Resident Care Manager

Job Description

The Resident Care Manager directs, coordinates, and supervises care services provided by care associates for the residents within the Assisted Living Department. Responsible for ensuring exemplary service is delivered with integrity, dignity, and compassion. May be responsible for medication control and coordination with physicians to ensure care and medications are delivered as directed. Responsible for the delivery of high-quality care by encouraging independence and ensuring each resident’s physical, social, cultural, psychosocial and intellectual well- being.

 

What will I do everyday?

• Responsible for monitoring and evaluating assigned residents and regularly assess levels of care, whenever there is a change in condition and/or to determine whether a resident is no longer appropriate for the setting, notifying Assistant Living Director as required
• Assist residents with simple requests as needed or find appropriate associate to assist
• Learns and understands resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction
• Responsible for effectively supervising departmental operations as directed on a day-to-day basis under the guidance of the department director or Executive Director
• Responds in a tactful and timely manner to all residents, family members and/or staff
• May be responsible for supervising resident medication programs
• May be asked to monitor all physician orders and ensures they have been followed timely and accurately
• Familiar with medical terminology necessary in the delivery of care services to residents
• Interfaces with physicians, care providers, and outside health services pertaining to the resident’s needs (i.e., hospital, outpatient service, home health, therapies, etc.)
• May be responsible for reviewing resident reports and documentation and ensures all care services have been delivered at each shift and notifies Assisted Living Director of any changes in a resident’s condition or needs
• Assess residents utilizing the company’s resident care software system
• Manages or assists with any emergency situations responsibly and calmly until aid arrives
• May be responsible for assisting with scheduling for Care associates or care conferences
• Regularly or on occasion communicates the company vision and strategy to create alignment between daily activities and company strategy
• Manages direct reports schedules and time-cards as necessary
• Review payroll documentation to minimize missed punches, monitor overtime, and manage labor costs
• Works as part of the team within the department and across the community
• Conduct and/or assists with regular staff and daily stand-up meetings
• Plans, prepares, and monitors daily work schedules to meet labor targets
• May be responsible for planning and preparing assignment sheets for Resident Assistants
• Responsible for managing own and team’s resident confidentiality and privacy at all times
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Interviews, hires, trains, manages, and retains highly effective associates and create a culture of associate engagement
• Responsible for coaching, mentoring, team-building, performance management, recognition, and professional development of associates
• Identifies and develops top talent for future succession opportunities
• Set example and expectation of open and honest communication with and between all associates
• Take a pro-active approach to look for ways to increase efficiency and potentially reduce costs to support continuous improvement
• Responsible for ensuring regulatory compliance and reports any issues or concerns immediately to Assisted Living Director and Executive Director
• Responsible for team’s adherence to all regulations, laws and Kisco standards, including the Associate Handbook
• Understands supports and assists as needed in the community sales process
• Performs other related duties as required

 

What will I need to be successful in this role?

 

• Previous supervisory experience preferred
• High school graduate required; college course work preferred
• Med Tech / CNA certification required
• One to three years’ experience working in senior care

 

Special Certifications/Requirements I may need? 

 

• Must have or be able to obtain the appropriate State license required by law if required
• CPR Certified preferred
• Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom
• Ability to work a flexible schedule, including weekends and holidays as needed

 

 

What’s in it for me? (Great Question!)

• Competitive Salary
• A free meal per shift
• Health-care Benefits including Vision & Dental 
• Matching 401k 
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

 

What do we do?

 

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

 

 

All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB test, Background check and Physical Exam (all paid for by us).

 

 

*Kisco Senior Living is an Equal Opportunity Employer