The Outpatient Team Leader is responsible for coordinating and overseeing patient care in the outpatient setting. Maintains accountability and responsibility for the ProMedica Hospice-Outpatient team based on active census and provides staff support through facilitation, coaching and role-modeling behaviors in managing patient/family/and physician concerns.
ACCOUNTABILITIES
- Ensure that assigned staff meets customer service behavioral expectations, for both internal and external customers.
- Completes performance evaluations for assigned staff on time.
- Works cooperatively and coordinates with other supervisors, contracted services, and administration to ensure patient care and service needs are effectively met throughout the agency.
- Supervises, directs and schedules staff according to patient needs. Reviews and monitors overtime and ETO for all employees
- Ensure areas of responsibility function within all federal and state regulatory guidelines and standards to provide patient quality care and/or services. Actively participates in the agency quality improvement process and infection control initiatives.
- Assists in regulatory and/or accreditation survey preparation and process as required/requested to assure survey readiness.
- Completes minimal annual field audits of all assigned clinical staff and increases frequency of visits based on staff needs.
- Participates in the development, implementation, review and evaluation of hospice protocols, policies and procedures.
- Participates in administrator on call duties after hours and weekends as a resource.
- Ensures agency productivity standards are met to meet budgetary expectations.
- Provides direction to employees regarding leave of absence policies and monitors LOA timeframes to ensure positions are posted when applicable.
- Ensure accuracy of all clinical documentation.
- Participates in comprehensive chart review. Provides feedback to staff regarding results and recommends ways to improve documentation to meet agency and government regulations. Provides effective mentoring, counseling and follow-up for employees having trouble with documentation.
- Ensures that assessments and documentation performed on a timely basis and are audited for accuracy and thoroughness.
- Able to use electronic documentation program and serves as resource for staff regarding laptop use and transfer procedures.
- Evaluates department specific processes for accuracy and updates processes and procedures to meet department and agency needs.
- Provides leadership for assigned staff.
- Facilitates and/or participates in the interviewing, hiring, orientation, and training of new staff. Utilizes human resource policies and procedures to provide ongoing feedback to employees; i.e. annual performance appraisals and performance management when appropriate.
- Demonstrates professional growth, clinical knowledge and professional practice through completion of annual competencies, review of the literature, PMU participation and continuing education programs. Completes successfully age specific annual competencies as mandated by agency.
- Serve as a resource for clinical needs and is clinically competent to address the needs of the patient population served.
- Identifies department education and training needs and plans/coordinates competencies and training to meet these needs.
- Promotes a team effort in the delivery of quality care using specialized knowledge, judgement and skill of nursing science as a framework. Develops and implements clinical and administrative systems to promote efficiency within the office.
- Attends all regularly scheduled office manager meetings/seminars. Meets with Operations Manager as needed. Conducts staff meetings on a regular basis.
- Participates on agency committees and represents the agency on outside committees on a voluntary basis and/or as assigned. Serves as a liaison between physicians, referral sources, community resources, subcontractors, vendors as required for customer service needs.
- Participates in educating public, professionals, patient and families about hospice while focusing on the needs of the community.
- Leads or participates in hospice programming.
- Reviews staff assignments and makes adjustments based on patient volume and acuity. Completes schedule.
- Must be licensed to practice professional nursing in the State of Ohio and/or Michigan. Requires licensure in both states within 90 days of hire.
- Must possess a Bachelor’s degree in Nursing from an accredited school or have verification of current active enrollment or interest.
- Requires a minimum of three to five (3-5) years’ clinical experience.
- Hospice clinical experience is strongly preferred
- Must be able to understand directions, communicate and respond to inquiries.
- Must have effective interpersonal skills.
- Must be able to use computerized documentation.
ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and 330+ assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visitwww.promedica.org/aboutus.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
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