Medical Assistant - Front & Back Office

apartment Carbon Health location_onSanta Monica, CA, US

The Medical Assistant - Front & Back Office is a dynamic, cross-functional role responsible for delivering an exceptional patient experience from check-in to discharge. This position blends clinical excellence with front office coordination, ensuring smooth patient flow, operational efficiency, and high-quality care in a fast-paced urgent care environment.

This role is ideal for a highly adaptable team member who thrives in both patient-facing administrative responsibilities and hands-on clinical care. The ideal candidate is patient-focused, empathetic, organized, and confident working independently while collaborating closely with providers and clinic leadership.

Flexibility to work weekdays, weekends, and some holidays is required.

WHAT YOU’LL DO

Front Office Responsibilities

Serve as the first and last point of contact for patients, ensuring a welcoming and professional experience
Greet and register patients accurately and efficiently
Verify insurance coverage, collect copayments, and explain financial responsibilities
Schedule patients across multiple visit modalities
Introduce and support patients with digital tools such as the Carbon app
Manage phone calls, triage inquiries appropriately, and coordinate communication with providers
Prepare referrals, process lab paperwork, and support administrative workflows
Respond calmly and effectively during high-volume or emergency situations (e.g., calling 911, coordinating EMS arrival)

Back Office / Clinical Responsibilities

Room patients, obtain vitals, collect medical history, and assist with triage
Assist providers with procedures including laceration repair, incision and drainage, splinting, and wound care
Administer medications via intradermal, intramuscular, and subcutaneous routes
Perform ear lavages, EKGs, and point-of-care testing (UA, UPT, glucose, monospot, rapid strep, influenza, rapid HIV, etc.)
Maintain clean, stocked, and organized exam rooms
Support workflow efficiency to ensure timely patient throughput
Complete required training to become DOT-certified for Urine Drug Screens and Breath Alcohol Testing

Team & Operational Support

Transition seamlessly between front and back office based on clinic needs
Collaborate with providers and leadership to improve workflow and patient satisfaction
Maintain accurate, timely documentation in a paperless EMR environment
Uphold patient confidentiality and compliance with regulatory standards

ABOUT YOU

High school diploma or equivalent
Certification from an accredited Medical Assistant program (where required by law)
Current BLS certification (or willingness to obtain)
Willingness to obtain DOT certification
1+ year experience as a Medical Assistant preferred
1+ year experience in a medical receptionist or fast-paced healthcare setting preferred
Strong understanding of medical insurance processes (deductibles, copays, coverage) preferred
Phlebotomy experience preferred
Ability to type 30+ WPM and comfort using Google Suite and EMR systems
Exceptional multitasking, time management, and critical thinking skills
Calm and focused under pressure
Professional, empathetic, and team-oriented

Why This Role Matters

This position is critical to maintaining operational flow and delivering a seamless patient experience. The Medical Assistant – Front & Back Office ensures that patients feel supported from the moment they enter the clinic until they leave, while also supporting providers in delivering efficient, high-quality care.

Pay: $21.00/hr - $30.00/hr

BENEFITS

Medical, dental & vision coverage, effective first day of employment
Health Savings Account & Flexible Savings Account option for health care & dependent care
Paid time off, paid sick leave
401k retirement savings plans with employer match
Life & Disability Insurance
DOT certification will be reimbursed where it is required for practice

*Some benefits dependent on specialty and employment status

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.

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