IntelyCare Continues Significant Momentum in 2019 with New Client Wins and Company Expansion

Intelligent Workforce Management Company Continues to Grow to Meet Increasing Market Demand for Nurse Staffing Services Across the Nation

QUINCY, Mass.–(BUSINESS WIRE)–IntelyCare, a leading intelligent workforce management solution for post-acute facilities, today announced that it has continued its dramatic growth in the past year, winning client contracts in new states, expanding its footprint in key markets and growing its employee base to help support its expanding business. The company has also experienced a surge in the engagement of nursing professionals interacting with the IntelyCare mobile application.

Healthcare staffing shortages continue to plague the industry. This is especially true for post-acute care and skilled nursing facilities, where there is a competitive market and high demand for qualified nursing professionals. These organizations turn to IntelyCare’s per diem staffing platform to optimize staffing levels and augment their workforces through smart matching of nursing professionals to facility needs. In the past year, IntelyCare expanded its roster of signed clients by 154%, and saw significant market expansion in a number of regions, such as Pittsburgh, in which it experienced a notable 236% market growth. In less than a year’s time, IntelyCare entered into the Greater Cincinnati area (including Dayton) which has grown into the company’s largest market to date. IntelyCare also doubled the number of states in which the company operates; newly adding Florida, Illinois, New Jersey, and Kentucky.

“There is a stark lack of resources in the post-acute healthcare world, and facilities are in need of a workforce management solution that can supply them with the most qualified and skilled nursing personnel to provide their patients with the best possible care,” said David Coppins, IntelyCare’s CEO and co-founder. “IntelyCare provides facilities and nurses with a scheduling platform that works with both parties to meet their most up-to-date needs and availability, resulting in a higher fill rate than traditional agencies. Understanding these unique market needs and delivering an effective support model for these organizations not only helps them maintain optimal staffing ratios to meet quality standards, but it also helps combat larger industry challenges, such as forced overtime and staff burnout.”

The company’s expansion in client partnerships has also led to the achievement of a significant enterprise milestone in 2019: 169% revenue growth across all markets, making it the second year in a row that the company doubled its year over year revenue. To support this exploding client demand, IntelyCare has grown its company as well, increasing its headquarters staff by 50% over the last year, and adding key players to its executive team, including the appointment of John Shagoury, President and Chief Operating Officer; and Dr. Ben Tengelsen who leads the company’s advanced data science organization. IntelyCare has also dedicated resources to accelerating its workforce engagement. As part of this initiative, IntelyCare recently launched a loyalty program within its on-demand mobile app that incents its nursing professionals through awards and recognitions. As a result of this and other technological advancements, user engagement has increased, doubling the number of daily unique check-ins on the app, compared to the year prior.

As it continues to differentiate itself as a market leader in the long-term care and healthcare IT space, IntelyCare has begun to garner distinguished industry accolades and recognitions. In July, the Staffing Industry Analysts named Ike Nnah, IntelyCare’s Chief Technical Officer and co-founder, to its 2019 “40 Under 40” list for his industry leadership and innovative contributions to the staffing and workforce solutions ecosystem. Among other significant credits, The Joint Commission recently awarded IntelyCare the “Gold Seal of Approval® for Health Care Staffing Services” for its commitment to compliance, which reflects the organization’s dedication to providing the highest level of safe and quality patient care. Additionally, Healthcare Tech Outlook named IntelyCare as one of the “Top 10 Long-Term Care Solution Providers – 2019,” recognizing the company as a premier long-term care technology leader at the forefront of tackling industry challenges.

About IntelyCare
IntelyCare is an intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealthLeerink Revelation PartnersLongmeadow Capital, and healthcare entrepreneur Bill Mantzoukas. For more information on its industry-changing solution, please visit


Antonia Rutter
Aria Marketing for IntelyCare
(617) 332-9999 x 209

Healthcare Industry Veteran John Shagoury Joins IntelyCare

QUINCY, MAY 1, 2019 – IntelyCare today announced that John Shagoury has been appointed President & Chief Operating Officer, a newly created position at IntelyCare, an expansion to their executive team. Shagoury joined the company in early February 2019.

Shagoury will assume the responsibility of accelerating growth and market expansion, evolving the company’s offerings, and driving operational excellence as they continue to scale their business and continually enhance their workforce management solution.

“I am extremely excited to join this dynamic team as we continue to bring technology-enabled innovations to an increasingly frustrated marketplace,” said Shagoury. “IntelyCare modernizes the traditionally inefficient and manual process of scheduling shifts at post-acute healthcare facilities; their expertise in post-acute staffing, coupled with their unique approach to workforce management optimization, presents an opportunity to truly reinvent the market.”

Shagoury has a distinctive tenure of executive management, sales and marketing experience in the software and healthcare spaces; prior to this appointment, he served as Chief Executive Officer of Eliza Corporation, a market leading analytics and member engagement services platform serving health insurance organizations. Prior to Eliza he served as President of the Healthcare Division at Nuance Communications, Inc. Prior roles include President of Dragon Systems, President of Kubi Software and President of Corporate Software & Technologies.

“I believe John will bring an integral new dimension to our team,” said David Coppins, IntelyCare’s Co-founder and Chief Executive Officer. “He has extensive experience in healthcare and a demonstrated track record of success growing strong teams and capitalizing on a business’s best qualities.”

In addition to Shagoury, IntelyCare is pleased to announce that Dr. Ben Tengelsen has recently agreed to join IntelyCare to lead their advanced data science organization. Tengelsen, an accomplished data scientist and a recipient of a Carnegie Mellon PhD in Economics, joined IntelyCare from Wayfair, where he pioneered new pricing and preference matching methods to intelligently steer customers to a desired outcome. He will be leading a team focused on elevating post-acute workforce data, for the first time, to the point of truly designing and optimizing the most effective and cost efficient skilled nursing workforces through a robust and comprehensive set of matching capabilities and dynamic market variables.

“Ben’s unique understanding of big data provides IntelyCare with the ability to mine our deep data sets at a hyper-local level to apply dynamic changes to our machine learning matching algorithms” said David Coppins. “Ben’s expertise will help our skilled nursing facility clients receive the perfect clinician match at the time they need it the most while also helping IntelyCare to achieve greater market penetration and a happier nursing workforce.”

IntelyCare recently completed their Series A in November 2018, raising $10.8M.

About IntelyCare
IntelyCare is an intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealthLeerink Revelation PartnersLongmeadow Capital, and healthcare entrepreneur Bill Mantzoukas. For more information on our industry-changing solution, please visit our homepage.

Media Contact
Corey Field
Head of Marketing

Announcing the 2018 Intelygence Scholarship Winner

Announcing the 2018 Intelygence Scholarship Winner

Every year, around the time of Florence Nightingale’s birthday, the American Nurses Association recognizes and honors nurses across the country by celebrating National Nurses Week. This year’s theme was Inspire, Innovate, and Influence.  As an employer of nurses and nursing assistants, IntelyCare was pleased to celebrate National Nurses Week and those on our team who inspire, innovate, and influence each and every day.

To establish our commitment to our team, IntelyCare was thrilled to introduce our first annual Intelygence Scholarship. This $1,000 award was designed to recognize an IntelyPro who is furthering their education in the field of nursing.   After reviewing dozens of applications, we are pleased to announce the inaugural winner for this award:

The 2018 scholarship goes to Pennsylvania CNA,  Claudeen Nkemakolam!  Here are some excerpts from Claudeen’s submission:

“Being able to care for people in such a personal way is enormously gratifying—the way everyone should feel about their job. My job gives me an opportunity to make a positive impact in the lives of others: helping individuals heal and feel better. My job provides a natural environment for me to showcase my attributes as a compassionate and caring person. My job allows me to grow and develop personally; It teaches me patience, tolerance and empathy.”

“It is not only important to find a job that you love to do, but, it is also important to find a good company to work for. IntelyCare is a great company! The app makes it so convenient to choose shifts. I love the flexibility the company offers. As an employee, I am given complete control of my work schedule. Also, I can keep track of my pay in real time. They value their employees.”

“The financial burden of going back to school is never an easy one, with rising cost of tuition and books. The money from this scholarship will be well spent. It will go towards tuition, books, and other school related expenses. I plan to use my skills and talent as a nurse in the highest capacity. Not only will I strive to become a model nurse, but I also dream of starting a non-profit organization.”

We are thrilled for the opportunity to recognize this fabulous IntelyPro!! Please join me in congratulating Claudeen on being our company’s first winner of this scholarship.  Way to go Claudeen!!

Chris Caulfield RN, NP-C
Chief Nursing Officer and Co-Founder, IntelyCare

Cincinnati Welcome Event Recap

Last Friday, IntelyCare hosted a free welcome event at the Montgomery Inn – Boathouse to open our newest market in Cincinnati, Ohio. It featured a nursing comedy speech by Terry Foster RN, hors d’oeuvres, drinks, and a chance to meet the founders and teammates at IntelyCare. If we missed you at the event, or if you’d like to learn more about IntelyCare in Cincinnati, please email our Chief Nursing Officer, Chris Caulfield.

A big thank you to all who attended the event. Scroll through the images below to see more from the event!