Medical Assistant Associate (Adult Multispecialty) - Brighton Center for Specialty Care

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

The Brighton Center for Specialty Care is one of the newer University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The brand new 2-story facility is located at 7500 Challis in Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families and employees.

You will play an integral role within our institution, and are important to delivering the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don’t hesitate - join our team today, and help us provide remarkable assistance to our patients in the Brighton area.

• Excellent medical, dental and vision coverage.
• Generous Paid Time Off (PTO) Program.
• Growth opportunities to higher seniority positions.
• Management that provides quality training and direction.
• Direct communication and partnership with Nurse Practitioners and Physicians.
• Potential exposure to many Specialty Care Departments.
  
  
  

Responsibilities*

Our Adult Specialty Medical Assistants are essential for the care of our patients. We are searching for someone who has a passion for caring for others. In this role you will perform patient intakes, patient preparation for procedures, and medication administration. You will also take vital signs, review and update patient information, administer injections, perform EKGs, collect specimens, sterilize and clean equipment, stock supplies, and set up instruments and supplies in exam and treatment rooms. In addition, you will assist with the in-basket, fax server and forms management.

Below is a list of the departments within the Adult Specialty Suite. While there will be main areas you will support on a daily basis, you may be asked to help support any of the other departments if needed.

• Allergy
• Cardiology
• Dermatology
• Gastroenterology
• General Surgery
• Hepatology
• Infectious Disease
• MEND (Metabolism, Endocrinology, and Diabetes)
• MIS (Minimally Invasive Surgery)
• Nephrology
• Neurology
• OB/Gyn
• Plastic Surgery
• Podiatry
• Pre-Op
• Pulmonary
• Reproductive Endocrinology
• Sleep Clinic
• Urology
• Vascular Surgery
  
  
  

Patient Intake

Responds to general patient inquiries about clinic operations within their scope of practice.

Rooms patients (virtually and in person) and performs standard patient intake including taking

vitals and other measurements, medical histories, medication reconciliation documentation,

form(s) preparation, relevant screenings, following predetermined protocols and other tasks as

assigned.

May obtain medical records and prepare medical information and reports for the appointment (e.g.

reviewing Patient Summary Information, updating prescription information, etc.).

Performs room preparation and turnover task(s) assigned, including managing stretchers and

beds where appropriate.

Patient Care

Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care

policies and guidelines, and competency.

Administers injections and immunizations appropriate per competency and Ambulatory Care

policy and guidelines.

Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or

formal training with direct patient care that may include treatments, tests, or procedures.

Quality Control testing of POC equipment.

May manage forms and consent (virtual and in person) and provide routine patient instruction

forms assigned by the clinic and within their scope of practice.

Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following

established procedures, policies, and guidelines.

Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).

Queue and pend medication renewals.

Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care

guidelines.

Observes patient status, report changes, and document accordingly.

Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon

patient request.

Informs patients of normal test results within their scope of practice

• Documents into MiChart within scope of practice.
  
  
  

Administrative And Clinical Workflow Support

Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate

equipment and supplies.

Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.

Cleans, stocks, and organizes clinic spaces (exam and supply rooms),

Maintains inventory and may manage PAR levels when appropriate.

Processes forms and in basket messages through MiChart.

May assist with prescription or procedure prior authorizations within scope of practice.

Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.

Transport and prepares surgical instruments for sterile processing.

Supports orientation and/or shadowing opportunities as assigned.

Participate in regulatory readiness processes.

Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings)

Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.

Perform other related duties within scope of practice as assigned.

Required Qualifications*

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years).
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.
  
  
  

Desired Qualifications*

Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).

Work Schedule

The facility is open 7:00 AM to 7:00 PM Monday through Friday, and 8:00 AM to 4:00 PM on Saturday. We are flexible in scheduling, and request that you are also flexible in working various shifts.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be filled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

You will be trained on site by one of our tenured Medical Assistants.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.