Senior CNA Care Coordinator- Scheduler Wesley Chapel

SYNERGY HomeCare of Tampa Bay • Full-time • Wesley Chapel, FL, US • 3w ago

Senior CNA Care Coordinator- Scheduler

We provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Senior CNA Care Coordinator- Scheduler reports directly to the franchise owner and is part of a growing team.

We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth.

Requirements:

Experience in home care or home health agency or relatable experience required
A minimum of 2-years of experience in an office is required – prefer those who have worn many hats
Some College is preferred - CNA or Senior CNA License up to date
CPR or BLS certification up to date
Level 2 background screening up to date
Valid drivers license and Reliable transportation
Strong communication skills, active listening and phone skills required
Ability to use office technology applications (CRM and Scheduling) for operational effectiveness and efficiency
Ability/Willingness to work an on-call rotation
Job Type: Full-time

Responsabilities and Duties:

Be a reliable contact for care providers and clients, with active communication and problem-solving
Document client and caregiver key points in scheduling software
Provide exceptional caregiving to clients and mentor other care providers - Ability to go into the field if need it.
Assist with client intake and assessment process
Responsible for client and caregiver schedules and caregiver availability
Develop and maintain positive relationships within the healthcare and referral community
Take initiative and can think outside of the box to find possible solutions and to act on them
Ability to be "on call" after normal business hours
Maintain confidentiality of all information pertaining to employees and clients
Perform other functions as appropriate and helpful towards team, client, and organization objectives

Skills:

Positive, customer-focused attitude with a caring phone presence
Outcomes and experience improvement focused – enjoys making difference
Willingness to lean in, to be curious, to help and to take initiative
Excellent written and verbal communication skills
Strong organization skills and prioritization skills with the ability to pivot focus
Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar
Experience with scheduling preferred
Experience with CRM (customer relationship management) system preferred

SYNERGY HomeCare Compensation and Benefits:

Career Advancement Opportunities
Salary $30,000-$45,000
Performance based bonus pay structure
Eligible for administrator on-call bonus
Direct deposit
Training modules and educational opportunities
Employee recognition programs

APPLY NOW and change lifes!

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