When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Day (United States of America)Ideally seeking min of 1-10 years of prior nursing experience and BSN.
The RN Patient Navigator for the Beth Israel Lahey Health (BILH) Ambulatory Safety Net Program will provide facilitation, communication, education, and coordination to patients within a four-year system-wide project, supported by a CRICO-directed grant program. Missed and delayed diagnoses can happen when a positive screening test is not followed up. The Patient Navigator will help to eliminate barriers that might prevent patients from completing these follow-up screenings. The project will include outreaching to patients to help them navigate through the process of scheduling follow up breast, colorectal, lung, or prostate cancer screening tests, and providing education to patients and staff about the diagnosis and treatment modalities. The Patient Navigator is the primary point of contact for safety net patients and an integral member of the core project implementation team. Under the direction of the Senior Project Manager, this role is responsible for the identification of patients, through a registry, who need follow-up testing, and the subsequent outreach to those patients to facilitate scheduling or completion of the test. The Patient Navigator will collaborate, communicate, and coordinate care with all members of the patient's health care team. The Patient Navigator will work to ensure best practices and high-quality standards of care across clinical settings to achieve the goals of the Ambulatory Safety Net Program.
1. Reviews patients' medical charts and patient registry information to determine eligibility for outreach through the Ambulatory Safety Net program. (essential)
2. Initiates communication with patients using various methodologies including patient portal, phone, text, and mail for the purpose of closing the loop on follow-up cancer screening tests. Facilitates interactions and communications with health care staff and providers. (essential)
3. Provides health education to individuals and groups. Assists/directs patients with any questions/concerns. Builds relationships with other patient navigators. (essential)
4. Act as a key BILH system-level central resource for practices in the management of patient registries to ensure that patients have the required screening tests and consultation to promote optimal health and clinical outcomes. (essential)
5. Help patients set up appointments for doctor visits and medical tests. Guide patients through the health care system and help them overcome barriers that prevent them from getting the care they need. (essential)
6. Work collaboratively with practices to develop processes to address gaps in care and provide feedback as needed to ensure success. Coordinate work with specialty care and primary care practices to maximize efficient scheduling of screenings. (essential)
7. Utilizes interventions and strategies that are appropriate to the population, i.e. taking into account culture, language, age, and gender. (essential)
8. Serves as a clinical resource for the BILH ASN Patient Navigator team and other staff through consultation, formal and informal education (essential)
9. Identify and communicate best practice opportunities to primary and specialty practices and the safety net team to help improve performance. Participate in team decisions regarding data requirements for proactively managing the ambulatory safety net patient population. (essential)
10. Build working relationships, solve problems, direct patients to resources and manage information. (essential)
11. Tracks interventions and outcomes. Ensure project documents are complete, current, and stored appropriately. Tracks project milestones and deliverables. (essential)
12. Performs other duties as assigned. (essential)
1. Bachelor's degree required.
2. License Registered Nurse required
3. 1-3 years related work experience required in clinical medical-surgical
4. Excellent interpersonal skills. Ability to work with a variety of personalities and disciplines
5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
1. OCN, Patient Navigator, Nurse Navigator, or equivalent certification preferred
2. Bi-lingual preferred.
1. Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes recommendations on issues affecting a department or functional area.
2. Problem Solving: Ability to address problems that are varied, complex and often non-recurring, requiring staff input, innovative, and creative techniques to resolve issues.
3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidelines and overall direction
4. Written Communications: Ability to summarize and communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical staff, patients, families, and external customers
6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, procedures and policies with the ability to use them in complex varied situations.
7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
8. Customer Service: Ability to provide a high level of customer service to patients, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
3. No substantial exposure to adverse environmental conditions
4. Health Care Status: HCW 2: Regular, day-to-day contact; face-to-face only. Examples: Front desk receptionist, info desk receptionist, resource specialists, interpreters, transporters, etc.- Health Care Worker Status may vary by department
Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Telephone, Background Noise.
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus
This job requires frequent sitting, walking, standing, Fine Manipulation using both hands, Keyboard use. There may be occasional climbing, Pushing/Pulling using both hands
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled