The Future of Staffing: Four Key Takeaways from the SIA Healthcare Staffing Summit

The Future of Staffing: Four Key Takeaways from the SIA Healthcare Staffing Summit

Staffing Industry Analysts hosted their annual Healthcare Staffing Summit this November, which brought together industry experts to share perspectives on what’s trending in healthcare staffing, and predictions for the future of the industry. Our executive team was fortunate to attend this one-of-a-kind event to learn from and network with some of the key leaders in the healthcare staffing space.

So, what’s the state of healthcare staffing? And where is the industry heading?

Here are our key takeaways:

Post-acute care is heating up.

There is a noticeable push to move care from hospitals to the less expensive post-acute space. We can expect a big surge in outpatient settings and other post-acute care locations. Home health care is also being emphasized for the same reason – but recruiting is consistently a struggle in this space. We predict growing pains when it comes to credentialing for these services as they try to expand.


Staff retention remains a major challenge across the industry.

Companies that will succeed in retaining their staff are the ones that truly make an effort to engage, recognize, reward and appreciate their employees.

In-app staffing technologies have the unique opportunity to meet employees where they are – their phones – and engage with them via push notifications, and even reward them for completing tasks like picking up a shift or updating their profile. Gamifying the employee experience is one way staffing agencies can keep their employees coming back for more shifts.

But the ultimate tool to retention is simple; treat your employees right. Let them know they are more than just a number, and they will stick around and do great work for you.


Tech-enabled healthcare staffing is finally getting some recognition.

Trusted Healthcare, Nomad, and IntelyCare were all mentioned as technology disruptors, but the general understanding of how technology can impact the staffing industry remains narrow.

Based on the presentations we heard and the conversations we had, it sounds like some legacy staffing agencies plan to build and implement technology around their existing staff and processes.

In contrast, at IntelyCare, we have created new processes and created positions for our people around the technology that we’ve built from the ground up. Only time will tell, but we foresee that these legacy agencies will struggle to keep up if they use technology as a band-aid.


Technology will help to put people first.

“Technology when you want it. People when you don’t.” – Lars Asbjornsen, the SVP of Marketing at Upwork.

That quote really resonated with us.

With the emergence of technology in an industry that still relies so heavily on manual transactions like calls and emails, it can be difficult to envision how a company might impart a personal touch when interactions are self-service, or how facilities and healthcare workers could possibly manage to submit and pick up shifts, respectively, all with the touch of a button. With all that automation, how do you make a client, or a member of your staff, feel like more than just a number?

Our answer?

Technology doesn’t have to replace the human touch – it just has to replace and improve upon outdated processes – like playing phone tag with multiple agencies to fill a gap in care. With a tech-enabled staffing platform like IntelyCare, we can replace the laundry list of agencies facilities are forced to rifle through and call every time they need to fill a shift – and instead, they can simply push a button to request a shift, and let the algorithms match their shifts to quality healthcare professionals (at a high fill rate).

As consumers, we don’t need more human interactions, we need quality human interactions. With technology, we can speed up some processes that are pain points for clients and employees – and make their experience better than ever.


Final thoughts…

Looking for the silver bullet to take staffing to the next level? Technology is a step in the right direction, but it needs to be the right technology, implemented in the right way if you want to actually make your operations more efficient and keep your clients and employees happy.

At the core, healthcare staffing success has always and will always boil down to getting the right person to the right place, at the right time and at the right cost. If you can deliver that to your clients at the highest level of customer service, you’ll succeed.

Does your facility need help with your staffing needs? Request a demo with a member of our sales team for a walk-through of our intelligent solution.

IntelyCare was created by nurses, for nurses. We’re here to take care of those who take care of everyone else; our staffing solution gives nurses the opportunity for a better, more flexible schedule to help reduce nurse stress. Apply today to join the future of nursing.

Five Tips to Nail Your Nursing Interview

Five Tips to Nail Your Nursing Interview

By Melanie Mathews, Director of Market Development


Whether you are a seasoned nurse, or you have just completed your nurse aide training, preparing for a job interview can be nerve-wracking and intimidating for anyone. Here are five tips to help you boost your interviewing confidence and nail your nursing interview!

Tip #1: Be on Time

Whether your first interview is a phone screen or an on-site interview, make sure you are on time. For phone interviews, make sure you are waiting by the phone so you can answer promptly, and for on-site interviews, plan to the facility early to leave breathing room for traffic and other unknown variables. Reliability is essential in the healthcare industry, so it is critical that you set the right impression.

Tip #2: Do Your Research

Whether or not you applied through a job board or you were referred by a friend, you want to ensure that you have done some research about the employer’s background and be able to identify why you have chosen to interview at the organization. Understanding the mission and being aware of recent awards and recognitions can provide you with some easy talking points throughout the interview.

While every nursing role is different, most nursing interviews have some questions in common. Researching some common nursing interview questions and preparing answers is a great way to practice.

Tip #3: Be Honest

Your interviewer will likely ask you some challenging questions during your nursing interview that you should be prepared to answer honestly. Not knowing an answer to a question is completely acceptable and your potential employer will value your honesty.

You should also be ready to answer questions as it relates to your education, employment background, clinical nursing experience, and your future goals. There’s no one who knows you better than you, so this part should be easy!

Tip #4: Tell Your Story

Why did you get into nursing? We bet you have heard this before! Be prepared to answer this during any interview. Highlight your strengths and pull from any previous personal experiences that have molded you into the nursing professional that you are today. Everyone loves stories – so if you can tell a story about your journey to become a nursing professional, even better.

Tip #5: Ask Questions

We can’t stress this enough! Take time before your nursing interview to prepare some thoughtful questions. Without fail, interviewers will ask you if you have questions at the end of the interview – this is to gauge your level of interest in the role and your preparedness for the interview, so make sure to have a few questions ready.

This is potentially your new job – so show your interviewer that you want to know as much about the role as possible.

Bonus Tip: Breathe.

We know – you want to land this nursing job, and interviews can be nerve-wracking. At the end of the day, your experience and credentials matter, but so does your preparation, poise, and personality. Putting in the work to research and prepare for your nursing interview will boost your confidence and showcase to your interviewer that you are invested in this job. So, take a deep breath, follow these tips, and knock that interview out of the park!

Are you looking for a job in nursing? As the fastest growing nurse staffing agency in the country, we’re always looking for passionate nursing professionals to join our team! Plus, our staffing solution gives nurses the opportunity for a better, more flexible schedule, so you can achieve the work-life balance you deserve.

Want to learn more? Apply today.

IntelyCare Raises $10.8M to Cure Nationwide Nursing Shortage with Intelligent Workforce Management

Smart Matching of Nurses and Local Post-Acute Facilities Reduces Burnout, Streamlines Administration and Improves Care

Quincy, Mass. – November 1, 2018IntelyCare today announced a $10.8 million investment to expand development and adoption of its intelligent workforce management solution for post-acute healthcare facilities. The Series A round was led by Leerink Revelation Partners with participation from Longmeadow Capital, previous investor LRVHealth and Bill Mantzoukas, an entrepreneur who has owned and operated a series of skilled nursing facilities. This investment brings IntelyCare’s total funding to $14 million.

Through unparalleled matching technology powered by artificial intelligence (AI), IntelyCare removes the tedious and manual process of scheduling shifts at post-acute healthcare facilities. This is a challenge that facilities nationwide struggle with amid a growing shortage of nursing professionals and increasing demand for care driven by aging Baby Boomers. In fact, the U.S. Bureau of Labor Statistics predicts there will be nearly 1.2 million registered nurse vacancies by 2022, with nurses in home care, long-term care, outpatient and rehabilitation work settings needed most.

“The staffing shortage is a real challenge, and better allocation of nursing professionals – which can be done by giving them more freedom and flexibility to work where and when they want – needs to be part of the solution,” said David Coppins, co-founder and CEO of IntelyCare. “As a company that brings nursing professionals and healthcare facilities together to align their mutual interests, IntelyCare is a true partner for both sides that can ease administrative burdens, create a better work-life balance and, ultimately, improve patient care.”

With mandated staffing levels and a lack of nurses needed for required shifts, filling a schedule is a daily struggle for healthcare facilities. Administrators and schedulers constantly plead with employees to take extra hours and fill empty shifts, and then enlist multiple staffing agencies to fill the remaining gaps in coverage.

“Already overworked nurses are asked to cover multiple weekends per month or pull double-shifts, even at a moment’s notice, and that takes a toll,” said Chris Caulfield, RN, IntelyCare’s co-founder and Chief Nursing Officer. “I’ve seen industry-standard practices constantly lead to burnout and high turnover, especially in post-acute settings, and knew there was better way.”

Freedom and Flexibility, On Demand

IntelyCare enables a healthcare facility to optimize its existing nursing staff and augment it when needed. The company’s deep understanding of nurse and facility needs at a local level – driven by its intelligent matching and pricing engine – provides a seamless solution to staffing challenges with minimal manual involvement. Shifts can be filled in as little as 6 hours in advance, and predictive analytics help forecast potential openings weeks in advance, making it easier to immediately fill shifts once they’re officially posted.

Healthcare facilities pay a flat rate to help them simplify planning and budgeting, and the wages that nurses earn are dynamically priced based on the ease or difficulty of filling a shift – a key component to IntelyCare’s industry-leading fill rates. IntelyCare considers dozens of data elements and more than 600,000 observations – such as past behavior, time or day of shift, medical specialties and certifications, geography, pay rates and familiarity with a facility – to present nurses with the shifts they’re most likely to accept.

IntelyCare gives nursing professionals freedom and flexibility to pick up extra shifts and augment their income when it’s convenient for them, without the prerequisites that staffing firms mandate, such as the number of days or weekends worked per month. They can quickly view a list of open shifts – tailored to their needs, preferences and abilities – on an easy-to-use mobile app. On average, nurses who use IntelyCare open the app on their phone five times per day.

Additional features and benefits that IntelyCare provides include:

  • Automated billing. Nurses check in and out of their shifts on the IntelyCare app, which uses geofencing technology to validate hours worked, and are paid directly from IntelyCare.
  • Worry free audits. Healthcare facilities are regularly required to provide governing bodies with full profiles and credentials of every nursing professional that has worked at their location. IntelyCare’s online dashboard, with real-time workforce insights and downloadable profiles, makes this task quick and accurate.
  • Higher quality nurses. IntelyCare learns about each nurse and facility’s preferences through every interaction and proactively seeks feedback through a rating system, enabling it to improve matching over time. Nurses get to work where they want and facilities get the nurses they value most.

“The temporary staffing market in healthcare is a $17 billion business according to Staffing Industry Analyst, and the biggest problem is that it’s just a temporary solution that puts a Band-Aid on a bigger issue. Instead of filling shifts on a transactional basis, IntelyCare presents a permanent solution and one that will be integral to the administration of healthcare facilities in the future,” said Scott Halsted, managing partner at Leerink Revelation Partners. “IntelyCare’s intelligent matching engine can scale where traditional staffing agencies cannot, and by bringing the nursing profession into the gig economy, will play a critical role in curing the staffing shortage on the horizon.”

As part of this funding round, Halsted has joined IntelyCare’s board of directors. He now sits alongside current board members including David Coppins, IntelyCare’s CEO and co-founder who previously served as president of Virgin Pulse and was co-founder and president of Upromise; Ike Nnah, IntelyCare’s CTO and co-founder who has a decade of experience driving healthcare IT; and Keith Figlioli, general partner at LRVHealth who has nearly two decades of experience investing in and operating digital health companies.

About IntelyCare

IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital and healthcare entrepreneur Bill Mantzoukas. For more information, visit or follow IntelyCare on Twitter at

fama PR for IntelyCare
Mike Reilly, 617-986-5008