This GivingTuesday, IntelyCare Supports the Long-Term Care Nursing Education Foundation

This GivingTuesday, IntelyCare Supports the Long-Term Care Nursing Education Foundation

This GivingTuesday, we have decided to give back to a cause that is so near and dear to us – the Long-Term Care Nursing Education Foundation.

The LTC Nursing Education Foundation – which is the charitable affiliate of the American Association of Nurse Assessment Coordination – positively impacts the lives of 1.4 million people living in nursing homes by providing educational scholarships and research grants for nurses committed to improving the quality of life and care for LTC residents.


What is GivingTuesday?

GivingTuesday is a global generosity movement that happens every year right after Cyber Monday.

GivingTuesday was created in 2012 as a simple idea: a day that encourages people to do good. Over the past seven years, this idea has grown into a global movement that inspires hundreds of millions of people to give, collaborate, and celebrate generosity.

We think there’s no better way to kick off the season of giving than by giving back to those in need!


Why we give.

The long-term care setting has some of the highest instances of burnout among nursing professionals, due, in part, to the nationwide nursing shortage, which is only going to continue to worsen in the coming years with the nation’s aging population. 

Providing educational opportunities for nursing professionals can help them grow in their field, and encourage them to thrive in the long-term care setting. We hope that opportunities like the ones provided by the Long-Term Care Nursing Education Foundation can help drive more nursing professionals into the long-term care setting, improve the working environment, reduce nurse burnout, and ultimately, enable nursing professionals to provide the best care possible to their patients. 

We could continue to list out all the reasons why we support the Long-Term Care Education Foundation, but who better to tell you than the co-founders of IntelyCare?

Watch the short video below to hear co-founders Chris Caulfield, RN, NP-C, David Coppins, Ike Nnah, and Prince Nnah explain why this charity means so much to them.



Does your facility need help with your staffing needs? Request a demo with a member of our sales team for a walk-through of our intelligent solution.

IntelyCare was created by nurses, for nurses. We’re here to take care of those who take care of everyone else; our staffing solution gives nurses the opportunity for a better, more flexible schedule to help reduce nurse stress. Apply today to join the future of nursing.

The Future of Staffing: Four Key Takeaways from the SIA Healthcare Staffing Summit

The Future of Staffing: Four Key Takeaways from the SIA Healthcare Staffing Summit

Staffing Industry Analysts hosted their annual Healthcare Staffing Summit this November, which brought together industry experts to share perspectives on what’s trending in healthcare staffing, and predictions for the future of the industry. Our executive team was fortunate to attend this one-of-a-kind event to learn from and network with some of the key leaders in the healthcare staffing space.

So, what’s the state of healthcare staffing? And where is the industry heading?

Here are our key takeaways:

Post-acute care is heating up.

There is a noticeable push to move care from hospitals to the less expensive post-acute space. We can expect a big surge in outpatient settings and other post-acute care locations. Home health care is also being emphasized for the same reason – but recruiting is consistently a struggle in this space. We predict growing pains when it comes to credentialing for these services as they try to expand.


Staff retention remains a major challenge across the industry.

Companies that will succeed in retaining their staff are the ones that truly make an effort to engage, recognize, reward and appreciate their employees.

In-app staffing technologies have the unique opportunity to meet employees where they are – their phones – and engage with them via push notifications, and even reward them for completing tasks like picking up a shift or updating their profile. Gamifying the employee experience is one way staffing agencies can keep their employees coming back for more shifts.

But the ultimate tool to retention is simple; treat your employees right. Let them know they are more than just a number, and they will stick around and do great work for you.


Tech-enabled healthcare staffing is finally getting some recognition.

Trusted Healthcare, Nomad, and IntelyCare were all mentioned as technology disruptors, but the general understanding of how technology can impact the staffing industry remains narrow.

Based on the presentations we heard and the conversations we had, it sounds like some legacy staffing agencies plan to build and implement technology around their existing staff and processes.

In contrast, at IntelyCare, we have created new processes and created positions for our people around the technology that we’ve built from the ground up. Only time will tell, but we foresee that these legacy agencies will struggle to keep up if they use technology as a band-aid.


Technology will help to put people first.

“Technology when you want it. People when you don’t.” – Lars Asbjornsen, the SVP of Marketing at Upwork.

That quote really resonated with us.

With the emergence of technology in an industry that still relies so heavily on manual transactions like calls and emails, it can be difficult to envision how a company might impart a personal touch when interactions are self-service, or how facilities and healthcare workers could possibly manage to submit and pick up shifts, respectively, all with the touch of a button. With all that automation, how do you make a client, or a member of your staff, feel like more than just a number?

Our answer?

Technology doesn’t have to replace the human touch – it just has to replace and improve upon outdated processes – like playing phone tag with multiple agencies to fill a gap in care. With a tech-enabled staffing platform like IntelyCare, we can replace the laundry list of agencies facilities are forced to rifle through and call every time they need to fill a shift – and instead, they can simply push a button to request a shift, and let the algorithms match their shifts to quality healthcare professionals (at a high fill rate).

As consumers, we don’t need more human interactions, we need quality human interactions. With technology, we can speed up some processes that are pain points for clients and employees – and make their experience better than ever.


Final thoughts…

Looking for the silver bullet to take staffing to the next level? Technology is a step in the right direction, but it needs to be the right technology, implemented in the right way if you want to actually make your operations more efficient and keep your clients and employees happy.

At the core, healthcare staffing success has always and will always boil down to getting the right person to the right place, at the right time and at the right cost. If you can deliver that to your clients at the highest level of customer service, you’ll succeed.

Does your facility need help with your staffing needs? Request a demo with a member of our sales team for a walk-through of our intelligent solution.

IntelyCare was created by nurses, for nurses. We’re here to take care of those who take care of everyone else; our staffing solution gives nurses the opportunity for a better, more flexible schedule to help reduce nurse stress. Apply today to join the future of nursing.

Five Tips to Nail Your Nursing Interview

Five Tips to Nail Your Nursing Interview

By Melanie Mathews, Director of Market Development


Whether you are a seasoned nurse, or you have just completed your nurse aide training, preparing for a job interview can be nerve-wracking and intimidating for anyone. Here are five tips to help you boost your interviewing confidence and nail your nursing interview!

Tip #1: Be on Time

Whether your first interview is a phone screen or an on-site interview, make sure you are on time. For phone interviews, make sure you are waiting by the phone so you can answer promptly, and for on-site interviews, plan to the facility early to leave breathing room for traffic and other unknown variables. Reliability is essential in the healthcare industry, so it is critical that you set the right impression.

Tip #2: Do Your Research

Whether or not you applied through a job board or you were referred by a friend, you want to ensure that you have done some research about the employer’s background and be able to identify why you have chosen to interview at the organization. Understanding the mission and being aware of recent awards and recognitions can provide you with some easy talking points throughout the interview.

While every nursing role is different, most nursing interviews have some questions in common. Researching some common nursing interview questions and preparing answers is a great way to practice.

Tip #3: Be Honest

Your interviewer will likely ask you some challenging questions during your nursing interview that you should be prepared to answer honestly. Not knowing an answer to a question is completely acceptable and your potential employer will value your honesty.

You should also be ready to answer questions as it relates to your education, employment background, clinical nursing experience, and your future goals. There’s no one who knows you better than you, so this part should be easy!

Tip #4: Tell Your Story

Why did you get into nursing? We bet you have heard this before! Be prepared to answer this during any interview. Highlight your strengths and pull from any previous personal experiences that have molded you into the nursing professional that you are today. Everyone loves stories – so if you can tell a story about your journey to become a nursing professional, even better.

Tip #5: Ask Questions

We can’t stress this enough! Take time before your nursing interview to prepare some thoughtful questions. Without fail, interviewers will ask you if you have questions at the end of the interview – this is to gauge your level of interest in the role and your preparedness for the interview, so make sure to have a few questions ready.

This is potentially your new job – so show your interviewer that you want to know as much about the role as possible.

Bonus Tip: Breathe.

We know – you want to land this nursing job, and interviews can be nerve-wracking. At the end of the day, your experience and credentials matter, but so does your preparation, poise, and personality. Putting in the work to research and prepare for your nursing interview will boost your confidence and showcase to your interviewer that you are invested in this job. So, take a deep breath, follow these tips, and knock that interview out of the park!

Are you looking for a job in nursing? As the fastest growing nurse staffing agency in the country, we’re always looking for passionate nursing professionals to join our team! Plus, our staffing solution gives nurses the opportunity for a better, more flexible schedule, so you can achieve the work-life balance you deserve.

Want to learn more? Apply today.

IntelyPro Spotlight Series: Jenelle Nachtrab, RN

IntelyCare Spotlights Massachusetts Registered Nurse, Jenelle Nachtrab.

Jenelle Nachtrab, RN, enjoying skiing when shes not working for IntelyCare

We have a great team of IntelyPros across the US, and we enjoy highlighting the incredible work that they do.

Choosing Jenelle Nachtrab, a registered nurse from Massachusetts, for our next spotlight was a no-brainer.

Jenelle has demonstrated to us that she is not only a great IntelyPro because she works hard and shows up to shifts on time – she’s also an incredibly compassionate nurse. A few weeks ago, one of the supervisors at a facility we work with gave us a call just to tell us how impressed they were with the care and compassion Jenelle shows to her patients. We enjoyed getting to know her, and we think you will, too!

Thanks for agreeing to participate in our IntelyPro Spotlight series, Jenelle! To start, can you tell us what made you decide to become a Registered Nurse?

I’ve always wanted to be a nurse – it’s really all I’ve ever wanted to do. My mother and both of my grandmothers were nurses as well, so growing up with all of them being nurses had a tremendous influence on me.

That’s great! What do you love most about being a nurse?

I enjoy connecting with new people and helping them heal. I have a special affinity for geriatric patients in particular – they always have a story to tell, and they’re more than happy to share their wisdom with you.

How long have you been a nurse?

10 years.

What do you enjoy most about working at IntelyCare?

The freedom – I like that I can pick up shifts when I want and choose where I want to work. If I don’t want to work weekends, I don’t have to.
Part of what was difficult being a full-time staff member somewhere was having to work a lot of holidays and weekends. I transitioned away from my full-time job in January, and that’s when I started working for IntelyCare.

IntelyCare has also allowed me to travel – I make my own schedule, so I can travel to new places without having to worry about coverage.

We love to hear that. What advice would you give to someone just starting out as a nurse?

I have been able to train a lot of new grads, and they’re always so nervous starting out. It’s important to not let a hard shift get to you – thick skin just comes with time.
I also think it’s so important, for new nurses and experienced nurses alike, to not be afraid to ask questions. I still ask questions all the time – even after ten years, I’m always learning, too. At the end of the day, if you don’t ask questions, you leave room for error.

That’s fantastic advice! Last question: what do you like to do when you’re not working?

My husband and I really enjoy skiing – this past year we were able to travel to ski in Canada, and we also hit up mountains in Utah, Vermont, and New Hampshire!

IntelyCare provides you with the flexibility to choose when and where you work. Want to take control of your schedule? Apply today to start earning! 

IntelyCare Spotlight: Meet Vice President of Operations, Mike Clericuzio

IntelyCare Spotlights Mike Clericuzio, Vice President of Operations

Mike Clericuzio, VP of Operations

Mike Clericuzio and his team are at the center of the IntelyCare universe – they make sure that our IntelyPros and clients have someone to answer their questions, 24/7. They are also the drivers of quality on our team – the quality of our communication and the quality of our network of IntelyPros hinges on the skill of our Operations team.

We sat down with Mike to help us better understand the immense impact they have on IntelyCare’s success.

Hi Mike – thanks for agreeing to participate in our Spotlight Series.

For anyone who doesn’t quite know what “Operations” actually means, can you walk me through what IntelyCare’s Operations team does?

I oversee the team that interacts with our IntelyPros regularly – they are the ones that make sure IntelyPros’ questions are answered, and we also are the team that drives better service for them.

In the past [IntelyPros] would call in and have long wait times…but we can’t afford that, so we made the investment to expand our operational support. I’m happy to say we don’t have call wait times, and we’ve expanded our availability to 24/7.

We’ve also improved the quality of the network, which was really a two-fold endeavor.

There are situations where we can intervene to help our IntelyPros better understand the needs of our clients – we do a good job helping them to understand their expectations and the responsibility they take on when they pick up a shift.

We also hear IntelyPros’ concerns, whether it’s about something that happened on a shift, about our process, or about our app. We are in a position to take that feedback in and to act on it to improve the services that we provide and, in turn, improve the coverage for our facilities.

It sounds like when we invest in our Operations team, we’re investing in the experience of our IntelyPros and our clients.

Yeah, I feel pretty good that we are moving in that direction. Some of that truthfully is parting ways with IntelyPros who have a hard time meeting our standards – that happens. People work per diem because they need that flexibility, however, my philosophy is if you accept that shift you need to complete it and you need to complete it in a quality way.

That’s why we’ve instituted our rewards program – IntelyLevels – to help IntelyPros understand their actions – positive and negative – impact our facilities and their patients.

It sounds like there is a good deal of nurturing going on as well.

I think we’re trying to be different than other agencies. We’re trying to be very open and available to them. So, when they do call in, I never want them to think they’re a number.

Even when they call in to tell us how we could do better, we listen and have instituted several changes that were actually driven by the feedback from IntelyPros.

IntelyPros have a voice at this company – we respect them, and we need them, and so do our clients. That’s why we’re here.

Have you always worked in Operations?

I’ve been in Operations for over 25 years – in all my roles I’ve always been focused on operations and quality. I know the difference between “fluff” quality – which appeases people for a very short period of time – and the more long-term investment in quality. We have to have the right people that support our clients and our IntelyPros.

I have been doing this for a long time. I have built call teams from scratch and taken them over and created efficiencies that they need to run properly.

For example,  we are implementing a new phone service. It’s a service that will help us improve the quality of our day to day interactions. That’s what we’re continuously looking to do – improve.

I agree – the quality of interaction is so important. I think people want the ease of calling someone on the phone, but they don’t want to wait for 30 minutes to talk to someone, and they want to be able to tell that the person on the other end of the phone actually cares about them.

Yes. And we want to make it easier for them, so they can call us up on the phone and speak to a live agent if they wish, or they can have the more self-service approach, where our phone technology can actually answer questions for them – for instance, confirm a shift start time.

What do you find most rewarding about working with IntelyPros?

What I find rewarding is that we can help them manage their day to day lives.

A lot of our IntelyPros have family situations that require flexibility and it’s nice to see them be able to pick up shifts. Not a lot of companies afford that flexibility to their employees – ours can pick up the shifts they can work, and they’re not obligated to work at times that don’t work for them.

It also has given me a new perspective on the immense support that goes into running a facility. It is really eye-opening when you see the level of staffing they need. I give them a lot of credit.

I’ve had a grandmother in a nursing home and I always thought it worked like clockwork – but there’s a lot of moving parts to make that clock tick and seeing that we can help in that is rewarding for me.

Can you offer any advice to a new IntelyPro to help them be successful?

Know what you’re looking for. If you are looking for that flexibility, it’s there. If you’re looking for a full-time job, it’s there, too.

There are no easy roles – this is no exception. It will be difficult caring for patients that don’t always have all their faculties, but it can also be so rewarding. The first time you put a smile on someone’s face is directly caused by the care that you’re giving – and that will carry you through any challenges the rest of the day.

It’s important to know that there can be more stress related to the types of residents you’re caring for, but that’s balanced by so many rewarding aspects as well.

Last question – when you’re not manning the Operations ship, what do you like to do in your spare time?

I like to golf. And I really love spending time with my family – my two kids are in the older teenager years now and fortunately, they still like to spend time with dad! We’re beach bums, so we like to spend time at the beach.

Thanks, Mike!

What SNFs need to know about CMS’s Patient Driven Payment Model

What SNFs need to know about CMS’s Patient Driven Payment Model

Last July, The Centers for Medicare and Medicaid (CMS) announced a new case-mix classification model, the Patient Driven Payment Model (PDPM). PDPM will take effect beginning October 1, which will be used under the Skilled Nursing Facility (SNF) Prospective Payment System (PPS) for classifying SNF patients in a covered Part A stay.

How will PDPM work?

The PDPM system will effectively overhaul the Resource Utilization Group (RUG-IV) system. While the RUG-IV compensation was driven by volume, PDPM will be based on patients’ care needs. PDPM will utilize six payment components to determine payment:

  • Physical Therapy
  • Occupational Therapy
  • Speech-Language Pathology
  • Non-therapy Ancillary
  • Nursing
  • Non-Case Mix

Patients will be assigned to a Case-Mix Group (CMGs) for each component. For more information on the calculation of reimbursement, you can visit CMS’s PDPM FAQ page.

What will be different?

Payment will now be determined by clinically relevant patient characteristics rather than volume-based measurements, like therapy hours. So rather than relying hevily on therapists to drive reimbursements and, in turn, the patient’s overall care plan, the responsibility will be more in the hands of the nurses, who, as you know, are the front lines of patient care.

This will make payments more specific to the patient – which will more accurately reimburse you for the care you provide to each patient.

What does this mean for my facility?

Your facility will need to do some heavy lifting so that you can benefit from this new system, as the accurate capturing of information will be crucial to your SNF’s success.

Under the RUG-IV, only 20 fields were expected to be filled, but now Minimum Data Set (MDS) coordinators will be asked to fill 161 fields using precise ICD-10 codes for patient diagnoses.

Even if you have already participated in an initial 5-day MDS assessment, patient characteristics can change over time. Experts suggest that an Interim Payment Assessment (IPA), which is performed after an initial assessment, can be the best way to capture a change in patient characteristics when a patient’s condition has changed so that you can maximize your reimbursement potential.

Some instances where an IPA may be helpful:

  •  Non-Therapy Ancillary (NTA)
  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • Nursing

Here is a helpful article that summarizes the strategies for implementing an IPA.

PDPM is swiftly approaching. What to remember as you prepare for October 1.

Coding will be a key skill moving forward. CMS has not specified a required coding program, but facilities should consider taking steps to ensure providers have some ICD-10 code expertise, and perhaps even offer incentive to providers to earn some professional coding credentials. Experts suggest a Certified Inpatient Coder credential through the American Academy of Professional Coders (AAPC.)

Nurses will now quarterback reimbursements. Therapy hours are no longer the key driver of reimbursements, so therapists, in turn, will no longer dictate a resident’s overall care plan. Your nurses may also take on the additional reimbursement paperwork – as an accurate record of resident diagnoses will be vital to accurate Medicare compensation. Make sure you are properly supporting your nursing staff through safe staffing practices.

We are here for you. While CMS’s ultimate goal with this transition from RUG-IV to PDPM is meant to improve patient care, increase the accuracy of reimbursements, and remove some of the administrative burdens on SNF providers, we know that implementing radical changes to your facility’s processes will significantly impact your day-to-day. Remember that you have a resource in us – if you’d like to have a conversation about how we can best suit your needs in light of these changes, let us know.


Does your facility need help with your staffing needs? Request a demo with a member of our sales team for a walk-through of our intelligent solution.

IntelyCare was created by nurses, for nurses. We’re here to take care of those who take care of everyone else; our staffing solution gives nurses the opportunity for a better, more flexible schedule to help reduce nurse stress. Apply today to join the future of nursing.