RN CNO Full-time
Memorial Hermann Health System

VP, Chief Nursing Officer - TIRR Memorial Hermann & MH Rehabilitation Network

apartment Memorial Hermann Health System location_onHouston, TX 77030, US
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At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

TIRR Memorial Hermann, a leader in rehabilitation does more than provide therapy. We provide rehabilitation beyond the healthcare setting for children and adults with a disabling injury or illness and change lies by helping people regain the skills and confidence they need to re-integrate into the community and continue loving full and meaningful lives. Our highly trained rehabilitation teams see the potential in every person they work with and develop that potential to the fullest customize goal, setting in treatment planning we work to maximize independence, restore function, and improve the quality of life for our patients to achieve these goals.

Founded in 1959, TIRR Memorial Hermann is a not-for-profit rehabilitation hospital serving the needs of adults and pediatric patients who have sustained life-altering injuries or illnesses. TIRR Memorial Hermann is located in Houston, TX in the Texas Medical Center and is known for its excellence in research and treatment for traumatic brain injury, stroke, spinal cord injury, amputations, cancer rehabilitation and other neurological diseases and disorders. Additionally, the Memorial Hermann Rehabilitation Network, affiliated with TIRR Memorial Hermann, includes two inpatient rehabilitation hospitals, five inpatient rehabilitation units within the Memorial Hermann Health System, eight outpatient rehabilitation centers and one outpatient medical clinic. For the more than 36 years, TIRR Memorial Hermann has been recognized among America’s best rehabilitation hospitals. Continuously topping the list in Texas and ranking No. 2 in the nation according to U.S. News and World Report's "Best Rehabilitation Hospitals” in America for 2024-2025. Learn more at memorialhermann.org/TIRR.

This position is responsible for the effective management of selected ancillary operations as well as Nursing and Patient Care services within a specific acute care hospital of Memorial Hermann. Responsibilities include direction and decision-making, financial performance, compliance with regulatory agencies, patient satisfaction, productivity and the promotion of Partners-In-Caring, while ensuring maximum efficiency and effectiveness.

Additionally, this position is responsible for promoting positive relations among the medical staff and hospital personnel, and assumes responsibility for hospital administration, along with other Executives, in the absence of the CEO. The incumbent also participates in system-wide initiatives to promote efficiencies and cooperation across system divisions. This position also serves as the Chief Nursing Officer and is responsible for the effective management of operations within a specific Memorial Hermann facility.

Job Description

Minimum Qualifications

Education: Master’s degree in an applicable area of study is required. If Master’s degree is not in Nursing, a Bachelor’s degree or Doctoral degree in Nursing is required.

Licenses/Certifications: Licensed as a Registered Nurse in the State of Texas

Experience / Knowledge / Skills:

  • 12 years of progressive nursing experience required

  • Eight (8) years of management/leadership experience required

Principal Accountabilities

Partners-in-Caring

  • Demonstrates commitment to the Partners-in-Caring philosophy and the Memorial Hermann behavioral expectations in all interactions and in performing all job duties. Serves as a positive role model to others at all levels of the organization, and ensures compliance with the Partners-in-Caring philosophy.

Personnel Management 

  • Acts as a resource and advisor to directors, managers and supervisors; assists with planning, organizing and directing patient care.

  • Evaluates his/her own performance based on professional practice standards, relevant regulations and organizational criteria.

  • Maintains current knowledge in administrative practices.

  • Remains visible and available for consultation as needed (i.e. staffing, employee satisfaction, turnover rate, competent staff and team).

Financial Management

  • Coordinates and directs budget preparation for achievement of financial and operational goals for the hospital and for the division of nursing.

  • Assures operations of areas of accountability meet or exceed budget projects.

Customer Service

  • Ensures operations of areas of accountability meet or exceed customer and physician satisfaction.

  • Ensures that personnel will adhere to the Memorial Hermann Behavioral Expectations; reviews opinion surveys and comments/complaints and summaries to identify opportunities to improve patient services and to resolve problems; maintains a high reputation for both the department and the hospital.

Strategic Planning

  • Develops, maintains and evaluates organizational systems that support the implementation of strategic plans for the hospital and for the division of nursing.

  • Evaluates organizational systems to facilitate the delivery of nursing care.

  • Stays up-to-date on new developments in healthcare and looks for business development areas as well as for opportunities for new patient care services.

Medical Staff Relations

  • Remains visible and available to physicians and medical directors, and seeks input and feedback on hospital matters, especially planning of services, medical staff bylaws, as well as policy and procedure changes. Attends medical staff meetings to ensure effective communication throughout the hospital. Provides rapid response and follow-up to medical staff issues; greets new physicians and orients them to hospital operations; seeks ways to encourage physicians to utilize hospital services.

  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

  • Other duties as assigned.

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