Medical Assistant

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Measures and records patient vital signs; records patient interview and medical history.

• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.

• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.

• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.

• Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.

• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.

• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.

• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.

• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.

• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.

• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families

• Exceptional oral and written communication skills, time management skills and organizational skills

• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders

• Mindset focused on resolving problems for patients and achieving team goals

• Knowledge of medical products, terminology, services, standards, policies and procedures

• Skilled in basic phone and computer operation

• Must be detail-oriented to ensure accuracy of reports and data

• Ability to maintain effective and organized systems to ensure timely patient flow

• Ability to act calmly in busy or stressful situations

• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed

• Spoken and written fluency in English