At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Job Summary:
Triage OB/GYN patients via phone; call patients with test results. Primarily responsible for handling incoming clinically-related calls to ensure that patient needs are met. Ensure smooth and efficient telephone communication by using proper telephone etiquette. Handle telephone calls appropriately, in a timely manner and offer assistance and reassurance to the caller. Performs general nursing care to patients (including phone and in-person triage), administers prescribed medications and treatments in accordance with nursing standards.
Essential Functions:
Educate patients by providing information and instructions as directed by the provider; answering questions. Instructs patients and family members regarding medications, test results and treatment instructions. Authorize drug refills as directed. Observes, records, and reports patient’s condition and reactions to drugs and treatments to the physician.
Accurately and legibly document concise, pertinent information (i.e. telephone message, EHR, etc.). Ensure patient care paperwork is processed and forwarded in a timely manner. Record patients' medical history, health maintenance, and chief complaint. Measure, record and document vital signs. Maintains patient recall lists. Formulates and updates patient care plans, and orders, prepares, and inspects patient charts, records test and examination results in the patient chart.
Work cooperatively with team members in order to accomplish work effectively and efficiently; help create and maintain good working relationships; provide assistance and back-up with direct patient care as needed. Prepare patients for examination and assists physician during treatment/procedures, examinations and testing of patients. Prepares examination rooms, including restocking of supplies in treatment areas. Where applicable, perform phlebotomy, injections and other specimen collection per established policies and procedures as directed by the provider. Prepare and administer medications as directed by a provider. Sterilize medical instruments per established standards and procedures.
Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
Attends required meetings and participates in team activities and professional development activities.
Represents practice in a professional manner. Treats all patients, customers, internal and external, in a courteous and cooperative manner.
Performs other duties as assigned.
Education:
Certifications:
Experience:
One year of previous experience in a physician’s office or ambulatory care setting (required)
Experience in OBGYN specialty and/or telephone triage
Two or more years of clinical experience preferred
EPIC electronic medical records experience helpful
Skills & Abilities:
Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work
Ability to communicate with coworkers, provider and patients in an effective manner.
Ability to use a computer and enter data in electronic medical record system.
Ability to maintain LPN license by successfully completing 24 hours of continuing education hours every two years.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
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