Per Diem Case Manager Assistant- Mount Sinai Morningside- Day Shift
- The Case Management Assistant will be responsible for providing administrative support services to the professional staff in the department.
Duties and Responsibilities:
- Works closely with Care Transitions Team to obtain insurance authorization for patients prior to discharge
- Assists with facilitating successful discharge plans which are critical to LOS reduction and patient throughput
- Develops professional relationships with all levels of staff and interdisciplinary team
- Communicates effectively with Care Transition Team to ensure a timely discharge
- Sends clinical information to insurance companies through ACM
- Maintains contact with the unit case manager in respect to timely provision of documentation
- Maintains contact with the unit social worker in respect to patient choice and accepting facility
- Uploads updated clinical information from Epic into ACM
- Follows escalation protocol for difficult cases needing assistance from leadership team
- Updates insurance companies contact list to ensure information is up to date
- Schedule transportation for patients being discharged home or to skilled nursing
- Uploads updated clinical information from Epic into ACM
- Uploads denial letters into ACM and send them to accepting facilities
- Maintains task list and provides progress notes daily to the rest of the team
- Keeps a log of difficult cases making note of number of days authorization was delayed and reason why
- Communicates issues affecting the department's operations to the Administrative Manager
- Utilizes e-Paces to find out proper patient insurance information
- Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area
- Age Specific Competencies (Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric)
- Identifies physical, behavioral and emotional characteristics typical for the age group
- Modifies approaches based on patient age-specific needs and responses to treatment
- Provides care for patients based on age-specific needs
- Uses communication techniques which are age appropriate
- Participates in the department’s performance improvement activities
- Maintains patient confidentiality in the management of information
- Participates in training and development courses and activities
- Meets regulatory, licensure and annual health assessment requirements
- Identifies learning strengths and needs
- Utilizes learning resources
- Displays computer proficiency in Microsoft Word for Windows and Excel for Windows
- Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others
- Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community
- Answers telephones, routes calls and relays messages to appropriate party
- Maintains confidentiality
- Adheres to MSSL legal and ethical standards
- Performs other duties as assign
- High School Graduate or equivalent. Bachelors preferred.
- Minimum one year secretarial experience. Medical terminology preferred.
- Ability to use PC software (Word for Windows) preferred.
- Spanish speaking preferred.
- Discharge planning, case management, utilization review experience a plus.
- MS Office Suite:(intermediate)
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $25.20 - $25.20 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, BGG - Case Management - STL, Mount Sinai St. Luke's
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.2 - $25.2 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.