preferred. Knowledge of medical assistant practices and reproductive health care preferred. Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational, and communication skills. Ability to multi-task and to work independently and as a member of the team. Flexible and able to work in other health center locations, as requested. Must be able to travel to Administration Offices to attend trainings and meetings as needed. Bilingual in English and Spanish highly desired. Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality health care. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for patient treatment and health care operations. CERTIFICATES, LICENSES, REGISTRATIONS Medical Assistant certificate desired but not required. OTHER SKILLS, ABILITIES, QUALIFICATIONS Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service. Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through meetings and discussions, help develop ideas for improving services in ways that patients value. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00-$29.87 per hour, based on relevant professional years of experience. Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Telehealth Medical Assistant I - Bilingual (Spanish) Concord, CA

Planned Parenthood Northern California Concord, CA

Planned Parenthood Northern California (PPNorCal) is seeking a Bilingual (Spanish) Telehealth Reproductive Health Specialist II (Medical Assistant) for our Administrative office in Concord, CA. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year This position is represented by SEIU Local 1021. Work Schedule: Monday: 8:30am - 5:00pm Tuesday: 8:30am - 5:00pm Wednesday: 8:30am - 5:00pm Thursday: 8:30am - 5:00pm Friday: 8:30am - 5:00pm Saturday: 8:30am - 5:00pm (rotating) This position is represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY The Reproductive Health Specialist II/III in Telehealth (“Telehealth RHS”) provides direct patient care in the Telehealth service including initiation of contact with the patient, registration and insurance verification duties, review of Telehealth specific consents and other requirements, review of sexual and medical history, chart documentation, and scheduling pick up and follow up appointments. The Telehealth RHS provides excellent customer service to patients and members of the Telehealth team. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ability to fully and effectively function as an RHS II/III in the health center; completed front office, back office (TRN-01) and MAB (TRN-05) training. Works on a team with other Telehealth RHSs and Telehealth Clinicians. Communicates regularly and effectively with their direct Telehealth team and the larger Telehealth team for the day. Utilizes Skype or other messaging program to keep partner RHS and Clinician informed. Initiates virtual communication with patients, including both phone and video platforms. Registers new patients at PPNorCal; updates information for established patients. Assess eligibility for funding, health insurance and/or fees. Complete on-line eligibility processes. Input and update patient information in the electronic health record. Ensure clear patient consenting for virtual services; documents in the health record appropriately. Provide accurate, patient-centered health information. Triage questions to Telehealth clinicians as needed. Triage patients to in-person health center visits as needed. Schedules pick up, blood work, follow up or other appointments as needed. Communicates clearly when a patient is ready for the Telehealth clinician. Assist the Telehealth daily team with downtime duties, including but not limited to reviewing future appointments, reviewing payment and insurance information, documenting information or notes in the patient record to support increased communication and efficiency of the Telehealth team. Participate in Telehealth efforts to achieve established goals for productivity. Participate in Telehealth efforts to achieve established revenue cycle goals. Works regularly in a PPNorCal health center providing direct patient care, approximately 20% of the time. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Preferred Qualifications Bilingual in English and Spanish. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER/TECHNICAL SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. Knowledge/experience with EHR & EPM systems preferred. Knowledge/experience with Skype or other synchronous messaging systems preferred. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for health care operations and patient treatment. CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation and a valid California Driver's License and insurance. OTHER SKILLS, ABILITIES, QUALIFICATIONS Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational and communication skills. Ability to multi-task and to work independently and as a member of the team. Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality healthcare. Ability to work in a busy environment, manage multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through team meetings and discussions, help develop ideas for improving services in ways that are patient focused. Remain flexible and available to change scheduled hours as needed to meet needs of the Telehealth service. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00 - $29.87 per hour, based on relevant professional years of experience. Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

CMA

Full-time

3 hours ago

Medical Assistant I - El Cerrito, CA - Bilingual (Spanish)

Planned Parenthood Northern California El Cerrito, CA

$25 - $29.87 / hour

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Reproductive Health Specialist in our Santa Rosa Health Center. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year. Work Schedule Monday: 8:30am - 5:00pm Tuesday: 8:30am - 5:00pm or 11:30am - 8:00pm Wednesday: 11 :30am - 8:00pm Thursday: 8:30am - 5:00pm Friday: 8:30am - 5:00pm Saturday: 8:30am - 5:00pm (rotating) This position is represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY A Reproductive Health Specialist (RHS) is a member of the health care team, assisting with the provision of family planning health care, prenatal (if offered) and abortion services, and research activities (as assigned). An RHS provides health information to patients, supports licensed providers in providing clinical services, and performs health center-based duties required for patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES include being trained in back-office responsibilities listed below. Other duties may be assigned. Provide health information and instructions to patients and assist other staff in a patient-centered manner. Process and document lab work. Assist in the recovery room if surgical services are provided. Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record. Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment. Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed. Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner. Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room. Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals. Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals. Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate. Maintain complete patient confidentiality at all times. Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity. Ensure accurate completion and patient understanding of all necessary forms. Abstract or scan medical records into the electronic health record as needed. Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints. Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances. Participate in health center efforts to achieve established goals for productivity. Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients. Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up. Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times. Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy. Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time. Other administrative responsibilities as assigned. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience working in a health care setting preferred. Knowledge of medical assistant practices and reproductive health care preferred. Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational, and communication skills. Ability to multi-task and to work independently and as a member of the team. Flexible and able to work in other health center locations, as requested. Must be able to travel to Administration Offices to attend trainings and meetings as needed. Bilingual in English and Spanish highly desired. Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality health care. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for patient treatment and health care operations. CERTIFICATES, LICENSES, REGISTRATIONS Medical Assistant certificate desired but not required. OTHER SKILLS, ABILITIES, QUALIFICATIONS Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service. Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through meetings and discussions, help develop ideas for improving services in ways that patients value. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00- $29.87 per hour, based on relevant professional years of experience. Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

CMA

Full-time

3 hours ago

Medical Assistant I - Santa Rosa, CA - Bilingual (Spanish)

Planned Parenthood Northern California Santa Rosa, CA

$25 - $29.87 / hour

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Reproductive Health Specialist in our Santa Rosa Health Center. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year. This position is represented by SEIU Local 1021. Work Schedule Monday: 11:30am - 8:00pm Tuesday: 8:30am - 5:00pm Wednesday: 8:00am - 4:30pm Thursday: 8:30am - 5:00pm Friday: 8:30am - 5:00pm Saturday: 8:30am - 5:00pm (rotating) APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY A Reproductive Health Specialist (RHS) is a member of the health care team, assisting with the provision of family planning health care, prenatal (if offered) and abortion services, and research activities (as assigned). An RHS provides health information to patients, supports licensed providers in providing clinical services, and performs health center-based duties required for patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES include being trained in back-office responsibilities listed below. Other duties may be assigned. Provide health information and instructions to patients and assist other staff in a patient-centered manner. Process and document lab work. Assist in the recovery room if surgical services are provided. Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record. Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment. Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed. Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner. Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room. Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals. Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals. Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate. Maintain complete patient confidentiality at all times. Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity. Ensure accurate completion and patient understanding of all necessary forms. Abstract or scan medical records into the electronic health record as needed. Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints. Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances. Participate in health center efforts to achieve established goals for productivity. Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients. Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up. Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times. Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy. Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time. Other administrative responsibilities as assigned. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience working in a health care setting preferred. Knowledge of medical assistant practices and reproductive health care preferred. Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational, and communication skills. Ability to multi-task and to work independently and as a member of the team. Flexible and able to work in other health center locations, as requested. Must be able to travel to Administration Offices to attend trainings and meetings as needed. Bilingual in English and Spanish highly desired. Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality health care. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for patient treatment and health care operations. CERTIFICATES, LICENSES, REGISTRATIONS Medical Assistant certificate desired but not required. OTHER SKILLS, ABILITIES, QUALIFICATIONS Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service. Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through meetings and discussions, help develop ideas for improving services in ways that patients value. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00- $29.87 per hour, based on relevant professional years of experience. Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.