The IntelyLevels Program

IntelyLevels is an achievement program to reward our hardworking IntelyPros!

This achievement program will reward you for completing shifts with IntelyCare and providing consistent quality care.

As you complete shifts and maintain good punctuality and star ratings, you will earn bonuses and have access to our most desirable shifts! Creating your perfect schedule with IntelyCare has never been more rewarding!

How does IntelyLevels work?

IntelyLevels rewards you for being a rockstar IntelyPro – that means working shifts, showing up on time, and providing excellent care.

There are four IntelyLevels:

Our highest level – Platinum – IntelyLevels pays out a bonus to Platinum IntelyPros for every 5 shifts worked.

EARN CASH BONUSES!

Have questions about IntelyLevels?

Visit our handy Frequently Asked Questions guide for all of your IntelyLevel inquiries. Don’t see an answer to your question? Shoot us an email at careteam@intelycare.com and we’ll be happy to answer your question!

Platinum Level

Congrats! You get to start at the Platinum level – our best level! As a Platinum IntelyPro, you will have the greatest variety of shifts to choose from.

Platinum IntelyPros have access to:

  • All shift types

  • Unlimited cash bonuses!

You can earn unlimited cash bonuses for every 5 consecutive shifts completed! Nurses earn $50 bonuses and nursing assistants earn $25.

Ready to earn your next bonus? Learn more.

 

Level Up!

Do…

 

✔️ Complete 15 shifts in a row to level up (or 10 shifts if you’re on the Silver or Bronze level.)

✔️ Check-in on time for your shifts.

✔️ Receive a great star rating by providing excellent patient care.

✔️ Represent yourself and IntelyCare with dignity and respect.

 

 

Don’t…

 

❌ Pick up shifts then release them.

❌ Show up late for your shift.

❌ Forget to check out of your shift.

❌ Behave unprofessionally or inappropriately in front of patients or staff.

Gold Level

Gold IntelyPros have access to the following benefits:

  • All shift types

While that sounds great, the Platinum IntelyLevel offers unlimited bonuses! Click here to learn more about leveling up to Platinum.

Have questions about IntelyLevels?

Visit our handy Frequently Asked Questions guide for all of your IntelyLevel inquiries. Don’t see an answer to your question? Shoot us an email at careteam@intelycare.com and we’ll be happy to answer your question!

Silver Level

Silver IntelyLevels are a bit further from the bonuses. But don’t fret – there are still many opportunities for you to earn. Silver IntelyPros benefit from:

  • All shift types

Not where you want to be? You can still work your way back to a higher IntelyLevel! Follow these tips so you can achieve (and earn) more!

What happens if I level down?

Learn the do’s and don’ts of leveling up and you’ll be jumping to the next level in no time at all! 

Bronze Level

Once you level down to Bronze, you will be immediately placed on a 5-day hold.

While on hold, you will still be able to work the shifts you previously picked up, but you will not be able to pick up more shifts until you are taken off hold.

Bronze IntelyPros can only pick up shifts 72 hours in advance, and are limited to the following:

  • Last-minute shifts

  • Call out shifts

  • Book Me

  • New Client Shifts (if you have a star rating of 3.6 or more!)

If Bronze IntelyPros continue to call off, they will be placed on an additional 5-day hold. 

But not all is lost, even if you’ve leveled down to Bronze. Here are some tips to follow so you can take your profile to the next level.

 

Why am I stuck on the same level?

Have you completed 15 shifts but can’t level up? You may need to check your punctuality and star rating! Until you can meet your punctuality and star rating goals, you will earn medallions instead. Learn more about Medallions!

What Are Medallions? 

Once you complete 15 shifts in a row, you become eligible to level up. (Silver and Bronze IntelyLevels only need 10 completed shifts to level up.)

However, if you do not meet the star rating and punctuality required of the next IntelyLevel, you will not be able to level up. Instead, you will earn a medallion.

When you earn a medallion, you will remain on your current level, and your shift tally will reset. Once you complete another 15 shifts, your punctuality and rating will be reviewed again. If you meet ALL the requirements, you will be able to move up to the next level!

FAQs

Have questions? We have answers!

How do cash bonuses work?

Platinum IntelyPros can earn unlimited cash bonuses for every 5 consecutive shifts completed!

Nurses earn $50 bonuses and nursing assistants earn $25.

 

What IntelyLevel am I on?

You will start at the Platinum level – the best one!

Maintain good quality ratings and punctuality (and don’t call off shifts) to stay at the Platinum level. 

Why am I stuck on this level?

Once you complete 15 shifts in a row, you become eligible to level up. However, if you do not meet the star rating and punctuality required of the next IntelyLevel, you will not be able to level up. Instead, you will earn a medallion.

How do I level up?

If you are a Platinum IntelyPro, there’s no need to level up – you have access to all of our rewards!

But if you have leveled down to a lower level, you must complete 15 Shifts in a row (or 10 shifts in a row for Silver and Bronze IntelyPros) without dropping into a lower IntelyLevel. You must also have the star rating required of the next IntelyLevel and must also maintain a good punctuality score. When you reach a higher IntelyLevel, you will gain access to a wider variety of shifts.

How do I level down?

IntelyPros that call off three (3) times will move down an IntelyLevel and their shift count will be reset to zero. A Call Off is any shift released within 96 hours before a shift start.

What is a Call Off shift?

Shifts released less than 96 hours before shift start

What is an Emergency Call Off shift?

Shift releases under 24 Hours before shift start.

What is a Last Minute shift?

Shifts starting within 72 hours

What is a Regular shift?

Shifts that aren’t classifiable as any other Shift-Type (e.g. a normal shift)

What is a Guaranteed Pay shift?

Standby shifts which compensate IntelyPros for their time on-call

What are Book Me shifts?

Facilities can book preferred IntelyPros for shifts ahead of time.

How do I get placed on Hold?

You will be placed on hold when you level down to Bronze, or if there has been an issue with your quality of care.

So, how do IntelyLevels benefit me?

IntelyLevels rewards you for being the best IntelyPro you can be. You will be able to earn an unlimited number of bonuses based on the number of shifts you work, and the quality of the care you provide. 

What do I need to do?

Keep picking up shifts, showing up on time, and providing excellent care. You can keep track of your achievements all from your app.

Ready to start earning bonuses?

View your profile and pick up a shift!