RN Patient Experience Specialist

apartment Jefferson Healthcare location_onPort Townsend, WA, US

Apply Now

$60,048 - $90,072 / YEAR

Apply Now

RN Patient Experience Specialist

Jefferson Healthcare

Announcement #323106

The RN Patient Experience Specialist is a key role dedicated to fostering a culture of patient-centered care at Jefferson Healthcare. This position provides professional expertise, coaching, and guidance to employees, healthcare providers, and leadership to support the organization's mission of earning the community's trust and improving its health.

The Specialist is focused on implementing changes that drive positive patient experiences, enhance employee engagement, and improve patient outcomes. This role addresses all interactions and touchpoints across the continuum of care, including the spaces in between, to ensure alignment and seamless service delivery. The ideal candidate demonstrates the ability to work effectively and collaboratively within the workplace, serving as a champion for initiatives that elevate the patient experience and support Jefferson Healthcare's commitment to excellence.

What can we offer you?

Competitive salary
Benefits package that is ranked in the top 1% in the state!
Medical, dental, vision, retirement, PTO and more!
Work that makes a difference in the community through healthcare
Opportunities for career development
A team that works hard, has fun, and supports one another

What you'll need:

Minimum of five years' experience in healthcare required.
Bachelor's degree in nursing, health administration, organizational development, public health, or another related field required.
Experience with change management, and lean six sigma principles working in a complex, integrated health system preferred.
License/Certification Current Licensure as a Registered Nurse in the state of Washington is required.
Certified patient experience professional (CPXP) preferred.

Schedule: Full time; non-union; non-exempt; onsite

To apply: Please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/

This position will remain open until filled.

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Disclaimers:

As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.

The base salary range for this position reflects both market competitiveness and the full compensation potential for the role. Individual offers will be determined based on a candidate's qualifications and experience beyond the stated minimum requirements. In most cases, compensation will fall between the minimum and midpoint of the range. Placement above the midpoint will be reserved for candidates whose qualifications significantly exceed the minimum requirements.

Share this job

Related Jobs

Psych

Full-time

Acute Registered Nurse - Mental Health 270

apartment Telecare Corporation location_onStanwood, WA

“ They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live... ” - Client from Telecare What You Will Do to Change Lives The Acute Registered Nurse (RN) provides recovery-focused services related to the safe and appropriate administration of medical treatment (including medications) as prescribed by the physician. Shifts Available: Short-Hour | PM | Shifts: 5:00 PM - 5:30 AM | Days: Wednesday Expected starting wage range is $56.00 - $69.19. The full wage range goes up to $82.38. Telecare applies geographic differentials to its pay ranges. The pay range for this role will be based on the geographic location where it is performed. Starting pay is commensurate with relevant experience above the minimum requirements. Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) What You Bring to the Table (Must Have) Licensure as a Registered Nurse in the state of program operations What’s In It For You* Paid Time Off: For Full-Time Employees, it is 16.7 days in your first year Nine Paid Holidays Free CEUs, coaching, and mentorship Online University Tuition Discount and Company Scholarships Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan For more information, visit: https://www.telecarecorp.com/benefits Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring peers with lived experience in mental health, BIPOC, LGBTQIA+, veterans, and people from all belief systems. At the Telecare Fern Lodge Behavioral Wellness program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults requiring continued time for stabilization and recovery support. At the Telecare Fern Lodge Behavioral Wellness program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults requiring continued time for stabilization and recovery support. We believe recovery starts from within and that our job is to do whatever it takes to provide the support needed on our residents' recovery journeys. Our secure facility includes a full staff of registered nurses, clinicians, peer specialists, and on-call social workers, available 24 hours a day to provide wraparound support. Our services are designed using Telecare's Recovery-Centered Clinical System (RCCS). Through a trauma-informed care lens, this system incorporates evidence-based practices and innovative design components. RCCS focuses on decision-making skills and harm-reduction techniques and strives to awaken the hopes and dreams of the individual. The RCCS emphasizes "no-force first" practices. Staff work with individuals within their cultural context to build independence and self-responsibility, fostering their recovery and helping them successfully transition home or to a less restrictive community setting. A variety of therapies and activities, tailored to individual needs and preferences, are offered as part of their treatment plan. Services at Telecare Fern Lodge Behavioral Wellness include, but are not limited to: Comprehensive evaluation and risk assessment, covering mental health and substance abuse Psychiatric assessment and treatment Peer support and community group meetings Social and recreational activities Rehabilitation programming Supportive counseling on a group and individual basis Medication administration and management (RCCS). Through a trauma-informed care lens, this system incorporates evidence-based practices and innovative design components. RCCS focuses on decision-making skills and harm-reduction techniques and strives to awaken the hopes and dreams of the individual. The RCCS emphasizes "no-force first" practices. Staff work with individuals within their cultural context to build independence and self-responsibility, fostering their recovery and helping them successfully transition home or to a less restrictive community setting. EOE AA M/F/V/Disability *May vary by location and position type A full job description will be provided if selected for an interview. Registered Nurse, RN, Psych Nurse, Psychiatry, Nursing, Nurses If the job posting references any sign-on bonus, internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Psych

Part-time

Acute RN - Mental Health 270

apartment Telecare Corporation location_onStanwood, WA

“ They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live... ” - Client from Telecare What You Will Do to Change Lives The Acute Registered Nurse (RN) provides recovery-focused services related to the safe and appropriate administration of medical treatment (including medications) as prescribed by the physician. Shifts Available: On-Call | AM/PM | Shifts: 5:00 AM - 5:30 PM | Days vary as needed Expected starting wage range is $56.00 - $69.19. The full wage range goes up to $82.38. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) What You Bring to the Table (Must Have) Licensure as a Registered Nurse in the state of program operations What’s In It For You* Paid Time Off: For Full Time Employee it is 16.7 days in your first year Nine Paid Holidays Free CEUs, coaching and mentorship Online University Tuition Discount and Company Scholarships Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan For more information visit: https://www.telecarecorp.com/benefits Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. At the Telecare Fern Lodge Behavioral Wellness program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults requiring continued time for stabilization and recovery support. At the Telecare Fern Lodge Behavioral Wellness program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults requiring continued time for stabilization and recovery support. We believe recovery starts from within and that our job is to do whatever it takes to provide the support needed on our residents' recovery journeys. Our secure facility includes a full staff of registered nurses, clinicians, peer specialists, and social workers on-call 24-hours a day to provide wraparound support. Our services are designed using Telecare's Recovery-Centered Clinical System (RCCS). Through the lens of trauma-informed care, this system incorporates evidence-based practices and innovative design components. RCCS focuses on choice-making skills, harm reduction techniques, and strives to awaken the hopes and dreams of the individual. The RCCS emphasizes "no-force first" practices. Staff work with individuals within their cultural dynamic in building independence and self-responsibility in order to foster their recovery and successfully transition them home or to a less restrictive community setting. A variety of therapies and activities adapted to individual needs and preferences are offered as part of their treatment plan. Services at Telecare Fern Lodge Behavioral Wellness include, but are not limited to: Comprehensive evaluation and risk assessment, covering mental health and substance abuse Psychiatric assessment and treatment Peer support and community group meetings Social and recreational activities Rehabilitation programming Supportive counseling on a group and individual basis Medication administration and management (RCCS). EOE AA M/F/V/Disability *May vary by location and position type Full Job Description will be provided if selected for an interview. Registered Nurse, RN, Psych Nurse, Psychiatry, Nursing, Nurses If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Full-time

Surgical Circulator RN

apartment Jefferson Healthcare location_onPort Townsend, WA

$41.43 - $75.65 / HOUR

Registered Nurse - OR RN Surgical Circulator Announcement #323473 Are you a Registered Nurse looking for a challenging and exciting opportunity? Jefferson Healthcare is seeking a full-time Surgical Circulator RN to join our dynamic team in the Surgical Services department. As a Surgical Circulator, you will serve as a patient advocate and work inside the operating room to ensure that patients receive the best possible care. You will be involved in all phases of patient care, from admission to recovery, and even help in discharging patients or taking them to the inpatient floor. If you are motivated to learn and grow in your role, Jefferson Healthcare is the perfect place for you. What we can offer you: Competitive wage based on experience Sign-on and relocation available Medical, dental, vision, retirement, PTO, and more! Outstanding benefits , including 5 % employer contribution to your retirement account and low insurance premiums for individuals and families. Benefits package is ranked in the top 1% in the state! Jefferson Healthcare qualifies for Public Service Loan Forgiveness Monetary incentive for BSN and/or certifications Supportive and inclusive work environment What you'll need: Current Washington State RN license required Current AHA BLS/CPR (Healthcare Provider) certification 20 minutes on-call response time availability required ACLS required or to be obtained within 90 days of employment CNOR preferred Bachelor of Science in Nursing preferred Circulating experience preferred PACU/Med Surg/ICU/ED experience preferred Endoscopy experience preferred Schedule : 0.9 FTE; 36 hours/week; Day shift; 12-hour shifts To apply: Please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/ About Jefferson Healthcare Surgical Services Surgical Services at Jefferson Healthcare is a place like no other. Our team operates in a tight-knit work environment where we prioritize not only the well-being of our patients but also each other. The OR hallway offers stunning views of the Cascade Mountain Range and Mount Rainier beyond Puget Sound, making it a serene and calming place to recover. We're open every weekday, and our team provides 24/7 call coverage after hours. Our Surgical Services include a Pre-Op Clinic, a Surgical short-stay unit, 3 OR Suites, 1 Endoscopy Room, PACU, and Sterile Processing. All the instrumentation used in Jefferson Healthcare, including the OR, the hospital, and all the clinics, is sterilized in our facility. We offer a wide range of services, including General, Ortho, Urology, OBGYN, Endoscopy, and minor Cardiology procedures. On average, we perform over 100 surgeries and 60 endoscopies each month, as well as over a hundred total hip and knee replacements every year. At Jefferson Healthcare, we strive to provide the highest quality surgical services available, and our team of experienced professionals is dedicated to ensuring comfort and safety every step of the way. Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. Disclaimer : As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.

ICU

Full-time

Night Shift ICU Registered Nurse

apartment Jefferson Healthcare location_onPort Townsend, WA

$41.43 - $75.65 / HOUR

Registered Nurse ICU - Night Shift Announcement #321307 Jefferson Healthcare is currently seeking a Critical Care RN to join our ICU team. As an ICU RN, you'll be responsible for providing individualized care to patients, utilizing the nursing process, which includes assessment, planning, implementation, and evaluation of patient care. In this role, you'll work as part of a team to ensure that patient needs and expected outcomes are met and confidently guide support staff to achieve patient-centered collaborative care. If you're looking for a fulfilling career with a team that is passionate about serving the community and dedicated to advancing the mission of Jefferson Healthcare, we invite you to apply for this exciting opportunity. What will you need? Current Washington state RN license in good standing BLS Certification required ACLS Certification required NIHSS Certification required within 6 months of hire Bachelor of Science in Nursing preferred One-year ICU experience preferred What can we offer you? Competitive wages based on experience Bonus eligible position Night shift differential Low premiums for Medical, Dental, Vision, and Prescription coverage for employees and their families Comprehensive benefits package , including PTO, PSL, Employee Assistant Program, Voluntary benefits, and Retirement plans. Opportunities for growth and development Supportive and inclusive work environment Jefferson Healthcare qualifies for Public Student Loan Forgiveness Schedule : 0.9 FTE; 36 hours/week; Night Shift; 7:00 pm - 7:30 am To apply : Please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/ Why Port Townsend? Port Townsend, Washington, is a vibrant coastal community that masterfully blends rich history, artistic flair, and natural beauty, making it a truly exceptional place to live. Nestled at the northeastern tip of the Olympic Peninsula, this charming town is renowned for its well-preserved Victorian architecture, earning it the nickname "The City of Dreams." Residents enjoy a thriving arts scene, with numerous galleries, theaters, and cultural events that cater to diverse interests. The town hosts several annual festivals, such as the Port Townsend Wooden Boat Festival and the Port Townsend Film Festival, which foster a strong sense of community and celebration. Nature enthusiasts are drawn to Port Townsend's stunning landscapes, from serene beaches to lush forests, offering ample opportunities for outdoor recreation. The town's maritime heritage is evident, with a bustling marina and a community deeply connected to the sea. With its unique blend of historical charm, artistic energy, and natural splendor, Port Townsend stands out as an inviting and enriching place to call home. Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. Disclaimer : As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.

Full-time

ED Registered Nurse

apartment Jefferson Healthcare location_onPort Townsend, WA

$41.43 - $75.65 / HOUR

Registered Nurse Emergency Department Announcement #314652 Jefferson Healthcare is currently seeking a full-time day shift Registered Nurse to join our team. As an Emergency Department RN, you will be responsible for providing nursing care tailored to individual patient needs, following the nursing process, which includes assessment, planning, implementation, and evaluation. You will also be required to promote continuity of care to ensure that patient needs and expected outcomes are met. As a team member, the RN must be comfortable delegating and supervising support nursing staff who participate in the provision of care. What You'll need: Current Washington state RN license in good standing 3 years of Emergency Department experience preferred Current CPR/BLS (Healthcare Provider) required and ACLS may be required Advanced current certification required or preferred for specific patient population: Pediatric Advanced Life Support (PALS), Emergency Nursing Pediatric Course (ENPC), Trauma Nurse Care Course (TNCC), Neonatal Resuscitation Program (NRP), Wound Care, Procedural Sedation Bachelor of Science in Nursing preferred What we can offer you: Competitive wages based on experience Medical, dental, vision, retirement, PTO and more! Outstanding benefits , including 5% employer contribution to your retirement account and low insurance premiums for individuals and families. Benefits package is ranked in the top 1% in the state! Jefferson Healthcare qualifies for Public Service Loan Forgiveness Opportunities for growth and development Supportive and inclusive work environment Monetary incentive for BSN and/or certifications Differentials for weekends, nightshifts, and holidays Schedule : 0.9 FTE; 36 hours/week; Day shift To Apply: Please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/ Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. Disclaimer : As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.