McKnight’s: 3 Ingredients to Reduce Nurse Burnout

“There’s no way around it: The largest contributor to nurse burnout is short staffing. No employee benefit can over correct for too many overtimes, too many shifts worked without enough staff on the floor and not enough time off to recover. Facilities need to make sure they aren’t burning out their staff, but how they make that happen is up for discussion.”

Our Co-Founder and Chief Nursing Officer, Chris Caulfield, RN, NP-C, lists the perfect recipe for optimizing long-term care and skilled nursing facilities: a well-staffed facility and a team of nursing professionals who feel appreciated. Read the full article in McKnight’s Long-Term Care News here.

Daily Nurse: Nurses are Taking the Temperature of the Gig Economy

Our Co-Founder and Chief Nursing Officer, Chris Caulfield, sat down with Daily Nurses to discuss the challenges of achieving a work-life balance as a nurse, and the opportunity the gig economy has to transform the nursing experience.

What particular challenges are faced by nurses who are parents and spouses?


It is a challenge for any working professional to balance both the responsibilities of work and being a parent or spouse, but there are a few factors that make it even more difficult for nurses.


For nurses, shift start times are rigid, shift end times are unpredictable, and working from home is not an option. As a result, nurses cannot come in a little late if their child misses the bus, nor can they be certain their shift will end on time to do school pick-up. Additionally, if their child is sick, they cannot work from home to take care of them.


Oftentimes, nurses are asked to stay late to cover care gaps. For a parent, this catches them between a rock and a hard place: what do you choose? Abandoning your patients or abandoning your child in the after school pick-up line?

Read Chris’s full Q&A on

WCAI: Can the ‘Gig Economy’ Save the Nursing Industry on Cape Cod?

Nursing homes on the Cape and Islands find themselves in the midst of a severe nurse staffing shortage, which is making it more difficult than ever to safely care for their patients.

Our Co-Founder and Chief Nursing Officer, Chris Caulfield, describes the opportunity to alleviate the strain caused by the severe nurse staffing shortage with a new kind of workforce in a recent interview with Sarah Mizes-Tan. 

“…Intelycare isn’t meant to be a replacement for nursing assistants hired in-house, and that he doesn’t think it’s a good idea for nursing homes to be staffed entirely by Intelycare. But the app can be the bridge between an understaffed and a well-staffed nursing home.


“You can’t staff a whole facility with 100 percent [Intelycare nurses]. It just wouldn’t work, it would be dangerous,” Caulfield said. “But the balance of 5 percent or 10 percent to make sure your own staff isn’t being turned over or burnt out, and to make sure you’re delivering care, is extremely important.”

Read the full article and listen to the recording on WCAI.

Forbes: The Gig Economy Has Arrived In the World of Nursing

Our Co-Founder and Chief Nursing Officer, Chris Caulfield, explains the tremendous impact the gig economy can have on the nursing experience in his article for the Forbes Technology Council.

These tech-enabled health care staffing “gigs” give nursing professionals the freedom to work when they want. Similar to the way an Uber driver picks up a ride in their app, nurses can browse potential shifts on their app and can filter shifts based on when and where they’d like to work. So, if they want to make time for their family, friends, healthy living and rest, they can. Plus, at per diem rate, nurses can craft their perfect schedule, and get paid well at the same time. This technology has the potential to not only combat the short staffing struggles health care facilities faced throughout the United States, but they can also create a better nursing experience for nurses.

Read Chris’s full article in Forbes.

Healthcare Business Today: Avoiding Nurse Burnout Through The Gig Economy

Our Co-Founder and Chief Nursing Officer, Chris Caulfield, weighs in on the gig economy’s role in potentially relieving nurse burnout and the staffing shortage in his contribution to Healthcare Business Today.

The nursing profession is at a breaking point. Chronic staff shortages, an aging U.S. population and burnout driven by physically and emotionally stressful work and forced overtime, create a perfect storm that is driving nurses away from healthcare just when they are needed the most.


One ray of hope for salvation comes in the unexpected form of the gig economy. Using the same concepts that Uber and Lyft leveraged to transform urban transportation, companies are now beginning to apply these very same supply and demand principles to healthcare. So far, the early results are very encouraging. This type of technology empowers nurses to regain the flexibility to control their own schedules and income, and those facilities who once battled seemingly chronic staff shortages and burnout are now adept at keeping its internal staff happier and more engaged.

Read Chris’s full article on Healthcare Business Today.

IntelyCare Continues Significant Momentum in 2019 with New Client Wins and Company Expansion

Intelligent Workforce Management Company Continues to Grow to Meet Increasing Market Demand for Nurse Staffing Services Across the Nation

QUINCY, Mass.–(BUSINESS WIRE)–IntelyCare, a leading intelligent workforce management solution for post-acute facilities, today announced that it has continued its dramatic growth in the past year, winning client contracts in new states, expanding its footprint in key markets and growing its employee base to help support its expanding business. The company has also experienced a surge in the engagement of nursing professionals interacting with the IntelyCare mobile application.

Healthcare staffing shortages continue to plague the industry. This is especially true for post-acute care and skilled nursing facilities, where there is a competitive market and high demand for qualified nursing professionals. These organizations turn to IntelyCare’s per diem staffing platform to optimize staffing levels and augment their workforces through smart matching of nursing professionals to facility needs. In the past year, IntelyCare expanded its roster of signed clients by 154%, and saw significant market expansion in a number of regions, such as Pittsburgh, in which it experienced a notable 236% market growth. In less than a year’s time, IntelyCare entered into the Greater Cincinnati area (including Dayton) which has grown into the company’s largest market to date. IntelyCare also doubled the number of states in which the company operates; newly adding Florida, Illinois, New Jersey, and Kentucky.

“There is a stark lack of resources in the post-acute healthcare world, and facilities are in need of a workforce management solution that can supply them with the most qualified and skilled nursing personnel to provide their patients with the best possible care,” said David Coppins, IntelyCare’s CEO and co-founder. “IntelyCare provides facilities and nurses with a scheduling platform that works with both parties to meet their most up-to-date needs and availability, resulting in a higher fill rate than traditional agencies. Understanding these unique market needs and delivering an effective support model for these organizations not only helps them maintain optimal staffing ratios to meet quality standards, but it also helps combat larger industry challenges, such as forced overtime and staff burnout.”

The company’s expansion in client partnerships has also led to the achievement of a significant enterprise milestone in 2019: 169% revenue growth across all markets, making it the second year in a row that the company doubled its year over year revenue. To support this exploding client demand, IntelyCare has grown its company as well, increasing its headquarters staff by 50% over the last year, and adding key players to its executive team, including the appointment of John Shagoury, President and Chief Operating Officer; and Dr. Ben Tengelsen who leads the company’s advanced data science organization. IntelyCare has also dedicated resources to accelerating its workforce engagement. As part of this initiative, IntelyCare recently launched a loyalty program within its on-demand mobile app that incents its nursing professionals through awards and recognitions. As a result of this and other technological advancements, user engagement has increased, doubling the number of daily unique check-ins on the app, compared to the year prior.

As it continues to differentiate itself as a market leader in the long-term care and healthcare IT space, IntelyCare has begun to garner distinguished industry accolades and recognitions. In July, the Staffing Industry Analysts named Ike Nnah, IntelyCare’s Chief Technical Officer and co-founder, to its 2019 “40 Under 40” list for his industry leadership and innovative contributions to the staffing and workforce solutions ecosystem. Among other significant credits, The Joint Commission recently awarded IntelyCare the “Gold Seal of Approval® for Health Care Staffing Services” for its commitment to compliance, which reflects the organization’s dedication to providing the highest level of safe and quality patient care. Additionally, Healthcare Tech Outlook named IntelyCare as one of the “Top 10 Long-Term Care Solution Providers – 2019,” recognizing the company as a premier long-term care technology leader at the forefront of tackling industry challenges.

About IntelyCare
IntelyCare is an intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealthLeerink Revelation PartnersLongmeadow Capital, and healthcare entrepreneur Bill Mantzoukas. For more information on its industry-changing solution, please visit


Antonia Rutter
Aria Marketing for IntelyCare
(617) 332-9999 x 209