RN Coordinator - Quality/Grievances

apartment Summa Health location_onCleveland, OH, US

$34 - $50.99 / HOUR

RN Coordinator - Quality / Grievances

Full-time / 40 hours per week / Day shift

Akron City campus

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Supports the Grievance policy and associated processes. Assists in creating a positive image for Summa by assisting to enhance the patient and families’ hospital experience by identifying obstacles to improve the delivery of quality care services. Analyzes and interprets patient data to assess quality of care in relation to investigation of and triage/resolution of patient complaints. Collaborates with the Safety Program and assists, as needed, with the associated safety reporting platform

Essential Functions

Records, tracks, and reports formalized complaints / compliments
Responsible for the triage / resolution of patient complaints
Logs patient issues appropriately and successfully resolves issues per our compliment/complaint/grievance process.
Collaborates with the Safety Officer and assists, as needed, with data abstraction and monitoring in the safety reporting platform.
Performs quality monitoring and observations and reports results.

Formal Education Required

Bachelor’s of Science in Nursing (BSN)
Applicants with an Associate’s degree will be considered but are required to obtain BSN within three (3) years of employment
Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)
Current license to practice registered nursing in the State of Ohio

Experience And Training Required

Three (3) years recent professional nursing experience
Prior experience in performance improvement activities

Other Skills, Competencies And Qualifications

Demonstrates a broad understanding of hospital functions, policies and procedures
Ability to interact with, and is empathetic to people when dealing with sensitive and/or controversial issues while maintaining confidentiality as a high priority
Demonstrates excellent written, interpersonal and oral communication skills
Knowledgeable and experienced in computerized Microsoft Excel, Microsoft Word, Access, Outlook, etc.
Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
Ability to analyze and interpret patient data to assess quality of care against accepted standards.
Possesses excellent analytical and problem-solving skills and the ability to gather and present information in an organized manner.
Ability to organize, gather and present statistical data.
Maintains a commitment to quality and service in all aspects of his/her work and strives for continuous organizational improvement
Communicates and exemplifies ongoing commitment to continuous professional growth, development and excellence
Ability to use independent judgment and access medical record documentation objectively and professionally
Ability to integrate multiple job tasks and criteria in an organized efficient manner
Assumes accountability for assigned tasks and workflow decisions, detail oriented
Ability to develop and maintain record keeping systems and procedures
Possesses thorough understanding of data, database and use of data
Possesses knowledge and skills in pertinent database applications
Ability to maintain confidentiality of patient information in all audit activities and performance improvement activities as applicable

Level Of Physical Demands

Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently

Equal Opportunity Employer/Veterans/Disabled

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