RN Full-time
McLaren Health Care

Triage Nurse - Clarkston Medical Group

McLaren Health Care Village of Clarkston, MI 48346, US
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  • Receive transferred patient calls for clinical triage from call center staff
  • Perform comprehensive symptom assessments via telephone
  • Utilize established triage protocols to determine level of urgency and disposition
  • Identify red-flag symptoms and initiate escalation to provider or emergency services as appropriate
  • Work closely with medical assistants, providers, and front desk staff
  • Assist in coordinating urgent add‑on visits
  • Route patients appropriately (same-day visit, future appointment, urgent care, ED, or self-care)
  • Document all assessments, advice, and dispositions accurately in the EHR
  • Document assessments and triage decisions accurately in the EHR
  • Maintain patient safety, confidentiality, and professional boundaries in all interactions
  • Collaborate with call center staff to ensure smooth call transfers and accurate patient information
  • Manage high call volumes while maintaining clinical accuracy and professionalism
  • Prioritize multiple calls based on clinical urgency
  • Participate in quality improvement efforts related to access, triage accuracy, and patient satisfaction
  • Office based duties as required
  • Active RN license (state‑specific requirements apply)
  • Minimum 3 years of clinical experience (primary care, urgent care, or triage preferred)
  • Strong assessment and critical‑thinking skills
  • Excellent communication and multitasking abilities
  • Comfortable working in a visible, patient‑facing role
  • Proficiency with Athena electronic health records preferred

Additional Information

  • Schedule: Full-time
  • Requisition ID: 26000450
  • Daily Work Times: 8:00am-5:00pm
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

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