Medical Assistant

apartment Cano Health location_onSunrise, FL, US

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience.

Essential Duties & Responsibilities

Clinical Duties:

Interview patients and document top complaints, health concerns, and medical history.
Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight.
Perform pre-visit planning and intake procedures.
Administer vaccines and injections, ensuring documentation in all applicable systems.
Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc.
Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport.
Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows.
Maintain infection control standards including proper use of PPE and disposal of biohazard materials.
Prepare and sanitize treatment/exam rooms in accordance with safety protocols.
Operate emergency equipment such as AEDs as needed.

Administrative Duties:

Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews.
Reconcile medications and assist with prescription refill requests.
Schedule appointments and manage follow-up coordination.
Print and review End-of-Visit Summaries with patients.
Coordinate referrals and hand-offs to specialists or care coordinators as needed.
Update visit status, verify pharmacy details, and close encounters in a timely manner.
Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.).

Care Coordination & Patient Engagement:

Assist with appointment confirmations and follow scheduling protocols.
Support transportation scheduling when applicable.
Promote and assist with Patient Portal enrollment.
Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling.
Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits.
Collaborate with front desk and clinical teams to ensure smooth clinic flow.

Operational & Systems Support:

Clear telephone encounters and respond promptly to clinical messages.
Maintain up-to-date e-filing of documentation (within 48 hours).
Monitor faxes and EMR “Jellybeans” and task buckets for timely action.
Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net).
Understand and support prior authorization processes.

Education & Experience

High School Diploma or equivalent.
Graduation from an accredited Medical Assistant program or Medical Assistant certification.
Active and current Basic Life Support (BLS) certification.
Minimum of two (2) years of relevant experience as a Medical Assistant.
Fluency in both English and Spanish is required.
Proficiency with electronic medical records (preferably eCW).
Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended).
Certification in Medical Translation

Education Requirements

Required/Preferred

Education Level

Discipline

Required

High School Diploma or equivalent

Knowledge, Skills & Proficiencies

Microsoft Office (Excel, Word, PowerPoint, Teams).
Power BI and Oracle (expense management).
TripMaster or similar transportation scheduling software.
RingCentral communication platform.
Workday (HR/time management platform).

Behavioral Competencies:

Compassionate and patient-centered approach to care.
Strong interpersonal and communication skills.
Team player with a collaborative mindset.
Adaptable, organized, and detail-oriented.
Committed to upholding confidentiality, integrity, and quality standards.

Incentive

This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position.

Benefits

At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more.

Job Requirements

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work will involve constant driving/traveling to assigned clinics/territories.

Travel Required

Amount of Expected Travel

Details

Yes

0-25%

Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Join our team that is making a difference!

Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here

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UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and the Desai Sethi Urology Institute, as well as specialties such as cardiology, endocrinology, otolaryngology, gastroenterology, dermatology, and more. The expansion will provide residents with innovative, specialized medical services in the heart of their community. Once complete, UHealth at Doral will have 8 operating rooms, 3 endoscopy procedure rooms, 33 cancer treatment bays, over 60 multidisciplinary exam rooms, and supporting ancillary services like imaging, lab, and respiratory therapy. CORE JOB SUMMARY The Medical Assistant (MA) 1 will perform multi-skilled tasks to assist the medical providers. The MA shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA to a Nurse or Designee in charge of the unit/clinic. The MA shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission. CORE JOB FUNCTIONS Caring Science The Medical Assistant (MA) provides overall care with loving kindness. As a member of the team, the MA will utilize creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices. Encourages patients to speak honestly about their feelings, no matter what they are feeling. The MA creates a safe comfortable environment that allows the patient to heal physically and spiritually. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support. Organization and Work Role Functions Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed. Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments. Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA). Meets diverse communication needs of patients with Limited English Proficiency (LEP). Professional Practice Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statues, rules, and regulations. Incorporates protocols and standards of care into daily practice. Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem. Core Duties and Qualifications Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information. Demonstrate knowledge of basic medical terminology. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed. Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures. Performs routine laboratory tests. Perform vital signs, EKG, phlebotomy, and document in patient’s medical record. Observes and reports patient’s signs or symptoms changes. Administers medication safely as directed by the physician. Assists in patient care activities such as walking. Escorts and transports patients to various hospital locations. Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work. Provides patient with provider’s care instructions and information. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties. Adheres to University and unit-level Policies & Procedures and safeguards University’s assets. *Note: Designee in charge of the unit shall assign specific functions and competencies pertinent to the unit. Physician in charge shall review and sign-off all Medical Assistant’s competencies and evaluations. Important Note: Medical Assistants (MA) working in Hospital-based units will not perform any type of medication administration. This list of duties and responsibilities are not intended to be all-inclusive, it may expand to include others, as necessary. CORE QUALIFICATIONS Education: High school diploma or equivalent Graduate from an approved Medical Assistant educational program recognized by the U.S. Department of Education (USDE). Note: (If MA presently has, an active MA certification, school verification and exceptions may apply.) Certification and Licensing: Approved MA Certifications : CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA)® RMA- Registered Medical Assistant - American Medical Technologists (AMT) CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA) NCMA - National Certified Medical Assistant (NHA - NCCT) NRCMA - Nationally Registered Certified Medical Assistant (NAHP) MA - Medical Assistant without an approved certification must: provide proof of completion, from an approved educational program sign an Agreement Statement, stating candidate shall obtain a National wide or Statewide MA certification no more than 12 months from the date of hire. Additional certification: American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers HIV & AIDS Certification: Florida HIV/AIDS Healthcare Professional Continue Education (CE) Certification Florida: HIV/AIDS Training for Healthcare Professionals Experience: No previous experience Knowledge, Skills, and Attitudes: Strong, effective communication skills with patients, families, and clinical team Ability to adapt and exhibit flexibility to handle new, different, or changing environments Demonstrates strong time management skills to prioritize and act proactively Ability to uphold professional ethics and maintain patient confidentiality The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4