On Call Caregiver

apartment Right at Home Central Michigan location_onMI, US

Join Right at Home as an Applications Solutions Specialist!

Are you an experienced Applications Solutions Specialist looking for a rewarding opportunity to support small business owners? Right at Home is seeking a dedicated Applications Solutions Specialist to assist our franchise owners in effectively using QuickBooks and other business applications. This is your chance to make a positive impact by ensuring that Right at Home franchisees are equipped with the tools they need to succeed!

As an Applications Solutions Specialist, you will contribute directly to our mission of improving the quality of life for those we serve. With your exceptional organizational skills, troubleshooting expertise, and accounting knowledge, you'll be instrumental in supporting franchise owners, internal teams, and external users with all their application needs.

Why Right at Home?

We offer a flexible work environment with competitive pay, excellent benefits, and an enthusiastic, collaborative team. Located in the vibrant Aksarben Village, our office offers state-of-the-art amenities, abundant natural light, and a creative atmosphere that encourages teamwork and innovation.

Read on to learn more about this exciting role and apply today to become a part of our team!

Position Overview: As the Applications Solutions Specialist, you will provide training and support on how to effectively use QuickBooks and various other applications. You'll be responsible for assisting franchisees with platform setup, troubleshooting issues, and enhancing their experience with company-sponsored software. You will also manage the weekly sales and royalty collection process, providing ongoing support to ensure operational efficiency.

Primary Responsibilities:

Maintain in-depth knowledge of all company-sponsored software applications, with a focus on QuickBooks and related tools.
Liaise with ClearCare to handle platform enhancements, bug fixes, and support requests.
Assist new franchisees with QuickBooks company file setup, operational procedures, and best practices.
Provide troubleshooting and support for applications like QuickBooks, ClearCare, IFX, and ZeeWise.
Monitor applications for critical updates and deliver necessary training to users.
Facilitate alpha/beta testing for newly released application features.
Support owners, directors, and staff with payroll and billing processing.
Review support tickets, ensuring timely responses and resolutions.
Analyze trends in support requests to improve training and communication strategies.
Educate franchisees and staff on best practices to improve operational efficiency.

Qualifications for the Applications Solutions Specialist:

Associate’s degree or equivalent experience in a related field.
At least 3 years of experience creating and analyzing financial reports.
Proficiency in QuickBooks, QuickBooks Online, and Microsoft Office Suite.
Strong problem-solving abilities and a passion for learning.
Ability to provide training and support for new users and troubleshoot issues effectively.

If you're motivated to make a difference and eager to support franchise owners as an Applications Solutions Specialist, we want to hear from you!

Right at Home is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected basis.

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