How to be a better nurse with IntelyCare

How to be a better nurse with IntelyCare

Nurses are rock stars. They work long shifts at odd hours, extending compassionate, patient care, even in the most challenging situations. IntelyCare is here to take care of those who take care of everyone else, and we’re driven to offer nurses healthcare’s best working experience. But what does it take to be a better nurse at IntelyCare?

Here are some key tips to help you succeed as an IntelyPro.

Better nurses pick up – and complete – shifts.

It probably doesn’t need explaining, but the more shifts you work, the more money you make! But another benefit to picking up and completing more shifts is the experience you gain. Every shift is a new learning opportunity, as well as a chance to build connections with new facilities. Both can help you become a better nurse. Our facilities love when they get to know their IntelyPros. When they know you, facilities can be confident that you will provide the best care possible for their patients.

Better nurses arrive on time – every time.

Our favorite IntelyPros are the ones that show up on time, every time. When working at a new facility, IntelyPros should make sure they arrive a few minutes before their shift. This allows you ample time to meet your supervisor, check in, and settle into your shift assignment. Arriving a bit earlier than your shift start time makes a world of difference for our IntelyPro’s experience. And, in general, being early for shifts can give you a better understanding of facility’s environment, which can help you provide better care, and be a better nurse to your patients.

Better nurses pay attention to detail.

Careful attention to detail isn’t only necessary for reading a patient’s chart; it’s also vital to adhere to the protocol of the facilities you work in. That means checking your profile for facility notes before your shift with IntelyCare. It’s also important to ensure you are up to date on required tests and immunizations, and check in with supervisors if you have a question about facility protocol.

Better nurses communicate well.

At IntelyCare, it’s important that we establish a clear line of communication between our team and our IntelyPros. IntelyCare is here to be your ally and advocate. Questions, concerns, or feedback that you have about your shifts or facilities are always welcome. We also know that communication is a two-way street. We promise to keep you in the loop as we grow and improve our experience, and will continue to inform you when we have updates. When in doubt, ask questions. Questions help us learn to become a better resource for you, and can help you become an even better nurse.

Better nurses provide compassionate care.

Nurses do what they do because they love helping others – so this step is an easy one. But in high stress or frustrating situations, it can be hard to keep your cool. Just know that even in the face of a challenging shift, remember that you are appreciated by your patient, the facility, and us. Thank you for providing care with a smile, even on the toughest days!

Are you ready to be a part of the future of nursing? Apply today to start building your perfect schedule.

How to Give an Amazing Nursing Handoff

Nurses must care for patients 24 hours a day, yet no one works a 24-hour shift. In order to ensure the patient’s safety and promote excellent care, communication between shifts is of paramount importance. Yet few nurses learn how to give report in a manner that ensures the transfer of critical information. Here’s how to make your shift report complete, accurate and excellent.

Styles of Report

There are several different styles of nursing report. In one, the team leader or manager collects information from the nurses caring for a group of patients and gives a verbal report to the entire oncoming nursing team. In another, individual nurses report to the nurse who is following them on the next shift. Sometimes reports are taped and at other times they are live verbal reports. A final method of giving  a report is the bedside report. This is usually given by the nurse going off shift to the oncoming nurse. Of all these methods, the least desirable is the taped report, as there is no opportunity to ask and answer questions. This is particularly true when the oncoming nurse has never cared for the patient before and knows nothing of his or her history. The bedside report, however, can be the best of the lot.

Key Components of Nursing Reports

No matter what style of report your organization uses, there are a number of key components that you should practice to ensure the information transfer is complete. They are:

  • Preparation – collect all the relevant data and write it down; do not rely on your memory. Begin this step far enough in advance of the change of shift that you will not be hurried and miss something important. It is often a good idea to take notes for report as you go through the day.
  • Presentation – One excellent way to give report is to present it in the form of a head-to-toe assessment. First, give a brief synopsis of the patient’s medical history and day’s events, including such important factors as surgery, diagnostic studies or changes from the previous shift. Next, cover the findings of your assessments and exams for all body systems. Give the current vital signs and any significant changes during the shift, important lab or diagnostic results, and intake and output. Do not rush through the information – speak clearly and concisely, without slang or jargon.
  • Cover all issues – make sure you touch on the plan of care, any safety issues, upcoming procedures and patient or family education issues.
  • Clarification – When you finish, pause to ask if there are any questions or if anything you said was unclear. Check that you have answered all questions by asking for confirmation.

Benefits of Bedside Reports

The practice of conducting report at the bedside has a number of benefits. First, both nurses have the opportunity to assess the patient and to see the same thing at the same time. Checking capillary refill, dressings or mental status together, for example, ensures that the oncoming nurse has actual experience to know whether the patient’s condition is changing later in the shift. Bedside rounds also help reassure the patient that the oncoming nurse is aware of any concerns and fully informed about the patient’s status. It offers an opportunity for patients and family members to meet a nurse who is new to them and to ask questions. For the oncoming nurse, bedside report helps with prioritizing the patient’s needs. Finally, there is good evidence to indicate that bedside report decreases falls. It also makes patients and family members feel more involved in care and decisions, promotes teamwork between nurses and shifts, and decreases the potential for errors.

No matter how good a nurse you are, if you can’t give a good report, you are letting your patients and team members down. The communication between shifts can either lead to errors and patient harm or ensure that information transmission protects the patient and improves care. The nurse who follows you may be from a temp agency, or may be returning after several days off. He or she may have never cared for your patient. It’s up to you to provide a complete, accurate picture to your colleague with an amazing report.


Chris Caulfield (RN, NP-C), is the Co-founder and Chief Nursing Officer of Intelycare which the fastest growing Per-Diem Nurse Staffing organization in the US. IntelyCare is a technological enhanced platform that was founded in 2016 and now has over over 3,000 IntelyPros (RN, LPN, and CNA employees) serving over 150 healthcare facilities throughout the northeastern US.

Prior to founding IntelyCare, Chris’ past Healthcare experience includes Long Term Care Nursing, Nursing Informatics, Labor Relations, Case Management, and a Urgent Care Nurse Practitioner.

Announcing the 2018 Intelygence Scholarship Winner

Announcing the 2018 Intelygence Scholarship Winner

Every year, around the time of Florence Nightingale’s birthday, the American Nurses Association recognizes and honors nurses across the country by celebrating National Nurses Week. This year’s theme was Inspire, Innovate, and Influence.  As an employer of nurses and nursing assistants, IntelyCare was pleased to celebrate National Nurses Week and those on our team who inspire, innovate, and influence each and every day.

To establish our commitment to our team, IntelyCare was thrilled to introduce our first annual Intelygence Scholarship. This $1,000 award was designed to recognize an IntelyPro who is furthering their education in the field of nursing.   After reviewing dozens of applications, we are pleased to announce the inaugural winner for this award:

The 2018 scholarship goes to Pennsylvania CNA,  Claudeen Nkemakolam!  Here are some excerpts from Claudeen’s submission:

“Being able to care for people in such a personal way is enormously gratifying—the way everyone should feel about their job. My job gives me an opportunity to make a positive impact in the lives of others: helping individuals heal and feel better. My job provides a natural environment for me to showcase my attributes as a compassionate and caring person. My job allows me to grow and develop personally; It teaches me patience, tolerance and empathy.”

“It is not only important to find a job that you love to do, but, it is also important to find a good company to work for. IntelyCare is a great company! The app makes it so convenient to choose shifts. I love the flexibility the company offers. As an employee, I am given complete control of my work schedule. Also, I can keep track of my pay in real time. They value their employees.”

“The financial burden of going back to school is never an easy one, with rising cost of tuition and books. The money from this scholarship will be well spent. It will go towards tuition, books, and other school related expenses. I plan to use my skills and talent as a nurse in the highest capacity. Not only will I strive to become a model nurse, but I also dream of starting a non-profit organization.”

We are thrilled for the opportunity to recognize this fabulous IntelyPro!! Please join me in congratulating Claudeen on being our company’s first winner of this scholarship.  Way to go Claudeen!!

Chris Caulfield RN, NP-C
Chief Nursing Officer and Co-Founder, IntelyCare

Cincinnati Welcome Event Recap

Last Friday, IntelyCare hosted a free welcome event at the Montgomery Inn – Boathouse to open our newest market in Cincinnati, Ohio. It featured a nursing comedy speech by Terry Foster RN, hors d’oeuvres, drinks, and a chance to meet the founders and teammates at IntelyCare. If we missed you at the event, or if you’d like to learn more about IntelyCare in Cincinnati, please email our Chief Nursing Officer, Chris Caulfield.

A big thank you to all who attended the event. Scroll through the images below to see more from the event!

Self-Care Of Nurses To Prevent Work-Fatigue Syndrome

As much as we want to portray a “superhero” persona to the public, nurses are mortal beings who are also capable of experiencing wear and tear of the body. The job itself is hailed as one of the most dangerous jobs because of the many elements that a nurse encounters in their working environment. Some of these factors include strenuous and physical exertion on the job, work hazards like getting exposed to diseases, radiation, and surgical smoke, combative and aggressive patients and their demanding and impatient families. Nurses also experience stress concerning their employment status and relationship with colleagues and the administration they are working with. Understaffing concerns and the increased rate of turnovers in hospitals and nursing homes  leave nurses in a state of fatigue and dissatisfaction in their work. To overcome the implications of stress, nurses should be able to practice the art and skills of self-care. As soon as these skills are practiced, it can help to lessen the effects and seriousness of the negative implications of their work, enhance their dealings with other people in the workplace, and gives a positive outlook in their daily working lives.

Work-Fatigue Syndrome

Everybody gets tired from work especially after a very tiring day. The endurance of the body is only limited to a certain number of hours until the energy levels wear down and the body feels the effects of work. Persons who work and deal with emergency and life-threatening situations are much prone to suffer from the work-related fatigue compared to those who are employed in regular work environments. As an example, healthcare professionals are cited to have an increased risk of work-related hazard and can experience work-fatigue syndrome as much as soldiers in the battlefield.

Unlike doctors and other ancillary staff, nurses stay with the patients and their families most of the time. This condition alone already places the nurse in a stressful situation due to the many tasks that they need to implement to the patient. Studies revealed that nurses who are exposed extensive work-related stress can suffer from burnout and psychological imbalance (Smith-Miller, Shaw-Kokot, Curro, & Jones, 2014). These effects on the nurse can lead to some further serious complications such as compromising patient safety secondary to errors in nursing care practice, medication safety administration, documentation errors, and even interpersonal relationship of the nurse with other members of the healthcare team (Martin, 2015). As such, there are also many research on how to help nurses lessen the burden of their clinical work and focus more on the self first before taking care of others.

It’s Not Being Selfish

You cannot give what you do not have. This old time saying proves everything about nursing and other service-oriented profession. One must remember that to be effective and successful in your chosen career, you must entail enough preparations – intellectually, physically, emotionally, and psychologically. Failure to do so can lead to being unprepared and can compromise your skills and performance in doing your job. Taking care of oneself first is not selfishness. In fact, this just proves that you value your work more and by doing the necessary self-care allows you to offer more of yourself. The following strategies can help in minimizing stress on the job and helps with taking of yourself both in mind and body.

Apply The Nursing Process

Nursing process is not only for patients. You can also utilize this approach in solving your self-care deficit problems. The first thing that should be done is to conduct a thorough assessment of yourself:

  • Do you always feel tired? Are you having more tired days now compared to your previous experiences?
  • Are you gaining or losing weight?
  • Do you have trouble in sleeping?
  • Are you committing mistakes on the job?
  • Are you feeling inadequate in your present work?
  • Do you encounter personal or work-related confrontations?
  • Do you have more time in work than spending personal time?
  • Are you always not present in family and friends’ celebrations?
  • Do you feel stagnant in your present job?
  • When was the last time you have taken a long vacation?

The questions posted above will give you a head start on how to examine your present situation. It is not a standardized questionnaire that can diagnose whether you lack self-care or not, rather a simple introjection of thoughts and feelings about how you are doing with your present work. If most of the questions here are answered with a yes, then it is time to pause and plan for your self-care interventions. As you go along, some strategies can be effective while some are not. You can gauge the effectiveness of every strategy if there are some improvements in your work and wellness state. Otherwise, your evaluation will tell you to do away with this method and look for alternative ways to help you with self-care practices.

Helpful Strategies

Physical Dimension. In this aspect, the focus would be your eating and sleeping habits as well as physical strength and endurance. Incorporate healthy meals into your daily food intake. Don’t rely much on the vending machine for your breakfast, lunch or dinner. Get enough rest before your shift starts. A 2-hour sleep before your work-schedule can boost one’s energy. Power naps are also proven ways to restore energy, but you need to check the policy of the administration if they allow short time breaks for sleeping while on the job. You don’t need to enroll in an exclusive gym to get enough exercise. You can apply simple exercise regimen even while at work. Park your car far from the employee’s entrance to give you ample time to walk. If your workplace is just near to your place, it is better to walk than commute.

Psychological Dimension. Mental clarity is achieved if the senses and brain functioning are well-rested. Experts recommend exploring a hobby or engage oneself in travel and adventure. Our five senses need a break from the routinely activities. Travel to new places and discover wonderful sights, taste new dishes, indulge in long massages, and bask in many variations of aromatherapy.

Final Words

There are many other ways that nurses can help themselves in attaining physical and mental wellness to help them with their work and prevent from succumbing in work fatigue syndrome. All it takes is the commitment and determination to partake in self-care routines and get connected with the outside world other than work alone.


Martin, C. J. (2015). The effects of nurse staffing on quality of care. MedSurg Nursing24(2), S4-S4.
Smith-Miller, C. A., Shaw-Kokot, J., Curro, B., & Jones, C. B. (2014). An integrative review: fatigue among nurses in acute care settings. Journal of Nursing Administration44(9), 487-494.


Chris Caulfield (RN, NP-C), is the Co-founder and Chief Nursing Officer of Intelycare which the fastest growing Per-Diem Nurse Staffing organization in the US. IntelyCare is a technological enhanced platform that was founded in 2016 and now has over over 3,000 IntelyPros (RN, LPN, and CNA employees) serving over 150 healthcare facilities throughout the northeastern US.

Prior to founding IntelyCare, Chris’ past Healthcare experience includes Long Term Care Nursing, Nursing Informatics, Labor Relations, Case Management, and a Urgent Care Nurse Practitioner.

Awesome IntelyPros

Being a care provider can sometimes feel like a thankless job. Hard work is put into every shift, and it is common to feel as if you are not getting the recognition you deserve.

IntelyCare wants to change that.

Oftentimes, an IntelyPro does something that really stands out from the crowd. They go above and beyond their call of duty to lend an extra hand and show their dedication to their profession in a way that is far beyond what is expected of Untitled designthem.

To recognize our Awesome IntelyPros, we will be giving them a shout out on our social media channels, as well as a $50 gift card.

Keep up the great work, and stay tuned for heartwarming stories about our Awesome IntelyPros.

Chris Caulfield (RN, NP-C), is the Co-founder and Chief Nursing Officer of Intelycare which the fastest growing Per-Diem Nurse Staffing organization in the US. IntelyCare is a technological enhanced platform that was founded in 2016 and now has over over 3,000 IntelyPros (RN, LPN, and CNA employees) serving over 150 healthcare facilities throughout the northeastern US.

Prior to founding IntelyCare, Chris’ past Healthcare experience includes Long Term Care Nursing, Nursing Informatics, Labor Relations, Case Management, and a Urgent Care Nurse Practitioner.