Director of Clinical Operations - Primary Care - (RN) Ambulatory

1. Leadership and Strategic Management: 
• Provide strategic leadership and direction to Practice Managers and Nurse Managers to ensure alignment with the clinic’s mission, vision, and goals.
• Develop and implement long-term strategic plans to enhance clinic efficiency, patient care, and service offerings.
• Foster a culture of innovation, collaboration, and excellence among all clinic staff.
• Mentor and develop leadership skills within the management team, promoting professional growth and succession planning.
2. Clinical and Operational Oversight: 
• Oversee the daily clinical and administrative operations of the clinic, ensuring high standards of patient care and operational efficiency.
• Implement and refine clinical protocols and procedures to enhance patient outcomes and streamline operations.
• Ensure seamless integration and coordination of services across all clinic areas, including procedural areas like endoscopy and cath lab.
• Conduct regular evaluations of clinical performance and operational workflows to identify and address areas for improvement.
3. Compliance and Quality Assurance: 
• Ensure compliance with all federal, state, and local healthcare regulations and accreditation standards.
• Develop and implement comprehensive quality assurance programs to monitor and improve patient care quality and safety.
• Lead and participate in regular audits, inspections, and risk assessments to ensure adherence to regulatory and accreditation requirements.
• Utilize data analytics to drive quality improvement initiatives and enhance clinical outcomes.
4. Financial Management: 
• Develop, manage, and oversee the clinic’s budget, ensuring financial stability and growth.
• Monitor financial performance, analyze budget variances, and implement corrective actions as needed.
• Identify opportunities for cost savings and revenue enhancement without compromising patient care quality.
• Oversee billing, coding, and reimbursement processes to ensure accuracy and efficiency.
5. Policy Review and Development: 
• Lead the review and development of clinical and administrative policies to ensure they are current, relevant, and effective.
• Ensure that all staff are well-informed and trained on updated policies and procedures.
• Develop policies to address emerging healthcare trends, regulatory changes, and best practices.
6. Community Engagement and Outreach: 
• Develop and implement comprehensive community outreach programs to increase patient volume and community awareness of clinic services.
• Establish and maintain strategic relationships with local community organizations, stakeholders, and healthcare providers.
• Organize and participate in health education workshops, wellness events, and community health initiatives.
• Utilize various channels to promote clinic services and attract new patients.
7. Patient Relations and Advocacy: 
• Champion a patient-centered approach in all clinic activities, ensuring a positive and compassionate patient experience.
• Address patient concerns, complaints, and feedback promptly and effectively.
• Ensure strict adherence to patient confidentiality and HIPAA regulations.
• Advocate for patient needs and preferences in all aspects of clinic operations.

• Education: 
• Bachelor’s Degree in Healthcare Administration, Nursing, Business Administration, or a related field required; Master’s Degree preferred.
• Experience: 
• Minimum of 7 years of progressive healthcare administration experience, with at least 3 years in a senior leadership role.
• Extensive experience in managing ambulatory care and specialty clinics, including procedural areas such as endoscopy and cath lab.
• Skills: 
• Exceptional leadership and strategic management abilities.
• Superior communication and interpersonal skills, with the ability to inspire and influence others.
• Proven track record of driving operational efficiency and clinical excellence.
• Strong financial acumen and experience in budget management.
• Advanced knowledge of healthcare regulations, accreditation standards, and quality assurance practices.
• Proficiency in data analytics and performance improvement methodologies.
• Experience in policy review, development, and implementation.
• Demonstrated ability to engage with the community and build strategic partnerships.

• Medical, Dental, and Vision Insurance within first 31 days of employment 
• Programs to reduce share of deductible and total out-of-pocket expenses 
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses 
• Short and Long-Term Disability - up to 60% of eligible weekly pay 
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution 
• Shift and Weekend Differential Pay Offered on Nights and Weekends 
• Tuition Reimbursement for employee and dependents 
• 12 paid holidays - any holiday worked is another holiday banked 
• Flexible Spending Accounts 
• Free Parking for all employees 

 Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran