Robyn Grover started her work with IntelyCare as a recruiting and credential specialist, where she interviewed prospective IntelyPros, helping them through the credentialing process and onto their first shift. When the team started to expand, her role did, as well. “In a year, my job has evolved a lot.” Now, she’s the manager of IntelyPro recruiting for the Northeast region, where she leads the recruiting for 11 different states helping IntelyPros fill their shifts there.
“I work very closely with Twiggy, she’s my best friend, and we’ve built a team of awesome recruiters that make sure IntelyPros get to their first shift and take shifts available to them.”
Before her time at IntelyCare, she got her degree in psychology from Salem State. “I got my first job in a pharmacy where I gained experience in healthcare and customer service. I also worked in a corporate office for dialysis facilities. From that job, I gained valuable experience in the long-term care industry.”
After working in the Massachusetts area for a while, Robyn needed a change of scenery. “I moved to Florida and lived down there for a little bit. I worked for a non-profit called The Council on Aging, continuing my work in the long-term care space. But I realized that I missed home, so I came back to Massachusetts where I found IntelyCare.”
Robyn is particularly drawn to working in the healthcare space. “I knew I wanted to work in places that care for people who need it. So I’ve always felt rewarded when I can help people help others. And it helps that it satisfies both my human and scientific interests.”
When the COVID-19 Pandemic hit, how did it impact you and your role with IntelyCare?
When the COVID-19 pandemic began, IntelyCare had to work hard to support the IntelyPros that risked their lives to provide care. “I’m proud to support those brave nursing professionals through the peak-pandemic period.”
Robyn is thankful to have such a great team of women around her to help each other grow and thrive.
“This is the first company I’ve worked for that truly hears my voice. I tell people that this is the best job I’ve ever had. I’m encouraged to recommend changes that would make my job more efficient or suggest improvements to the IntelyPro experience. I didn’t think that I could do that a year ago. It’s hard to do that as a woman in business and it’s nice to be at a company that encourages me to speak my mind and use my voice.”
Twiggy set an example for Robyn to speak up and advocate for herself and for the IntelyPros she helps every day. “Twiggy is down to earth. She taught me how to talk to IntelyPros and support them on a career and personal level.”
“My favorite part about working with IntelyPros is getting them to their first shift. Sometimes they aren’t sure if they have everything they need so I’m happy to answer any questions they have.”
So what should IntelyPros expect on their first shift?
“Shift details are always available in the app. It tells them where they need to go and what they need to bring. A charge nurse or supervising nurse checks them in when they arrive. They’ll also need clean scrubs, a photo ID, and closed-toed shoes. From there, the charge nurse will give them instructions on where to go and what to do. But before they get there, the app tells them everything they need to know, like what building to go to and if they need to check-in at a front desk or somewhere else.”
There’s a moment that stands out to Robyn that encapsulates why being an IntelyPro Champion is the most rewarding job she’s had.
“I was explaining to prospective IntelyPro about the freedom and flexibility she’ll have with us, along with the great pay and benefits that we offer. I held her hand through the whole process. She had a hard time uploading her documents, so I got her information uploaded for her. It was another source of income that she needed, and I can’t even begin to describe how rewarding it felt to say, ‘you’re going to have a paycheck next Friday.’ She was ecstatic. And honestly, so was I. I check her profile every once in a while to make sure she’s still working. I knew after that experience that this was the right place for me.”
Whether Robyn helps IntelyPros get to their first shift or advocates for herself in the workplace, she makes sure to ask questions and encourages others to do the same.
So what advice do you have for new members of your team?
“I always say these words to new people on my team: ‘You’re allowed to be new.’ When you start a new job, you don’t want to feel incompetent. But in reality, asking questions helps speed up the learning process. So I tell new team members that if they see something to improve upon, give us feedback, whether it’s in the training process or something that improves the IntelyPro experience. Maybe it’s something we overlook, but fresh eyes see.”
When Robyn isn’t assisting IntelyPros and boosting confidence in new team members, she has many hobbies that give her a chance to relax and reset.
What do you do to unwind and relax when you’re not at work?
“I started hiking a few years ago. I’ve been going up to the White Mountains in New Hampshire on weekends to get fresh air and to decompress. It feels like a vacation to go up there and breathe for a minute. I recently hiked Diana’s Bath and Lockes Hill Trail. Both were out-of-this-world, beautiful. The other hiking trail I recommend is Halibut Point State Park in Rockport, Massachusetts. As long as there’s no snow, you can find me on a hiking trail.”
Robyn is an avid chef too! “My grandmother was a great cook. I think that’s where I get it from. Before she passed away, she left me a cookbook of her recipes. But when I’m not using my grandmother’s cookbook, I follow a chef who runs a cooking blog. Her recipe for Chicken Parmesan Meatballs is delicious! If you’re looking for a new recipe, I recommend that one. With all the new cookware in the kitchen, I’m slowly becoming a self-taught chef… However, I still can’t get a burger right, and I don’t know why! I made one a few months ago and it was horrific! I can’t seem to get a burger right, but at least I can braise a short rib!”
With her sense of compassion and adventure (and a sense of humor), whether it’s hiking a new trail, making a new dish, solving a new problem for IntelyPros, or lending a helping hand and a listening ear to them, Robyn exemplifies what it means to be an IntelyPro Champion. We’re lucky to have Robyn with us, helping improve the lives of our nursing professionals each day.