Medical Surgical - Registered Nurse - Health Coach Consultant

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Registered Nurse – RN- Health Coach Consultant (Hybrid)

Location: Winston-Salem, NC (OR within a 30-mile radius)

Schedule: Full-Time (40 hours/week) | Remote/Hybrid

We are seeking an experienced Registered Nurse (RN) with a strong background in Medical-Surgical nursing to provide Chronic Condition Education. This role combines remote work with occasional onsite responsibilities for a dedicated client in Winston-Salem, NC or within a 30-mile radius.

Key Highlights:

• Hybrid Role: Primarily remote with potential onsite work up to five days per week as needed.
• Coaching Focus: Individual telephonic coaching (1:1) and/or group coaching sessions.

Language Skills:

• Spanish-speaking RN preferred

Work Schedule:

• Onsite: Monday–Friday, 8:00 AM–4:30 PM EST (flexibility may be required).
• Remote: Standard business hours supporting 8:00 AM–4:30 PM EST, plus:
  • One evening shift per week (12:30 PM–9:00 PM EST).
  • One late Friday rotation approximately every 12 weeks.
  • No weekends required

Role Overview:

The Health Coach Consultant uses a collaborative process of assessment, planning, implementation, and evaluation to engage and educate members, promoting informed decisions that support optimal health outcomes.

Responsibilities:

• Member Assessment & Planning
  • Assess members using clinical tools and data review; conduct comprehensive evaluations of needs and benefit plan eligibility for integrated programs/services.
  • Utilize assessment techniques to determine health literacy, technology capabilities, and readiness to change.
  • Develop and monitor individualized care plans in collaboration with members and providers to meet health goals.
• Enhancing Medical Appropriateness & Quality of Care
  • Apply and interpret clinical guidelines, health/wellness management plans, policies, and regulatory standards to ensure appropriate utilization of services.
  • Use a holistic approach to consult with supervisors, Medical Directors, and others to overcome barriers to care.
  • Identify and escalate quality-of-care issues through established channels.
• Member Engagement & Coaching
  • Utilize motivational interviewing and influencing skills to maximize member engagement and promote lifestyle/behavior changes.
  • Provide coaching, education, and support to empower members to make informed health decisions and adopt healthy behaviors.
  • Deliver up-to-date healthcare information to facilitate understanding of health status and treatment options.
  • Encourage active participation in healthcare decision-making with providers.
• Monitoring, Evaluation & Documentation
  • Track progress toward goals and adjust care plans as needed.
  • Document all interactions and care plans in compliance with internal policies, regulatory, and accreditation guidelines.

Required Qualifications

• Active, unrestricted North Carolina compact RN license with ability to obtain additional state licenses as needed.
• Minimum 3 years of clinical RN experience in adult medical-surgical nursing.
• High-speed internet access with hardwired connection.
• Proficiency in Microsoft Office (Word, Outlook, Excel, Teams, PowerPoint).
• Experience with electronic medical records (EMR) documentation.
• Strong communication skills, including comfort with public speaking.
• Ability to work independently and collaboratively.
• Willingness to travel onsite to Winston-Salem as needed.

Preferred Qualifications

• Telephonic chronic condition coaching experience.
• Fluency in Spanish.
• Virtual group coaching experience via webcam.
• Managed care experience.
• Familiarity with Epic EMR functionality.

Education

• Associate Degree in Nursing (ADN) required.
• Bachelor of Science in Nursing (BSN) preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.