Hematology/Oncology Nurse Intake Coordinator (RN)

apartment Nemours Children's Health location_onOrlando, FL, US

Job Description

Nemours is seeking a Hematology/Oncology Nurse Intake Coordinator (RN), FULL-TIME, to join our Nemours Children's Hospital team in Orlando, Florida.

The RN Intake Coordinator plays a critical role in optimizing clinic scheduling and referral intake operations within the pediatric hematology/oncology service line. This hybrid position. This role is responsible for coordinating the intake process, ensuring timely and accurate collection of clinical information, referrals, consultations and facilitating smooth transitions into care. The RN Intake Coordinator collaborates closely with physicians, nurse practitioners, social workers, patient access team, and administrative staff to provide compassionate, family-centered care.

This Position Is Responsible For The Following

Clinical Scheduling & Coordination

Conduct chart reviews for scheduled clinic appointments to assess lab status, diagnosis severity, and provider match.
Collaborate with APPs, MDs, and administrative staff to optimize scheduling decisions and clinic flow.
Improve care coordination between clinic and infusion visits to reduce delays and enhance patient experience.
Work closely with the Nurse Manager and Business Operations Manager to identify and implement workflow improvements.
Provide patient triage support in the infusion center as needed.
Utilize Epic for documentation, scheduling, and data review.
Participate in team meetings and quality improvement initiatives.
Conduct initial clinical assessments and triage referrals for pediatric hematology/oncology patients.
Coordinate scheduling of initial consultations, diagnostic testing, and follow-up appointments.
Serve as a liaison between referring providers, patients, and the care team.
Review and obtain necessary medical records, insurance authorizations, and consents.

Referral Intake & Communication

Respond to incoming clinical intake phone calls from referring physician offices and families.
Educate and support families and referring providers regarding the referral process.
Partner with facilities to prioritize urgent referrals.
Communicate with scheduling and families regarding referral status and documentation needs.

Document & Consult Processing

Review and process documents received via online systems.
Verify and obtain missing demographic information or clarification to ensure accurate processing.
Route documents to appropriate teams (Clinical Nurses, Scheduling, Clinic) per guidelines.
Correct misrouted documents and use flag system/dashboard to prioritize work.
Process internal consult orders and online referrals, routing appropriately per intake protocols.

Referral Management & Quality Assurance

Request records for flagged referrals and follow up with PCP offices as needed.
Maintain and update referral process documentation and guidelines.
Research and resolve issues related to missing or incomplete information.
Perform data entry and prepare reports to support intake operations.
Provide feedback and educational materials to referring providers to reduce errors and improve referral efficiency.
Collaborate with internal teams to identify trends and address recurring issues with specific providers.

Expert Resource & System Support

Serve as an internal expert on clinical intake processes.
Respond to staff inquiries and provide educational support on intake workflows and systems.

Job Requirements

Bachelor’s Degree in Nursing required
Current State of Florida or compact RN license required.
Must obtain APHON Certificate withing six (6) months of hire date.
Valid American Heart Association BLS Certification required upon hire.
CPHON, CPON, or BMTCN certification preferred.

What We Offer

Medical, Dental and Vision – Four levels of medical coverage are available, including fertility care and prescription drugs for associates and their families.
Paid Time Off (PTO) – PTO will accrue according to your role and length of service. There are six paid holidays annually, and one day of paid volunteer time off.
Paid Parental Leave – New parents receive 6 weeks of paid leave at 100% of pay.
Tuition Reimbursement – Reimbursement available on approved courses to maximum of $5,250.
Retirement Savings Plan – There is a 403(b) plan with immediate participation and matching contributions.
Basic Life and Accidental Death & Dismemberment (AD&D) Insurance – Basic Life Insurance is paid equal to one time your annual salary, up to a maximum of $500,000.
Short- and Long-Term Disability – All associates are automatically covered by our short-term disability coverage with income protection for disabilities caused by illness, accident or injury that are not work-related, at 60% of your salary.

About Nemours Children’s Health

Nemours Children’s Health is a nationally recognized pediatric health system with a long, stable financial history and the backing and guidance of the Nemours Foundation. Our culture supports individuals who want to flourish—those who bring energy, creativity, and perseverance to their work and who want to be part of a meaningful story of growth. Located in Orlando, Nemours Children’s Hospital is a 100-bed pediatric hospital featuring the region’s only 24-hour, children-only Emergency Department and a growing network of specialty and outpatient services designed by families, for families.

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. duPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org .

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