Medical Assistant - Centralized Support Team

ZoomCare • Full-time • Portland, Oregon, United States • 1m ago

SUMMARY

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking a Medical Assistant - Centralized Support Team to join our team! The Medical Assistant (MA) - Centralized Support Team is responsible for ensuring a smooth patient experience by managing prescription refills, medication prior authorizations, addressing patient calls, and responding to inquiries through ZoomCare’s secure online medical portal. The MA will work closely with a collaborative team to deliver prompt, accurate, and efficient care to patients.

SCHEDULE AND TRAINING

Monday-Friday 8:00am - 4:00pm
This position requires you to attend 2-3 weeks of training. The first week will be at our training location in Sellwood and partially remote. Weeks 2 and 3 will be fully remote.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
Assist in processing prescription refill requests, ensuring patients receive the necessary medications in a timely manner and coordinating with prescribing clinicians as needed.
Support the process of obtaining medication prior authorizations by working with insurance providers and facilitating communication between patients, providers, and pharmacies.
Answer and triage incoming patient calls, providing guidance on prescription refills, care instructions, and general inquiries while directing more urgent matters to the appropriate clinical staff.
Manage patient requests submitted through ZoomCare's secure medical portal, addressing non-urgent concerns such as appointment scheduling, prescription refills, and medication inquiries.
Work closely with physicians, nurse practitioners, and other clinical staff to ensure accurate medication management and help resolve any issues related to prescriptions or patient care.
Provide patients with clear instructions and helpful information regarding medications, health management, and ZoomCare services to ensure they feel informed and supported.
Maintain accurate records of all patient interactions, ensuring proper documentation in compliance with ZoomCare's policies and regulations.
Ensure compliance with healthcare regulations, HIPAA, and ZoomCare’s standards for privacy, confidentiality, and quality care.
Other duties as assigned.

QUALIFICATIONS

High school diploma or GED equivalent.
Current licensure/certification as a; Certified Medical Assistant, Clinical Medical Assistant, National Certified Medical Assistant, Clinical Medical Assistant Certification.
1+ years of experience in a medical assistant role, ideally in a telehealth, outpatient, or clinical setting.
Familiarity with prescription refills, medication prior authorizations, and general administrative tasks in healthcare.
Strong phone and online communication skills with the ability to address patient concerns in a professional, compassionate manner.
Experience with electronic health records (EHR) and online patient portals.
Proficient in Adobe, Google Suite, Microsoft Office Suite, Slack or related software and an ability to quickly learn new technology systems.
Strong attention to detail and organizational skills, with the ability to handle multiple tasks simultaneously in a virtual environment.
Ability to work independently and as part of a team.
Knowledge of HIPAA guidelines and patient confidentiality standards.
Previous experience with insurance prior authorization processes, preferred.
Bilingual skills are a plus but not required.
Basic knowledge of clinical terminology and procedures.
Familiarity with common medical software and patient management systems.

COMPENSATION PACKAGE

Medical, Dental, Vision benefits
401K with employer match
Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
Hourly Pay rate: $25.00 - $33.00 DOE
Other Compensation: May be eligible for other compensation such as bonuses

WORKING CONDITIONS

Prolonged periods of sitting and/or standing at a desk and working on a computer.
Close and distance vision and ability to adjust focus.
Seeing, hearing, speaking, and writing clearly in order to effectively communicate with others.
Exposure to sensitive and confidential information.
Patient volume may often require working more than scheduled hours per week or outside of regular business hours to complete essential duties.

ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require thatpatient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.

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