The Nursing Team Leader will have operational accountability for an assigned nursing area/unit (with 24/7 staffing), for an assigned shift. The Team Leader also will perform direct nursing care approx. forty percent of the time. Shifts will vary and may include weekends and holidays. The Nursing Team Leader plans, organizes, and directs nursing care for their shift and does this in accordance with the Mercyhealth’s Mission, Vision, Values and Philosophy. The Nursing Team Leader will maintain clinical expertise in their area of responsibility and is expected to provide direct patient care in proportion to the needs of their areas. The Nurse Team Leader ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. This position will assist with interviewing, selecting, orientating, training, coaching and mentoring of the team. Also, they will provide input into performance evaluations and corrective actions as needed. Performs other duties as assigned.
- Has familiarity with components of a Magnet environment and is supportive of all initiatives within the structure.
- Strong problem solving abilities in complex situations.
- Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
- Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
- Outstanding relationship building skills.
- Must possess strong physician relationship skills.
- Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
- Supports process improvement in operations, quality, and organizational change identified for their areas.
- Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
- Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
- Participates in hospital and department committees.
- Demonstrated ability in developing and mentoring staff and colleagues.
- Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
- Exhibits a passion for nursing
- Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
- Participates in department or unit performance improvement activities, may include shared governance.
- Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
- Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)
Education and Experience
Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program May require specific years of applicable experience to qualify (per department guidelines). If hired prior to 1-1-14 in Winnebago County and prior to 9-1-14 in Rock, Walworth and McHenry Counties an ADN only is required.
Licensed as an RN in the state of practice
Approved CPR certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP)
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.