IntelyCare Continues Significant Momentum in 2019 with New Client Wins and Company Expansion

Intelligent Workforce Management Company Continues to Grow to Meet Increasing Market Demand for Nurse Staffing Services Across the Nation

QUINCY, Mass.–(BUSINESS WIRE)–IntelyCare, a leading intelligent workforce management solution for post-acute facilities, today announced that it has continued its dramatic growth in the past year, winning client contracts in new states, expanding its footprint in key markets and growing its employee base to help support its expanding business. The company has also experienced a surge in the engagement of nursing professionals interacting with the IntelyCare mobile application.

Healthcare staffing shortages continue to plague the industry. This is especially true for post-acute care and skilled nursing facilities, where there is a competitive market and high demand for qualified nursing professionals. These organizations turn to IntelyCare’s per diem staffing platform to optimize staffing levels and augment their workforces through smart matching of nursing professionals to facility needs. In the past year, IntelyCare expanded its roster of signed clients by 154%, and saw significant market expansion in a number of regions, such as Pittsburgh, in which it experienced a notable 236% market growth. In less than a year’s time, IntelyCare entered into the Greater Cincinnati area (including Dayton) which has grown into the company’s largest market to date. IntelyCare also doubled the number of states in which the company operates; newly adding Florida, Illinois, New Jersey, and Kentucky.

“There is a stark lack of resources in the post-acute healthcare world, and facilities are in need of a workforce management solution that can supply them with the most qualified and skilled nursing personnel to provide their patients with the best possible care,” said David Coppins, IntelyCare’s CEO and co-founder. “IntelyCare provides facilities and nurses with a scheduling platform that works with both parties to meet their most up-to-date needs and availability, resulting in a higher fill rate than traditional agencies. Understanding these unique market needs and delivering an effective support model for these organizations not only helps them maintain optimal staffing ratios to meet quality standards, but it also helps combat larger industry challenges, such as forced overtime and staff burnout.”

The company’s expansion in client partnerships has also led to the achievement of a significant enterprise milestone in 2019: 169% revenue growth across all markets, making it the second year in a row that the company doubled its year over year revenue. To support this exploding client demand, IntelyCare has grown its company as well, increasing its headquarters staff by 50% over the last year, and adding key players to its executive team, including the appointment of John Shagoury, President and Chief Operating Officer; and Dr. Ben Tengelsen who leads the company’s advanced data science organization. IntelyCare has also dedicated resources to accelerating its workforce engagement. As part of this initiative, IntelyCare recently launched a loyalty program within its on-demand mobile app that incents its nursing professionals through awards and recognitions. As a result of this and other technological advancements, user engagement has increased, doubling the number of daily unique check-ins on the app, compared to the year prior.

As it continues to differentiate itself as a market leader in the long-term care and healthcare IT space, IntelyCare has begun to garner distinguished industry accolades and recognitions. In July, the Staffing Industry Analysts named Ike Nnah, IntelyCare’s Chief Technical Officer and co-founder, to its 2019 “40 Under 40” list for his industry leadership and innovative contributions to the staffing and workforce solutions ecosystem. Among other significant credits, The Joint Commission recently awarded IntelyCare the “Gold Seal of Approval® for Health Care Staffing Services” for its commitment to compliance, which reflects the organization’s dedication to providing the highest level of safe and quality patient care. Additionally, Healthcare Tech Outlook named IntelyCare as one of the “Top 10 Long-Term Care Solution Providers – 2019,” recognizing the company as a premier long-term care technology leader at the forefront of tackling industry challenges.

About IntelyCare
IntelyCare is an intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealthLeerink Revelation PartnersLongmeadow Capital, and healthcare entrepreneur Bill Mantzoukas. For more information on its industry-changing solution, please visit https://www.intelycare.com/

Contacts

Antonia Rutter
Aria Marketing for IntelyCare
(617) 332-9999 x 209
arutter@ariamarketing.com

IntelyCare Awarded Health Care Staffing Services Certification from The Joint Commission

IntelyCare Awarded Health Care Staffing Services Certification from The Joint Commission

Leading Intelligent Workforce Management Platform Receives Gold Seal of Approval for Compliance with Performance Standards

 

QUINCY, August 7, 2019 IntelyCare, a leading intelligent workforce management solution for post-acute facilities, has earned The Joint Commission’s Gold Seal of Approval® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.

Health care staffing firms place temporary staff in organizations that direct or provide patient care. Health Care Staffing Services Certification demonstrates IntelyCare’s efforts to address how qualifications and competencies of staff are determined, placement of staff and how their performance is monitored.

IntelyCare underwent a rigorous onsite review on July 11, 2019. During the visit, a team of The Joint Commission reviewers evaluated compliance with related certification standards, including program structure and management, leadership, and delivery of services. The Joint Commission standards are developed in consultation with health care experts and providers, measurement experts and patients. The reviewers also conducted onsite observations and interviews.

“Health Care Staffing Services Certification recognizes health care staffing firms committed to fostering continuous quality improvement in patient safety and quality of care,” says Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations, and chief nursing executive, The Joint Commission. “We commend IntelyCare for using certifications to strengthen its program structure and management framework, as well as to enhance its staff recruitment and development processes.”

“IntelyCare is honored to receive The Joint Commission’s Health Care Staffing Services Certification,” said David Coppins, CEO & Co-founder of IntelyCare. “As the nursing shortage continues to rise, health care facilities are tasked with the challenge of filling shifts with limited resources. Our tailored solution allows our customers to address this issue by connecting them with local, highly qualified nursing professionals with a higher fill rate than traditional agencies, enabling them to seamlessly manage staffing support and meet quality standards, so that they can focus on providing quality care to their patients.”

IntelyCare implemented leadership and performance improvements for the supplemental nurses working in healthcare facilities to ensure they have met the requirements established by The Joint Commission. To assure compliance with The Joint Commission’s standard, IntelyCare provides written descriptions of all of its service features in addition to continuing education and training opportunities for its nursing professionals via the app to deliver the highest quality staff to its partnering facilities.

To learn more about IntelyCare’s Joint Commission’s certification, please visit our Joint Commission webpage.

For more information about The Joint Commission, please visit The Joint Commission website.

 

About IntelyCare
IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital and healthcare entrepreneur Bill Mantzoukas. For more information, visit www.IntelyCare.com

 

Media Contact:
Antonia Rutter
Senior Account Executive
Aria Marketing
(617) 332-9999 x209
arutter@ariamarketing.com

IntelyCare Named as Top 10 Long-Term Care Solution Providers – 2019 by Healthcare Tech Outlook

IntelyCare Named as Top 10 Long-Term Care Solution Providers – 2019 by Healthcare Tech Outlook

Intelligent Workforce Management Platform Recognized As Long-Term Care Technology Leader

 

QUINCY, July 23, 2019 – IntelyCare, a leading intelligent workforce management solution for post-acute facilities, today announced that it has earned a spot on Healthcare Tech Outlook’s, “Top 10 Long-Term Care Solution Providers,” for 2019 list. IntelyCare, along with other leading providers, such as Cerner and MediTech, received highest honors from a distinguished panel of CEOs, CIOs, VCs, analysts, and the Healthcare Tech Outlook editorial board, who assessed hundreds of solution providers and hand-selected those at the forefront of tackling industry challenges.

IntelyCare helps address workforce staffing challenges in order to enable long-term healthcare facilities and nursing professionals to provide the highest level of patient care. IntelyCare’s per diem staffing platform enables post-acute healthcare facilities to optimize staffing levels and augment their workforce through smart-matching of nursing professionals and local facilities. The on-demand platform also allows healthcare facilities to reduce the administrative burden of manually scheduling shifts and ensure there are no gaps in coverage. It provides transparency to facilities, offering data-driven insights into how well nurses are performing while also helping consolidate costs, meet quality standards and manage staffing support.

With the emergence of the patient-driven payment model transforming the healthcare ecosystem, long-term care providers face a unique set of challenges. They rely on having a complete and fully qualified nursing staff in order to provide patients with a higher level of care, however, staffing shortages continue to rise, with an estimated 1.1 million registered nurse job vacancies expected by 2022. IntelyCare helps solve this problem and stands out as one of the few workforce management solutions exclusively tailored to the long-term care space. “We take pride in honoring IntelyCare for providing healthcare facilities with the most robust, unique, workforce management solution to help improve patient care in the long-term care arena,” said Alex D’Souza, Managing Editor of Healthcare Tech Outlook.

“We’re thrilled to be included in Healthcare Tech Outlook’s list of top long-term care solution providers,” said David Coppins, CEO & Co-Founder of IntelyCare. “Our mission is to understand the needs of healthcare facilities at a hyper-local level and provide a solution to help them thrive within the healthcare ecosystem. IntelyCare’s technology-driven process helps meet this need to improve staffing, streamline administration, and reduce nurse burnout, resulting in improved patient care.”

You can read the company’s feature profile, “IntelyCare: The Healthcare Staffing Strategist,” by Healthcare Tech Outlook here.

About IntelyCare
IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital and healthcare entrepreneur Bill Mantzoukas. For more information, visit www.IntelyCare.com

About Healthcare Tech Outlook
Published from Fremont, California, Healthcare Tech Outlook is a print magazine, which features CIOs, ITVPs, CTOs, and other decision makers sharing their insights and perspective on healthcare industry. A panel of experts, technology leaders and board members of Healthcare Tech Outlook magazine has finalized the “Top 10 Patient Engagement Solution Providers 2018” and shortlisted the best vendors and consultants in the healthcare industry. For more info, visit: www.healthcaretechoutlook.com

 

Media Contact:
Antonia Rutter
Senior Account Executive
Aria Marketing
(617) 332-9999 x209
arutter@ariamarketing.com

Healthcare Industry Veteran John Shagoury Joins IntelyCare

QUINCY, MAY 1, 2019 – IntelyCare today announced that John Shagoury has been appointed President & Chief Operating Officer, a newly created position at IntelyCare, an expansion to their executive team. Shagoury joined the company in early February 2019.

Shagoury will assume the responsibility of accelerating growth and market expansion, evolving the company’s offerings, and driving operational excellence as they continue to scale their business and continually enhance their workforce management solution.

“I am extremely excited to join this dynamic team as we continue to bring technology-enabled innovations to an increasingly frustrated marketplace,” said Shagoury. “IntelyCare modernizes the traditionally inefficient and manual process of scheduling shifts at post-acute healthcare facilities; their expertise in post-acute staffing, coupled with their unique approach to workforce management optimization, presents an opportunity to truly reinvent the market.”

Shagoury has a distinctive tenure of executive management, sales and marketing experience in the software and healthcare spaces; prior to this appointment, he served as Chief Executive Officer of Eliza Corporation, a market leading analytics and member engagement services platform serving health insurance organizations. Prior to Eliza he served as President of the Healthcare Division at Nuance Communications, Inc. Prior roles include President of Dragon Systems, President of Kubi Software and President of Corporate Software & Technologies.

“I believe John will bring an integral new dimension to our team,” said David Coppins, IntelyCare’s Co-founder and Chief Executive Officer. “He has extensive experience in healthcare and a demonstrated track record of success growing strong teams and capitalizing on a business’s best qualities.”

In addition to Shagoury, IntelyCare is pleased to announce that Dr. Ben Tengelsen has recently agreed to join IntelyCare to lead their advanced data science organization. Tengelsen, an accomplished data scientist and a recipient of a Carnegie Mellon PhD in Economics, joined IntelyCare from Wayfair, where he pioneered new pricing and preference matching methods to intelligently steer customers to a desired outcome. He will be leading a team focused on elevating post-acute workforce data, for the first time, to the point of truly designing and optimizing the most effective and cost efficient skilled nursing workforces through a robust and comprehensive set of matching capabilities and dynamic market variables.

“Ben’s unique understanding of big data provides IntelyCare with the ability to mine our deep data sets at a hyper-local level to apply dynamic changes to our machine learning matching algorithms” said David Coppins. “Ben’s expertise will help our skilled nursing facility clients receive the perfect clinician match at the time they need it the most while also helping IntelyCare to achieve greater market penetration and a happier nursing workforce.”

IntelyCare recently completed their Series A in November 2018, raising $10.8M.

About IntelyCare
IntelyCare is an intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealthLeerink Revelation PartnersLongmeadow Capital, and healthcare entrepreneur Bill Mantzoukas. For more information on our industry-changing solution, please visit our homepage.

Media Contact
Corey Field
Head of Marketing
cfield@intelycare.com

IntelyCare Expands Executive Team with Appointment of John Shagoury as President and Chief Operating Officer

 

photo of John Shagoury, president and COO

John Shagoury, President & COO

QUINCY, Feb. 21, 2019 – IntelyCare today announced that John Shagoury has been appointed President & Chief Operating Officer, a new position at IntelyCare, an expansion to their executive team.

Shagoury will assume the responsibility of accelerating growth and driving operational excellence at every level of IntelyCare, as they continue to scale their business and improve their workforce management solution at every turn.

“I am extremely excited to join this dynamic team as we continue to bring technology-enabled innovations to an increasingly frustrated marketplace,” said Shagoury. “IntelyCare modernizes the traditionally inefficient and manual process of scheduling shifts at post-acute healthcare facilities; their expertise in post-acute staffing, coupled with their unique approach to workforce management optimization, presents an opportunity to truly reinvent the market.”

Shagoury has a distinctive tenure of executive management, sales and marketing experience in the software and healthcare spaces; prior to this appointment, he served as Chief Executive Officer of Eliza Corporation. Prior to Eliza he served as Executive Vice President and General Manager of the Healthcare Division at Nuance Communications, Inc. Prior roles include President of Dragon Systems, President of Kubi Software and President of Corporate Software & Technologies.

“I believe John will bring an integral new dimension to our team,” said David Coppins, IntelyCare’s Co-founder and Chief Executive Officer. “He has extensive experience in healthcare and a demonstrated track record of success growing strong teams and capitalizing on a business’s best qualities.”

IntelyCare recently completed their Series A in November 2018, raising $10.8M

About IntelyCare
IntelyCare is an intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital, and healthcare entrepreneur Bill Mantzoukas. For more information on our industry-changing solution, please visit our homepage.

Contact
Corey Field
Head of Marketing, IntelyCare
1-844-683-5922
cfield@intelycare.com

IntelyCare Raises $10.8M to Cure Nationwide Nursing Shortage with Intelligent Workforce Management

Smart Matching of Nurses and Local Post-Acute Facilities Reduces Burnout, Streamlines Administration and Improves Care

Quincy, Mass. – November 1, 2018IntelyCare today announced a $10.8 million investment to expand development and adoption of its intelligent workforce management solution for post-acute healthcare facilities. The Series A round was led by Leerink Revelation Partners with participation from Longmeadow Capital, previous investor LRVHealth and Bill Mantzoukas, an entrepreneur who has owned and operated a series of skilled nursing facilities. This investment brings IntelyCare’s total funding to $14 million.

Through unparalleled matching technology powered by artificial intelligence (AI), IntelyCare removes the tedious and manual process of scheduling shifts at post-acute healthcare facilities. This is a challenge that facilities nationwide struggle with amid a growing shortage of nursing professionals and increasing demand for care driven by aging Baby Boomers. In fact, the U.S. Bureau of Labor Statistics predicts there will be nearly 1.2 million registered nurse vacancies by 2022, with nurses in home care, long-term care, outpatient and rehabilitation work settings needed most.

“The staffing shortage is a real challenge, and better allocation of nursing professionals – which can be done by giving them more freedom and flexibility to work where and when they want – needs to be part of the solution,” said David Coppins, co-founder and CEO of IntelyCare. “As a company that brings nursing professionals and healthcare facilities together to align their mutual interests, IntelyCare is a true partner for both sides that can ease administrative burdens, create a better work-life balance and, ultimately, improve patient care.”

With mandated staffing levels and a lack of nurses needed for required shifts, filling a schedule is a daily struggle for healthcare facilities. Administrators and schedulers constantly plead with employees to take extra hours and fill empty shifts, and then enlist multiple staffing agencies to fill the remaining gaps in coverage.

“Already overworked nurses are asked to cover multiple weekends per month or pull double-shifts, even at a moment’s notice, and that takes a toll,” said Chris Caulfield, RN, IntelyCare’s co-founder and Chief Nursing Officer. “I’ve seen industry-standard practices constantly lead to burnout and high turnover, especially in post-acute settings, and knew there was better way.”

Freedom and Flexibility, On Demand

IntelyCare enables a healthcare facility to optimize its existing nursing staff and augment it when needed. The company’s deep understanding of nurse and facility needs at a local level – driven by its intelligent matching and pricing engine – provides a seamless solution to staffing challenges with minimal manual involvement. Shifts can be filled in as little as 6 hours in advance, and predictive analytics help forecast potential openings weeks in advance, making it easier to immediately fill shifts once they’re officially posted.

Healthcare facilities pay a flat rate to help them simplify planning and budgeting, and the wages that nurses earn are dynamically priced based on the ease or difficulty of filling a shift – a key component to IntelyCare’s industry-leading fill rates. IntelyCare considers dozens of data elements and more than 600,000 observations – such as past behavior, time or day of shift, medical specialties and certifications, geography, pay rates and familiarity with a facility – to present nurses with the shifts they’re most likely to accept.

IntelyCare gives nursing professionals freedom and flexibility to pick up extra shifts and augment their income when it’s convenient for them, without the prerequisites that staffing firms mandate, such as the number of days or weekends worked per month. They can quickly view a list of open shifts – tailored to their needs, preferences and abilities – on an easy-to-use mobile app. On average, nurses who use IntelyCare open the app on their phone five times per day.

Additional features and benefits that IntelyCare provides include:

  • Automated billing. Nurses check in and out of their shifts on the IntelyCare app, which uses geofencing technology to validate hours worked, and are paid directly from IntelyCare.
  • Worry free audits. Healthcare facilities are regularly required to provide governing bodies with full profiles and credentials of every nursing professional that has worked at their location. IntelyCare’s online dashboard, with real-time workforce insights and downloadable profiles, makes this task quick and accurate.
  • Higher quality nurses. IntelyCare learns about each nurse and facility’s preferences through every interaction and proactively seeks feedback through a rating system, enabling it to improve matching over time. Nurses get to work where they want and facilities get the nurses they value most.

“The temporary staffing market in healthcare is a $17 billion business according to Staffing Industry Analyst, and the biggest problem is that it’s just a temporary solution that puts a Band-Aid on a bigger issue. Instead of filling shifts on a transactional basis, IntelyCare presents a permanent solution and one that will be integral to the administration of healthcare facilities in the future,” said Scott Halsted, managing partner at Leerink Revelation Partners. “IntelyCare’s intelligent matching engine can scale where traditional staffing agencies cannot, and by bringing the nursing profession into the gig economy, will play a critical role in curing the staffing shortage on the horizon.”

As part of this funding round, Halsted has joined IntelyCare’s board of directors. He now sits alongside current board members including David Coppins, IntelyCare’s CEO and co-founder who previously served as president of Virgin Pulse and was co-founder and president of Upromise; Ike Nnah, IntelyCare’s CTO and co-founder who has a decade of experience driving healthcare IT; and Keith Figlioli, general partner at LRVHealth who has nearly two decades of experience investing in and operating digital health companies.

About IntelyCare

IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital and healthcare entrepreneur Bill Mantzoukas. For more information, visit www.IntelyCare.com or follow IntelyCare on Twitter at https://twitter.com/intelycare.

Contact
fama PR for IntelyCare
Mike Reilly, 617-986-5008
IntelyCare@famapr.com