Cares for patients in the hospital setting under direction of nursing staff, by performing the following duties, supporting the nursing philosophy. May include weekends, holidays, day, evening, night, and/or on-call hours. Performs other duties as assigned.
- Oversees the new CNA and pool CNA team serving as a mentor to new hires and a resource to all CNA staff.
- Supports newly hired CNA staff for a minimum of five shifts, increasing the orientee’s caseload as his/her progress and experience allows.
- Observes and monitors CNA’s patient assignment, providing input to Charge Nurse regarding assignments.
- Oversees CNA orientation under the direction of the department educator, completing an orientation and competency check on new hire CNAs upon the completion of the orientation period.
- Educates all newly hired CNA staff regarding departmental procedures, safety and health issues, and other information. Coaches for improvement and educates staff for results.
- Ensures quality of services of CNA to patient and family, while working with support services to ensure quality of services on the unit (e.g., admissions, activities).
- Brings concerns and/or new ideas forward to the unit manager to improve care on the unit, reporting staff behavioral concerns to management immediately.
- Completes CNA daily huddles.
- Provides constructive feedback and input to CNA staff during their 90 day and annual evaluations.
- Completes documentation as appropriate for any care provided (food consumption, bowel movements, movement, and other documentation as assigned)
- Identifies and follows through with patients who have special needs or requests.
- Attends meetings for patient satisfaction (new products, processes, ideas, etc.).
- Serves as liaison to nursing management and the new CNA partner.
- Assist nursing and support service leadership in identifying process improvement opportunities as directed by leadership.
- Processes patient charges and orders supplies as needed. Processes order requests in an accurate and timely manner.
- Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.
- Participates in department or unit performance improvement activities
- Serves as a role model in Critical Moments of Service standards.
- Completes occurrence reports for any qualifying events.
- Maintains current bulletin boards, postings, notifications.
- Works as CNA as staffing requires.
- Special projects and other duties as assigned.
Education and Experience
Completion of a CNA program.
CNA 2 (Advanced) program requirements met.
Previous healthcare CNA experience required minimum of 1 year CNA or other healthcare experience. Phlebotomy experience preferred
Current CNA certificate in applicable state.
Approved CPR or BLS certification within 90 days.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is frequently required to stand, walk, talk, hear, and use hands to handle, finger, or feel. The employee is occasionally required to sit, climb, balance, steep, kneel, crouch, crawl, taste, and smell. The employee must occasionally lift and/or move up to 100 lbs. and frequently lift and/or move up to 50 lbs. Specific vision abilities include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.