ECM Case Manager

Astrana Health Monterey Park, CA 91754, US

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$28.84 - $38.46 / hour

Apply Now

ECM Case Manager

Department: HS - ECM

Employment Type: Full Time

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Reporting To: Tanaka Nhong

Compensation: $28.84 - $38.46 / hour

Description

We are currently seeking a highly motivated LVN Lead Care Manager for our Enhanced Care Management (ECM) team. ECM is a Medi-Cal benefit that links high risk members to various resources in the community. You will be responsible for doing assessments and creating care plans based on those assessments for your caseload. The ECM Case Manager’s goal is to improve health outcomes, reduce health disparities, and enhance continuity of care for high-need Medi-Cal enrollees, including those with chronic health conditions, behavioral health needs, substance use disorders, or who are experiencing homelessness or frequent hospitalizations. This role will report to the Manager of Strategy & Operations. This is a hybrid role where the expectation is to work both in office and at home on a weekly basis.

What You'll Do

Manage a collective caseload of 250 members with complex needs
Conduct outreach, complete initial comprehensive assessments within specific timeframes per health plan requirements, care planning, and risk stratification
Coordinate transitions of care, including post-hospital/SNF follow-ups
Review claims, authorizations, and perform medication reconciliations
Connect members to social services, transportation, and community resources
Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches
Collaborate with hospital staff and interdisciplinary teams for care coordination
Identify barriers to treatment adherence and adjust care plans accordingly
Educate members/caregivers on disease management and healthcare navigation
Support members telephonically and participate in audits and team meetings
Monitor member progress regularly on a weekly cadence, adjusting care plans as needed to meet evolving needs
Track, monitor, and manage caseload activity on a weekly cadence, ensuring deliverables and outcomes are met
Demonstrate proficiency in juggling multiple systems and platforms, with strong working knowledge of Excel for tracking, reporting, and analysis
Provide telephonic member support and participate in audits, quality reviews, and team meetings as required

Qualifications

Active and unrestricted LVN license
Experience with telephonic case management
Ability to learn and utilize case management software and health plan portals
Excellent analytical, critical reasoning, organizational and interpersonal communication skills
Strong written and oral communication skills
Ability to multi-task, work autonomously, and think outside the box
Ability to keep a high level of confidence and discretion when dealing with sensitive matters relating to providers, members, business plans, strategies and other sensitive information is required
High level of regard for undeserved communities

You're great for the role if:

Bilingual Spanish
Knowledge of Enhanced Care Management, SNP case management, complex case management
Experience in managed care environment – health plans, IPA, or MSO
Utilization Management or Hospice CM experience
1+ years of Case Manager experience
Basic knowledge of DHCS, DMHC, NCQA, ICE, and CMS standards

Environmental Job Requirements and Working Conditions

Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr, Monterey Park, CA 91754.
The total compensation target pay range for this role is: $28.84 - $38.46 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.
The first month of training will be fully in-office, then the expectation will be to work two days a week in office (W/Th) and the rest of the week from home. Working hours are between Monday through Friday between 8:30 AM - 5:00 PM.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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