RN Full-time
IU Health

Registered Nurse-Phone Triage GI/Endo

apartment IU Health location_onLafayette, IN, US
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Overview

Job Title: Registered Nurse- Phone Triage GI/ENDO 

Department: Preoperative Services / Gastrointestinal Procedures 
Reports To: Manager of Clinical Operations 

Key Responsibilities 

  • Patient Assessment & Triage
    • Collect relevant symptom and history information via structured dialogue.
    • Apply protocols to decide urgency and level of care needed (ER, urgent care, home management, or follow-up).
  • Phone Encounter Management
    • Manage high call volumes—up to 20–40 calls daily depending on setting. 
    • Maintain a structured call including opening, listening, analyzing, advising, and closing phases for clarity and safety. 
  • Medical Advice & Education
    • Provide evidence-based advice on symptom management, medications, lifestyle instructions.
    • Educate callers about home care, medication use, follow-up steps. 
  • Care Coordination & Referral
    • Schedule appointments or referrals as needed; coordinate with other providers for continuity of care.
    • Activate emergency services or referrals for critical cases. 
  • Documentation & Record Keeping
    • Log call details, assessments, advice given, and outcomes in electronic health records (EHR)
    • Follow-up & Monitoring
    • Conduct follow-up calls to assess progress or adjust advice as needed. Quality Assurance & Professional Development
    • Adhere to service-level metrics (e.g., call response times, abandonment rates).
    • Participate in training, quality improvement initiatives, and clinical team meetings. . 

 

Qualifications 

  • Education: Current RN license; BSN preferred. 
  • Experience: Minimum of 1–3 years of clinical nursing experience; prior telephone triage, telehealth, or call-center nursing is a plus. Proficient in using health IT systems, triage protocols, and EHRs.
  • Certifications: BLS required; ACLS preferred. 
  • Skills: Strong verbal communication, active listening, and empathy. Excellent critical thinking and clinical decision-making without physical patient assessment. Telephone etiquette, ability to establish rapport and reassure callers. Manage multiple calls efficiently, prioritize based on acuity. Detail-oriented documentation and adherence to protocols.

  

Why Join IU Health?  

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:  

  • A supportive and collaborative work environment that is patient centered. 
  • Competitive benefits. 
  • 401(K) retirement savings with employer match. 
  • Employer paid medical leave. 
  • Tuition reimbursement 
  • Student loan forgiveness – IU Health qualifies under the public service loan forgiveness program. 
  • Employee Assistance Program – Counseling at no cost to you 
  • Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck. The more you participate, the more you earn. 
  • Part and Full-time roles are eligible for a $30,000 sign-on bonus — apply today to learn more!

Our culture of compassion allows for a holistic delivery of care that is individualized based on our patients’ and their families’ needs. At IU Health, every team member is a caregiver. This care does not stop with our patients, it also extends to one another and our community through service projects, health initiatives and wellness education. 
 

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