Healthcare Business Today: Avoiding Nurse Burnout Through The Gig Economy

Our Co-Founder and Chief Nursing Officer, Chris Caulfield, weighs in on the gig economy’s role in potentially relieving nurse burnout and the staffing shortage in his contribution to Healthcare Business Today.

The nursing profession is at a breaking point. Chronic staff shortages, an aging U.S. population and burnout driven by physically and emotionally stressful work and forced overtime, create a perfect storm that is driving nurses away from healthcare just when they are needed the most.

 

One ray of hope for salvation comes in the unexpected form of the gig economy. Using the same concepts that Uber and Lyft leveraged to transform urban transportation, companies are now beginning to apply these very same supply and demand principles to healthcare. So far, the early results are very encouraging. This type of technology empowers nurses to regain the flexibility to control their own schedules and income, and those facilities who once battled seemingly chronic staff shortages and burnout are now adept at keeping its internal staff happier and more engaged.

Read Chris’s full article on Healthcare Business Today.

IntelyCare Awarded Health Care Staffing Services Certification from The Joint Commission

IntelyCare Awarded Health Care Staffing Services Certification from The Joint Commission

Leading Intelligent Workforce Management Platform Receives Gold Seal of Approval for Compliance with Performance Standards

 

QUINCY, August 7, 2019 IntelyCare, a leading intelligent workforce management solution for post-acute facilities, has earned The Joint Commission’s Gold Seal of Approval® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.

Health care staffing firms place temporary staff in organizations that direct or provide patient care. Health Care Staffing Services Certification demonstrates IntelyCare’s efforts to address how qualifications and competencies of staff are determined, placement of staff and how their performance is monitored.

IntelyCare underwent a rigorous onsite review on July 11, 2019. During the visit, a team of The Joint Commission reviewers evaluated compliance with related certification standards, including program structure and management, leadership, and delivery of services. The Joint Commission standards are developed in consultation with health care experts and providers, measurement experts and patients. The reviewers also conducted onsite observations and interviews.

“Health Care Staffing Services Certification recognizes health care staffing firms committed to fostering continuous quality improvement in patient safety and quality of care,” says Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations, and chief nursing executive, The Joint Commission. “We commend IntelyCare for using certifications to strengthen its program structure and management framework, as well as to enhance its staff recruitment and development processes.”

“IntelyCare is honored to receive The Joint Commission’s Health Care Staffing Services Certification,” said David Coppins, CEO & Co-founder of IntelyCare. “As the nursing shortage continues to rise, health care facilities are tasked with the challenge of filling shifts with limited resources. Our tailored solution allows our customers to address this issue by connecting them with local, highly qualified nursing professionals with a higher fill rate than traditional agencies, enabling them to seamlessly manage staffing support and meet quality standards, so that they can focus on providing quality care to their patients.”

IntelyCare implemented leadership and performance improvements for the supplemental nurses working in healthcare facilities to ensure they have met the requirements established by The Joint Commission. To assure compliance with The Joint Commission’s standard, IntelyCare provides written descriptions of all of its service features in addition to continuing education and training opportunities for its nursing professionals via the app to deliver the highest quality staff to its partnering facilities.

To learn more about IntelyCare’s Joint Commission’s certification, please visit our Joint Commission webpage.

For more information about The Joint Commission, please visit The Joint Commission website.

 

About IntelyCare
IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital and healthcare entrepreneur Bill Mantzoukas. For more information, visit www.IntelyCare.com

 

Media Contact:
Antonia Rutter
Senior Account Executive
Aria Marketing
(617) 332-9999 x209
arutter@ariamarketing.com

IntelyCare Spotlight: Meet Vice President of Operations, Mike Clericuzio

IntelyCare Spotlights Mike Clericuzio, Vice President of Operations

Mike Clericuzio, VP of Operations

Mike Clericuzio and his team are at the center of the IntelyCare universe – they make sure that our IntelyPros and clients have someone to answer their questions, 24/7. They are also the drivers of quality on our team – the quality of our communication and the quality of our network of IntelyPros hinges on the skill of our Operations team.

We sat down with Mike to help us better understand the immense impact they have on IntelyCare’s success.

Hi Mike – thanks for agreeing to participate in our Spotlight Series.

For anyone who doesn’t quite know what “Operations” actually means, can you walk me through what IntelyCare’s Operations team does?

I oversee the team that interacts with our IntelyPros regularly – they are the ones that make sure IntelyPros’ questions are answered, and we also are the team that drives better service for them.

In the past [IntelyPros] would call in and have long wait times…but we can’t afford that, so we made the investment to expand our operational support. I’m happy to say we don’t have call wait times, and we’ve expanded our availability to 24/7.

We’ve also improved the quality of the network, which was really a two-fold endeavor.

There are situations where we can intervene to help our IntelyPros better understand the needs of our clients – we do a good job helping them to understand their expectations and the responsibility they take on when they pick up a shift.

We also hear IntelyPros’ concerns, whether it’s about something that happened on a shift, about our process, or about our app. We are in a position to take that feedback in and to act on it to improve the services that we provide and, in turn, improve the coverage for our facilities.

It sounds like when we invest in our Operations team, we’re investing in the experience of our IntelyPros and our clients.

Yeah, I feel pretty good that we are moving in that direction. Some of that truthfully is parting ways with IntelyPros who have a hard time meeting our standards – that happens. People work per diem because they need that flexibility, however, my philosophy is if you accept that shift you need to complete it and you need to complete it in a quality way.

That’s why we’ve instituted our rewards program – IntelyLevels – to help IntelyPros understand their actions – positive and negative – impact our facilities and their patients.

It sounds like there is a good deal of nurturing going on as well.

I think we’re trying to be different than other agencies. We’re trying to be very open and available to them. So, when they do call in, I never want them to think they’re a number.

Even when they call in to tell us how we could do better, we listen and have instituted several changes that were actually driven by the feedback from IntelyPros.

IntelyPros have a voice at this company – we respect them, and we need them, and so do our clients. That’s why we’re here.

Have you always worked in Operations?

I’ve been in Operations for over 25 years – in all my roles I’ve always been focused on operations and quality. I know the difference between “fluff” quality – which appeases people for a very short period of time – and the more long-term investment in quality. We have to have the right people that support our clients and our IntelyPros.

I have been doing this for a long time. I have built call teams from scratch and taken them over and created efficiencies that they need to run properly.

For example,  we are implementing a new phone service. It’s a service that will help us improve the quality of our day to day interactions. That’s what we’re continuously looking to do – improve.

I agree – the quality of interaction is so important. I think people want the ease of calling someone on the phone, but they don’t want to wait for 30 minutes to talk to someone, and they want to be able to tell that the person on the other end of the phone actually cares about them.

Yes. And we want to make it easier for them, so they can call us up on the phone and speak to a live agent if they wish, or they can have the more self-service approach, where our phone technology can actually answer questions for them – for instance, confirm a shift start time.

What do you find most rewarding about working with IntelyPros?

What I find rewarding is that we can help them manage their day to day lives.

A lot of our IntelyPros have family situations that require flexibility and it’s nice to see them be able to pick up shifts. Not a lot of companies afford that flexibility to their employees – ours can pick up the shifts they can work, and they’re not obligated to work at times that don’t work for them.

It also has given me a new perspective on the immense support that goes into running a facility. It is really eye-opening when you see the level of staffing they need. I give them a lot of credit.

I’ve had a grandmother in a nursing home and I always thought it worked like clockwork – but there’s a lot of moving parts to make that clock tick and seeing that we can help in that is rewarding for me.

Can you offer any advice to a new IntelyPro to help them be successful?

Know what you’re looking for. If you are looking for that flexibility, it’s there. If you’re looking for a full-time job, it’s there, too.

There are no easy roles – this is no exception. It will be difficult caring for patients that don’t always have all their faculties, but it can also be so rewarding. The first time you put a smile on someone’s face is directly caused by the care that you’re giving – and that will carry you through any challenges the rest of the day.

It’s important to know that there can be more stress related to the types of residents you’re caring for, but that’s balanced by so many rewarding aspects as well.

Last question – when you’re not manning the Operations ship, what do you like to do in your spare time?

I like to golf. And I really love spending time with my family – my two kids are in the older teenager years now and fortunately, they still like to spend time with dad! We’re beach bums, so we like to spend time at the beach.

Thanks, Mike!

IntelyCare Named as Top 10 Long-Term Care Solution Providers – 2019 by Healthcare Tech Outlook

IntelyCare Named as Top 10 Long-Term Care Solution Providers – 2019 by Healthcare Tech Outlook

Intelligent Workforce Management Platform Recognized As Long-Term Care Technology Leader

 

QUINCY, July 23, 2019 – IntelyCare, a leading intelligent workforce management solution for post-acute facilities, today announced that it has earned a spot on Healthcare Tech Outlook’s, “Top 10 Long-Term Care Solution Providers,” for 2019 list. IntelyCare, along with other leading providers, such as Cerner and MediTech, received highest honors from a distinguished panel of CEOs, CIOs, VCs, analysts, and the Healthcare Tech Outlook editorial board, who assessed hundreds of solution providers and hand-selected those at the forefront of tackling industry challenges.

IntelyCare helps address workforce staffing challenges in order to enable long-term healthcare facilities and nursing professionals to provide the highest level of patient care. IntelyCare’s per diem staffing platform enables post-acute healthcare facilities to optimize staffing levels and augment their workforce through smart-matching of nursing professionals and local facilities. The on-demand platform also allows healthcare facilities to reduce the administrative burden of manually scheduling shifts and ensure there are no gaps in coverage. It provides transparency to facilities, offering data-driven insights into how well nurses are performing while also helping consolidate costs, meet quality standards and manage staffing support.

With the emergence of the patient-driven payment model transforming the healthcare ecosystem, long-term care providers face a unique set of challenges. They rely on having a complete and fully qualified nursing staff in order to provide patients with a higher level of care, however, staffing shortages continue to rise, with an estimated 1.1 million registered nurse job vacancies expected by 2022. IntelyCare helps solve this problem and stands out as one of the few workforce management solutions exclusively tailored to the long-term care space. “We take pride in honoring IntelyCare for providing healthcare facilities with the most robust, unique, workforce management solution to help improve patient care in the long-term care arena,” said Alex D’Souza, Managing Editor of Healthcare Tech Outlook.

“We’re thrilled to be included in Healthcare Tech Outlook’s list of top long-term care solution providers,” said David Coppins, CEO & Co-Founder of IntelyCare. “Our mission is to understand the needs of healthcare facilities at a hyper-local level and provide a solution to help them thrive within the healthcare ecosystem. IntelyCare’s technology-driven process helps meet this need to improve staffing, streamline administration, and reduce nurse burnout, resulting in improved patient care.”

You can read the company’s feature profile, “IntelyCare: The Healthcare Staffing Strategist,” by Healthcare Tech Outlook here.

About IntelyCare
IntelyCare is the intelligent workforce management solution for post-acute healthcare facilities. Its unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. The company is headquartered outside of Boston, Mass. and backed by strategic investors including LRVHealth, Leerink Revelation Partners, Longmeadow Capital and healthcare entrepreneur Bill Mantzoukas. For more information, visit www.IntelyCare.com

About Healthcare Tech Outlook
Published from Fremont, California, Healthcare Tech Outlook is a print magazine, which features CIOs, ITVPs, CTOs, and other decision makers sharing their insights and perspective on healthcare industry. A panel of experts, technology leaders and board members of Healthcare Tech Outlook magazine has finalized the “Top 10 Patient Engagement Solution Providers 2018” and shortlisted the best vendors and consultants in the healthcare industry. For more info, visit: www.healthcaretechoutlook.com

 

Media Contact:
Antonia Rutter
Senior Account Executive
Aria Marketing
(617) 332-9999 x209
arutter@ariamarketing.com

Staffing Industry Analysts: Ike Nnah, 40 Under 40

Staffing Industry Analysts, the global advisor on staffing and workforce solutions, named IntelyCare’s co-founder and Chief Technical Officer, Ike Nnah, to their annual 40 Under 40 list.

Ike Nnah is co-founder and chief technical officer of IntelyCare, an online staffing platform for nurses and CNAs that uses an AI-powered mobile app to link them with jobs. The Quincy, Massachusetts-based firm operates in seven states and raised $10.8 million in a series A funding round last November.

 

IntelyCare began business about 3½ years ago. Nnah says its recruitment process is mostly automated, but there are points where there is a human touch — including an interview with a recruiter and a contact after a worker gets his or her assignment.

To read the full profile, visit 40under40.staffingindustry.com.