Medical Assistant II

Mass General Brigham • Full-time • Conversion Only - Massachusetts, United States of America • 1m ago

Site: The Brigham and Women's Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

We're offering a sign-on bonus ($1,000) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

Job Summary

Job Summary

We are seeking a dedicated Medical Assistant Lead to support our healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. This role involves direct patient care, ensuring comfort, addressing concerns, and collaborating with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow.

Essential Functions

Assist junior Medical Assistants with day-to-day questions and responsibilities, participating in onboarding and training.

Escort patients to examination rooms, prepare necessary equipment, and obtain patient medical history, vital signs, weight, and height, recording all information accurately.

Educate patients by explaining treatment procedures, medications, diets, and physician instructions, providing educational materials as needed.

Perform general office duties, such as answering phones, completing insurance forms, and liaising with other departments while advocating for patients with a positive customer service approach.

Collect and prepare laboratory specimens for testing, including performing phlebotomy if competence is demonstrated.

Maintain inventory of immunizations, checking expiration dates to ensure compliance.

Administer immunizations (if applicable), requiring certification or three years of experience administering vaccines under provider supervision.

Support departmental quality initiatives, ensuring adherence to patient safety protocols such as two patient identifiers and hand hygiene.

Qualifications

Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others.

Additional Job Details (if applicable)

Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

123 Main Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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