Assistant Nurse Manager - Internal Medicine

apartment UTHealth Houston location_onHouston, TX, US

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

The Department of Internal Medicine in Houston, TX is seeking a dedicated Full-Time Assistant Nurse Manager to lead and support our clinical team. In this pivotal role, you will ensure safe, high-quality patient care while managing and coordinating nursing personnel across our clinics. You’ll provide operational, clinical, and administrative guidance, uphold Environmental Health & Safety (EHS) and infection control standards, and drive compliance in critical areas such as emergency cart readiness and medication management. If you are passionate about clinical excellence, staff development, and operational efficiency, we invite you to make a meaningful impact with us. The schedule for this position will be 7:30a - 4:30p.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care
Plus many more!

Position Summary:

Responsible for ensuring safe, effective clinical nursing care for all patients. Responsible for the management, evaluation, and coordination of nursing personnel. Provides direction to operational, clinical and administrative staff in a clinic or clinics.

Position Key Accountabilities:

Assists the Nurse Manager and/or the Practice Manager/Sr. Practice Manager in the management and coordination of the daily activities for an assigned clinic(s).
Assist in the development implementation/evaluation of unit/departmental goals. Participates in decision-making with the Nurse Manager, practice manager, medical director, and other supervisory personnel.
Assists in resolving interdepartmental and intradepartmental problems/concerns. Actively participates in performance initiatives. Facilitates change process.
Acts in-charge in the absence of the Nurse Manager, Practice Manager/Sr. Practice Manager or other supervisory personnel.
Investigates, communicates and follows through on concerns expressed by patients, families and/or staff. Effectively communicates with patients, families and staff.
Supports nursing research by participating in research activities where appropriate.
Participates in the continuing education process, identifies own professional needs and assists with education and orientation of clinical staff and students.
Manages Human Resources activities of department in regards to: recruiting and selection, hiring and terminations, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
Utilizes tools of quality improvement to collect and report quality data.
Other duties as assigned.

EHS and Infection Control Compliance

Ensure adherence to Environmental Health & Safety (EHS) and infection control standards.
Manage Emergency Cart compliance, including:
Regular checks of Emergency Cart medication supplies.
Inventory and restocking of Emergency Cart medications.
Monitor and maintain Medication Refrigerator compliance.
Perform other compliance-related duties as assigned.

Clinical Oversight

Ensuring that staff arrive at scheduled start times.
Conduct clinical observations to ensure quality and safety in patient care.
Provide feedback and coaching to staff based on observations.

Operational Workflow Management

Drive timely completion of In-Basket items within Epic.
Oversee and ensure completion of Fax Queue tasks.
Monitor and address workflow bottlenecks.

Staff Education and Support

Organize and lead staff education activities.
Provide customer service training to enhance patient experience.
Cover staff lunches and absences as needed to maintain operations.

Patient Experience

Perform patient satisfaction rounding to gather feedback and improve service.
Address patient concerns promptly and professionally.

Other Assigned Duties

Support leadership initiatives and special projects as directed.
Collaborate with interdisciplinary teams to improve clinic efficiency and compliance.

Certification/Skills:

Clinical specialty certification determined by the department required
Registered Nurse (RN) State Licensure or Nurse Licensure Compact (NLC) by Texas Board of Nursing (BON) required
Basic Life Support (BLS) by American Heart Association (AHA) required
Advanced Cardiovascular Life Support (ACLS) by American Heart Association (AHA) preferred
Pediatric Advanced Life Support (PALS) by American Heart Association (AHA) preferred

Minimum Education:

Bachelor's degree in nursing plus three years nursing experience, OR
Associates degree in nursing plus five years nursing experience, OR
Nursing diploma (3-year program) plus four years nursing experience.

Minimum Experience:

Nursing experience preferably including some managerial/supervisory experience. The number of years varies depending on the education level attained.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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