Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.
Preferred Job Description for Nurse Navigator Role:
- Assists with obtaining medical records for inpatients referred to Atrium Maternal Fetal Medicine (MFM)
- Primary contact for referring practices (fetal concerns)
- Primary contact for pediatric subspecialties for MFM patients – scheduling, results, planning
- Aid in supportive care for these visits including transportation
- Touchstone to MFM patients carrying pregnancies requiring pediatric subspecialty care
- Helps lead Prenatal Multispecialty conference and maintain High Risk List
- Works with lead sonographer and PSR to coordinate multiple visit types (Peds/MFM/US/Genetics/NICU/Palliative Care)
- Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
- Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
- Serves as liaison for patients and families between departments.
- Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
- Contacts every newly diagnosed patient at the time of the diagnosis.
- Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
- Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.
Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.
Education, Experience and Certifications
BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in North Carolina required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.