Clinical Medical Assistant

apartment Better Health location_onSebastian, FL

Overview Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Position Objective: The Medical Assistant is a clinical role and is responsible for administrative and clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. This role is a safety-sensitive position as it involves direct patient care and administering medication. The incumbent will report to the Office Manager (or similar role) and will provide physician support services while providing positive patient experiences. Responsibilities: Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews, take patients' vitals, and record information in the patient electronic medical record Assist provider with examination, treatments, and procedures as directed Maintain complete and detailed records, electronically in the EMR, of patients’ information Measure and record vital signs and record them in the EMR Accurately and professionally handle all front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls Maintain patient medical records in accordance with the center's policy Explain treatment procedures, medications, diets, or providers’ instructions to patients Prepare both patient and room for examination Complete patient phone calls including, but not limited to, proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly. Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed Clean and sterilize instruments and equipment after use and dispose of contaminated supplies Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dresses and bandages wounds and incisions, starts and monitors IV infusion, and assists physicians with any/all procedures as requested Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments. Perform in-office CLIA-waived lab tests Carry out quality controls related to lab equipment and testing, complete and maintain lab-related logs, perform PT/INR utilizing CoaguChek/Coag Sense machine, and perform glucose testing utilizing glucometer Accurately complete electronic medical records to include medical services rendered, test results, and supplies used Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested Draw blood and process specimens for send-out Provide patient education as directed by the provider Assist front office tasks by performing additional clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls etc. Help maintain an adequate inventory of office medications and medical supplies and orders as needed Assist in onboarding and training new Team Members Assist with inventory and maintaining office supplies Additional duties as assigned Position Requirements/ Skills: High school diploma or equivalent required Completion of Accredited Medical Assistant program, preferred (RMA or CMA) Minimum of 1 year of experience as a Medical Assistant CPR certification, preferred IV Start Certification, preferred Phlebotomy experience, preferred (knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens) Knowledge of medical coding, preferred Knowledge of HIPPA, preferred Knowledge of OSHA, preferred Working knowledge of common prescription medications that treat conditions and diseases for the the patient population assigned Basic computer skills, including familiarity with electronic medical records Must be able to display excellent telephone and switchboard etiquette Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration Physical Requirements: Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time Requires ability to sit or stand for prolonged periods of time Must be able to lift and move patients and medical equipment as needed Requires ability to lift/carry up to 15 lbs Requires corrected vision and hearing to normal range Ability to sit for extended periods of time Ability to operate a computer and telephone Have own means of transportation Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward target patient populations COMPENSATION & BENEFITS We offer a HIGHLY competitive compensation and comprehensive benefits package: Competitive base salary Medical, dental, vision, disability and life 401k, with employer match Paid time off Paid holidays Pay Range USD $19.50 - USD $22.50 /Hr.

CMA

Full-time

Referral Coordinator Clinical (CMA) - Care Coordination

apartment Health First location_onRockledge, FL

Job Requirements ** This position is on-site in Rockledge, Florida. Applicants must live close to the area ** POSITION SUMMARY As a Clinical Referral Coordinator, you will play a vital role in our healthcare team, dedicated to delivering the highest quality of patient support. This position is responsible for the seamless coordination of provider specialty referrals from start to finish, ensuring exceptional customer experience and meticulous stewardship. Your key responsibilities include providing friendly, rapid, and accurate patient support, completing patient registration documentation, and assisting with various departmental projects and clerical duties. Your contributions will directly impact patient care and satisfaction, making you an essential part of our commitment to No Harm/Quality and outstanding service. PRIMARY ACCOUNTABILITES 1. Receive and process referral requests from physicians, clinics, and other healthcare providers. 2. Verify the accuracy and completeness of referral information, including patient demographics and insurance details. 3. Ensure referrals are directed to the appropriate specialist or department based on medical necessity and provider availability. 4. Schedule and coordinate appointments to align with patient and provider availability, minimizing wait times. 5. Utilize in-depth knowledge of insurance policies, payor plans, par (participating) and non-par (non-participating) status, copays, and coinsurance to accurately process and manage patient referrals. 6. Ensure all referrals are compliant with insurance requirements, verify patient eligibility, and maintain up-to-date records of insurance policies and payor information to support efficient and accurate referral processing. 7. Confirm appointment details with patients and provide necessary instructions for their visits. 8. Contact patients to inform them of referral status, appointment details, and any required preappointment preparations. 9. Communicate with insurance companies to resolve any issues or discrepancies related to coverage and authorizations. 10. Maintain accurate and up-to-date records of all referrals, appointments, and communications. 11. Work closely with healthcare providers, medical assistants, and administrative staff to ensure smooth referral processes using clinical knowledge and training. 12. Monitor referral and scheduling processes to identify areas for improvement. 13. Other duties as assigned. Work Experience MINIMUM QUALIFICATIONS • Education: High School Diploma or equivalent. • Work Experience: One (1) years’ experience in a call center, customer service, or healthcare setting. • Licensure : None • Certification: Medical Assisting (MA) Certification in the State of Florida. • Skills/Knowledge/Abilities: o Extensive knowledge of healthcare terminology and abbreviations, previous healthcare experience is preferred. o Compassionate and patient-focused approach to customer service. o Strong organizational and multitasking abilities. o Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using electronic health record (EHR) systems. o Ability to work effectively in a fast-paced, high volume call center environment and meet performance metrics. o Detail-oriented with a strong focus on accuracy and quality. PREFFERED QUALIFICATIONS • Work Experience : Three (3) years’ experience in a call center, customer service, or healthcare environment. PHYSICAL REQUIREMENTS • Majority of time involves sitting or standing; occasional walking, bending, and stooping. • Long periods of computer time or at workstation. • Light work that may include lifting or moving objects up to 20 pounds with or without assistance. • May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. • Communicating with others to exchange information. • Visual acuity and hand-eye coordination to perform tasks. • May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : 800am_600pm Paygrade : 24

CMA

Full-time

Medical Assistant

apartment Better Health location_onRockledge, FL

Overview Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Position Objective: The Medical Assistant is a clinical role and is responsible for administrative and clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. This role is a safety-sensitive position as it involves direct patient care and administering medication. The incumbent will report to the Office Manager (or similar role) and will provide physician support services while providing positive patient experiences. Responsibilities: Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews, take patients' vitals, and record information in the patient electronic medical record Assist provider with examination, treatments, and procedures as directed Maintain complete and detailed records, electronically in the EMR, of patients’ information Measure and record vital signs and record them in the EMR Accurately and professionally handle all front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls Maintain patient medical records in accordance with the center's policy Explain treatment procedures, medications, diets, or providers’ instructions to patients Prepare both patient and room for examination Complete patient phone calls including, but not limited to, proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly. Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed Clean and sterilize instruments and equipment after use and dispose of contaminated supplies Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dresses and bandages wounds and incisions, starts and monitors IV infusion, and assists physicians with any/all procedures as requested Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments. Perform in-office CLIA-waived lab tests Carry out quality controls related to lab equipment and testing, complete and maintain lab-related logs, perform PT/INR utilizing CoaguChek/Coag Sense machine, and perform glucose testing utilizing glucometer Accurately complete electronic medical records to include medical services rendered, test results, and supplies used Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested Draw blood and process specimens for send-out Provide patient education as directed by the provider Assist front office tasks by performing additional clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls etc. Help maintain an adequate inventory of office medications and medical supplies and orders as needed Assist in onboarding and training new Team Members Assist with inventory and maintaining office supplies Additional duties as assigned Position Requirements/ Skills: High school diploma or equivalent required Completion of Accredited Medical Assistant program, preferred (RMA or CMA) Minimum of 1 year of experience as a Medical Assistant CPR certification, preferred IV Start Certification, preferred Phlebotomy experience, preferred (knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens) Knowledge of medical coding, preferred Knowledge of HIPPA, preferred Knowledge of OSHA, preferred Working knowledge of common prescription medications that treat conditions and diseases for the the patient population assigned Basic computer skills, including familiarity with electronic medical records Must be able to display excellent telephone and switchboard etiquette Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration Physical Requirements: Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time Requires ability to sit or stand for prolonged periods of time Must be able to lift and move patients and medical equipment as needed Requires ability to lift/carry up to 15 lbs Requires corrected vision and hearing to normal range Ability to sit for extended periods of time Ability to operate a computer and telephone Have own means of transportation Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward target patient populations COMPENSATION & BENEFITS We offer a HIGHLY competitive compensation and comprehensive benefits package: Competitive base salary Medical, dental, vision, disability and life 401k, with employer match Paid time off Paid holidays Pay Range USD $19.50 - USD $22.00 /Hr.

CMA

Full-time

Certified Medical Assistant - Cardiology Invasive Interventional

apartment Health First location_onCocoa Beach, FL

Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers, focusing on patient-centered care. PRIMARY ACCOUNTABILITES Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient’s current medications. Prepare and administer medications as ordered by provider utilizing the “6 Rights” of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider. Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager. Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging. Prepare and perform point of care testing and/or specimen collection as directed by provider. Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation. Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers. Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time. May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling. Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual. Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions. Provide customer follow up and education to ensure customer’s participation in their care and showing respect for their needs. Adjust communications to meet the customer’s needs, expectations, age, culture, and individual differences. Work Experience MINIMUM QUALIFICATIONS Education: Technical Diploma in Medical Assisting. Work Experience: None Licensure: Medical Assistant Certification (CMA) in the State of Florida. Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained. Skills/Knowledge/Abilities: Must be able to pass colorblind testing to perform point-of-care (POC) tests requiring color change. Strong customer service skills including knowledge of recovery techniques. Knowledge of Medical Terminology. Keyboarding skills. PHYSICAL REQUIREMENTS Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently. May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : 800am430pm Paygrade : CMA

CMA

OB/GYN

Full-time

Certified Medical Assistant - Urogynecology

apartment Health First location_onMelbourne, FL

Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers, focusing on patient-centered care. PRIMARY ACCOUNTABILITES Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient’s current medications. Prepare and administer medications as ordered by provider utilizing the “6 Rights” of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider. Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager. Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging. Prepare and perform point of care testing and/or specimen collection as directed by provider. Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation. Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers. Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time. May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling. Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual. Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions. Provide customer follow up and education to ensure customer’s participation in their care and showing respect for their needs. Adjust communications to meet the customer’s needs, expectations, age, culture, and individual differences. Work Experience MINIMUM QUALIFICATIONS Education: Technical Diploma in Medical Assisting. Work Experience: None Licensure: Medical Assistant Certification (CMA) in the State of Florida. Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained. Skills/Knowledge/Abilities: Must be able to pass colorblind testing to perform point-of-care (POC) tests requiring color change. Strong customer service skills including knowledge of recovery techniques. Knowledge of Medical Terminology. Keyboarding skills. PHYSICAL REQUIREMENTS Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently. May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : days Paygrade : CMA

Medical Assistant Float

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