The incumbent in this position serves as a physician extender for the Primary Care Teaching services. All clinical services will be provided within the scope of the Collaborative Agreement between the incumbent and the pediatric primary care teaching service faculty providers. Administration & Service – Primary Care and Pediatric Cardiology 95% 1. Sets an example to future practitioners of highly skilled and conscientious practice of Primary Care Pediatrics that is balanced with self-education and other academic activities. 2. Assists in the delivery of medical services to patients seen in the outpatient setting for consultation or scheduled for procedures under medical direction and supervision of collaborative physician(s). 3. Manages individual patient care including: a. Performs health status assessment by obtaining medical and psychosocial histories and performing physical examination; b. Orders and interprets diagnostic studies; c. Develops and implements treatment plan and d. Performs other diagnostic, therapeutic or corrective measures as necessary. 4. Provides patient education and counseling to patients and their families. 5. Communicates with the physicians, providing a summary of the clinical data and discusses further evaluation and therapy with patients as needed. 6. Communicates with referring providers regarding patient care issues after consultations and procedures. 7. Maintains timely, complete and accurate records of all care provided. 8. Submits billing information in accordance with SIU HealthCare policies. 9. Keeps up-to-date with all medications and doses related to the Pediatric Primary Care. 10. Provides documentation for all outpatient encounters per SIU HealthCare policies. 11. Obtains medical and psychosocial histories and performs physical evaluations on Pediatric Primary Care patients. 12. Manages, diagnoses, treats, and monitors common Pediatric Primary Care conditions and interprets diagnostic studies (labs, X-rays). 13. Provides counseling and psychological support to patients and families as indicated by social and family circumstances. Functions as a patient advocate. Provides information to patients and families regarding community resources available for support to families undergoing treatment. 14. Demonstrates sound knowledge of diagnostic procedures utilized in the treatment and diagnosis of Pediatric Primary Care clinic. 15. Performs diagnostic tests, as ordered by the primary provider. 16. Utilizes proper procedure for administering medication and treatments with special consideration for patient safety. 17. Participates in activities to enhance the academic environment. 18. Participates in the development and implementation of specific undergraduate curricula in Primary Care Pediatrics as requested. 19. Participates directly in Pediatric residency training related to Primary Care. 20. Participates in continuing education programs in Primary Care for both the clinical faculty and for practicing physicians in the area. Teaching 5% 1. Develop, implement, and be accountable for the education to faculty and staff regarding reporting and other certification improvement processes, strategies, and skills. Research 1. Participates in ongoing research activities, quality improvement and patient safety. 2. Provides a role model for students and residents as a teacher and practicing Primary Care Pediatrics. MINIMUM QUALIFICATIONS: • Sensitive to the needs of underrepresented minority populations • Master’s Degree from an accredited a Nurse Practitioner program. • Passage of Nurse Practitioner certifying exam. • Appropriate License in the State of Illinois or eligibility for licensure in the State of Illinois DESIRABLE QUALIFCATIONS: • Four or more years of nursing experience in Pediatrics, Newborn, Neonatal units • One year of advanced practice nursing in Pediatrics
Employees in this title are experienced LPNs who typically perform personal care and nursing procedures in an out-patient clinic setting. Sign-On Bonus: Now offering a $7,500 sign-on bonus with a 2-year employment commitment for candidates identified for hire before December 31st, 2025! Current Vacancies: Family and Community Medicine Family and Community Medicine- Remote Triage SIU Express Care Internal Medicine Clinic Internal Medicine/FQHC Neuroscience Institute Otolaryngology-SMS (ENT) Pediatrics Clinic-SMS Psychiatry Clinic Surgery Clinic SIU School of Medicine does not participate in the E-Verify program. Employment eligibility will be verified in accordance with applicable state and federal laws. Patient Care Utilizes the nursing process and established protocols for the individuals and families' who are patients of the Pediatric Clinics. This includes direct patient care, telephone triage, and patient education. 1. Facilitates smooth patient flow by maintaining the prescribed schedule, preparing the exam room for the primary provider, and obtaining any relevant lab and x-ray reports prior to the visit. 2. Prepares for clinic by ensuring required information is available at time of appointment, including but no limited to: lab tests, past immunization history, new born screen, etc. 3. Obtains the basic assessment data on patients prior to the patient visit with the provider. Skillfully obtains blood pressures on infants and children, utilizing a variety of methods. Recognize readings which are not constant with normal ranges. Accurately documents the information in the electronic health record. 4. Performs diagnostic tests as ordered by the provider. 5. Assists the provider with the exam and procedures according to department guidelines. 6. Schedules diagnostic tests, as ordered by the provider and informs the patient/family of necessary data regarding the testing. 7. Processes prescriptions and refills according to provider's orders. 8. Administers medications or treatments to the patient, as ordered by the provider, according to department guidelines under direct authorization of the provider. Utilizes proper procedure for administering medication and treatment with special consideration for patient safety. 9. Give injections according to the departmental guidelines written and approved by the clinic director after successful completion of a competency exam and preceptorship. Medication administration is at the direct authorization by a physician, either verbally or written. 10. Assist with clinic lab logs recording daily labs. Processes labs in a timely manner for follow up by the physician. Informs patients of results as directed. 11. Maintains well-stocked exam rooms. 12. Collects soiled linens and supplies and processes appropriately. 13. Assists in maintaining adequate inventory of supplies and vaccines. 14. Assists in maintaining supply of patient education materials, which are routinely stocked in the clinic. 15. Assists in the completion of referrals for all managed care patients. 16. Proficiently uses the electronic health record systems in support of quality care, including timely documentation of all patient encounters. Telephone Triage/Patient Education 1. Screens telephone calls from patients and evaluates the need for the patient to be seen or provided with health care information. 2. Provides health care information to patient/families for treatment of acute and/or episodic minor illness according to protocols. 3. Provides diagnostic study results to patient and documents same. 4. Documents information conveyed by the caller pertinent to the patient encounter for the medical record: .·Records date; time and caller information specific to each encounter. This includes the time the call was received and completed. Proficiently utilizes the electronic health record according to established protocol. 5. Documents the patient's history information, vital signs, allergies, current medications, weight and chief complaint for the record. Documents all information provided to the caller including follow up instructions. Confirms spelling of patient and callers name and phone number for each encounter. 6. Organizes the phone call that requires follow up. Checks out to a phone nurse when scheduled absences occur. 7. Consults with the physician for direction as indicated. 8. Processes prescriptions per provider orders and refills per department policy. Documents all information regarding prescriptions in the medical record. 9. Schedules outpatient testing per provider's orders. Utilizes the appropriate site of service based on insurance policies. Submits referral requests within the electronic health record per protocols. 10. Makes ER or urgent care referrals for patients that are required as a result of the encounter per standing department protocols. MISCELLANEOUS 1. Coordinates the patient's care with outside agencies by communicating information regarding referrals to all concerned individuals. 2. Attends in services and conferences to expand knowledge. 3. Participates in training and education of residents, medical students and new employees. 4. Other duties as required. Minimum Qualifications Graduation from an accredited program for Licensed Practical Nurses. Eligibility for licensure as a Licensed Practical Nurse by the Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. Preferred Qualifications 6 months of nursing experience in a health care facility (such as a hospital, nursing home, medical clinic, prison, mental health facility, or closely related facilities)
Employees in this title are licensed RNs (Registered Nurse) who typically support healthcare services by applying generalized and/or specialized nursing skills in an out-patient clinic. Sign-On Bonus: Now offering a $10,000 sign-on bonus with a 2-year employment commitment for candidates identified for hire before December 31st , 2025. Current Vacancies: Cancer Institute Clinic I Hematology/Oncology Family and Community Medicine Family and Community Medicine | SIU Medicine Express Care Internal Medicine Clinic | General Internal Medicine Internal Medicine Clinic | Infectious Disease Internal Medicine Clinic | Endocrinology Internal Medicine Clinic | Cardiology Internal Medicine Clinic l Pulmonary Maternal Fetal Medicine (Clinical Affairs) Obstetrics and Gynecology | Urogynecology Obstetrics and Gynecology | General OB/GYN Obstetrics and Gynecology | Reproductive Endocrinology & Infertility/Fertility Otolaryngology Pediatrics SIU HealthCare CORE Surgery Clinic | Cardiothoracic Surgery Surgery Clinic | Neurosurgery Surgery Clinic | Plastic Surgery Surgery Clinic | Urology Surgery Clinic | Pediatric Surgery Surgery Clinic | Vascular Surgery Surgery Clinic | Neurosurgery Surgery Clinic l General Surgery SIU School of Medicine does not participate in the E-Verify program. Employment eligibility will be verified in accordance with applicable state and federal laws. Employees at this level participate in a skilled patient care program by applying generalized and/or specialized nursing skills in an outpatient clinic environment. They work under the general supervision of a physician/nurse practitioner/physician assistant and/or designated supervisor with administrative direction from the clinic manager/administrator. Licensure as a Registered Professional Nurse in IL. Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
As a member of our Right Now Program, you'll have the opportunity to work when available on a temporary basis in one of our esteemed clinical departments. We're seeking dedicated nurses who thrive in dynamic environments and value flexibility in their day-to-day schedules. Flexible scheduling options - Full-Time, Part-Time, PRN - minimum of one day/week is preferred $38.00 per hour (*not benefit eligible) Experience in academic medicine Program participation has a maximum of 900 hours / 26 weeks / 6 months. 1) Possession of a valid license as a Licensed Practical Nurse issued by the Illinois Department of Financial and Professional Regulation, Division of Professional Regulation; AND 2) 2 years of nursing experience in a health care facility (such as a hospital, nursing home, medical clinic, prison, mental health facility, or closely related facilities)
The LPN II – Patient Experience Team is responsible for supporting non-clinical patient experience operations through complaint intake, documentation, coordination of follow-up, and administrative assistance. This position helps ensure patient concerns are accurately recorded, investigated, and resolved in accordance with organizational standards and regulatory guidelines. Administration 100% Receives and documents patient complaints, concerns, and compliments received via phone call, email, or internal referral: Serves as the first point of contact for patients and patient representatives reporting concerns. Listens actively and empathetically to callers, obtains relevant details, and asks clarifying questions to ensure a complete understanding of the issue. Enters all relevant information into the event reporting system, ensuring accuracy, neutrality, and timeliness in documentation. Applies professional discretion in recognizing situations requiring urgent escalation or safety review. Provides callers with general information regarding the complaint process and expected timelines. Coordinates complaint routing and follow-up with internal stakeholders: Reviews event reports to ensure appropriate classification and departmental assignment. Collaborates with charge nurses, clinic administrators, department heads, etc. to ensure timely investigation and response. Tracks the status of open complaints and communicates updates to the Patient Experience Manager. Follows up with internal departments when response deadlines are approaching or missed. Provides service recovery support and coordination: When appropriate, contacts patients or families on behalf of the Patient Experience Team to acknowledge concerns and explain follow-up steps. Works with the scheduling center, front desk staff, or clinical departments to coordinate resolution (e.g., appointment changes, clarification of instructions, follow-up calls). Ensures that communication is timely, respectful, and aligned with SIU Medicine’s standards for customer service. Provides administrative support to the Patient Experience Team: Assists with drafting and mailing letters related to complaints or general correspondence. Helps maintain logs, databases, and filing systems related to patient experience functions. May support department projects or initiatives, including training logistics, resource organization, and supply coordination. Attends team meetings and takes meeting notes when needed. Participa tes in training, meetings, and special assignments: Engages in continuing education and training on complaint management, service excellence, and conflict resolution. Assists with project development or shadowing activities related to process improvement. Performs other duties as assigned by the Patient Experience Manager in support of team and organizational goals. 1) Possession of a valid license as a Licensed Practical Nurse issued by the Illinois Department of Financial and Professional Regulation, Division of Professional Regulation; AND 2) 6 months of nursing experience in a health care facility (such as a hospital, nursing home, medical clinic, prison, mental health facility, or closely related facilities) Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
