Lead CNA Home Care Professional Land O'Lakes

SYNERGY HomeCare of Tampa Bay • Full-time • Land O' Lakes, FL, US • 3w ago

Lead Home Care Professional

We provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Lead Home Care Professional reports directly to the franchise owner and is part of a small and growing team.

We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth.

For the right individual, the role can be rewarding with an opportunity to make an impact. If this sounds like it could be a fit, then we encourage you to apply.

Responsibilities and Duties:

Be a reliable contact for care providers and clients, with active communication and problem-solving

Document client and caregiver key points in scheduling software

Provide exceptional caregiving to clients and mentor other care providers

Assist with client intake and assessment process

Responsible for client and caregiver schedules and caregiver availability

Develop and maintain positive relationships within the healthcare and referral community

Take initiative and can think outside of the box to find possible solutions and to act on them

Ability to be "on call" after normal business hours

Maintain confidentiality of all information pertaining to employees and clients

Perform other functions as appropriate and helpful towards team, client, and organization objectives

Requirements:

Experience in home care or home health agency or relatable experience required

Strong communication skills, active listening and phone skills required

Be an integral team member to shape our positive office culture

A minimum of 2-years of experience in an office is required – prefer those who have worn many hats

Ability to use office technology applications for operational effectiveness and efficiency

Some College is preferred

Ability/Willingness to work an on-call rotation

Job Type: Full-time

Skills:

Positive, customer-focused attitude with a caring phone presence

Outcomes and experience improvement focused – enjoys making a difference

Willingness to lean in, to be curious, to help and to take initiative

Excellent written and verbal communication skills

Strong organization skills and prioritization skills with the ability to pivot focus

Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar

Experience with scheduling preferred

Experience with CRM (customer relationship management) system preferred

Have a CPR certification up to date

Have a Level 2 background screening up to date

SYNERGY HomeCare Compensation and Benefits:

Career Advancement Opportunities
Salary $35,000-$45,000
Performance based bonus pay structure
Eligible for administrator on-call bonus
Direct deposit
Training modules and educational opportunities
Employee recognition programs

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