RN Call Center

apartment Summa Health location_onCleveland, OH, US

$35.09 - $42.11 / HOUR

RN Call Center, Full-Time 10hr

e/o weekend-holiday

Clinical Access Center

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Responsible to drive Population Health through clinical access and communication in a call center environment. They are the first voice of Summa Health that patients, physicians, and hospital faculty will encounter when communicating the organization. This role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities; interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physician’s care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well-being, utilizing recourses available to uphold the population healthcare model, and any other questions or concerns.

Minimum Qualifications

Formal Education Required:
Bachelor’s of Science in Nursing (BSN)
Applicants with an Associate’s degree will be considered but are required to obtain BSN within three (3) years of employment
Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)
Current license to practice registered nursing in the State of Ohio
Experience and Training Required:
Three (3) years recent clinical experience in a physician office, home health, critical care and/or emergency room.

OR

Two (2) years recent critical care clinical experience with previous clinical experience. Relevant critical care experience includes: work as a direct patient care nurse in an emergency room, intensive care unit, or coronary care unit. Relevant previous clinical experience: work as a patient care technician or similar in an emergency room, intensive care unit, or coronary care unit.

Relevant experience includes: direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.
Knowledge of keyboard with extreme accuracy and Microsoft Office products (Excel, Word, Outlook).
Other Skills, Competencies and Qualifications:
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Customer Focus
Adaptability and flexibility
Ability to understand and follow directions
Ability to multitask using the computer and interacting with patients/physicians virtually
Communication
Professionalism, Enthusiasm, and Positivity
Integrity/ethical standards
Results-oriented
Organizational skills with a strong attention to detail
Personal leadership skills
Conflict resolution
Influence when speaking with others
Strong critical thinking
Basic Life Support (BLS) certification
Level of Physical Demands:
Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.
Ability to sit for extended periods of time
Work weekends, evenings, and holidays as assigned
Reliable Transportation required
Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$35.09/hr - $42.11/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D
Dependent Life Insurance
Short-Term and Long-Term Disability
Accident Insurance, Hospital Indemnity, and Critical Illness
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay

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